Compare SmartCustomer and Yotpo 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (74.6% of reviews)
Entry-Level Pricing
Contact Us
Free Forever
SmartCustomer
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansYotpo
Star Rating
(262)4.3 out of 5
Market Segments
Small-Business (74.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSmartCustomer vs Yotpo
When assessing the two solutions, reviewers found SmartCustomer easier to use, set up, and administer. Reviewers also preferred doing business with SmartCustomer overall.
- Reviewers felt that Yotpo meets the needs of their business better than SmartCustomer.
- When comparing quality of ongoing product support, reviewers felt that Yotpo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Yotpo over SmartCustomer.
Pricing
Entry-Level Pricing
SmartCustomer
Liftoff
Contact Us
Basic review sourcing capabilities for the budget-minded.
- Enhanced review management
- 500 monthly review requests
- Review verification
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
SmartCustomer
No trial information availableYotpo
Free Trial is available
Ratings
Meets Requirements
8.5
51
8.6
211
Ease of Use
9.2
52
8.5
213
Ease of Setup
9.4
37
8.1
145
Ease of Admin
9.3
37
8.2
130
Quality of Support
8.7
45
8.8
203
Has the product been a good partner in doing business?
9.4
33
8.5
127
Product Direction (% positive)
6.3
44
8.2
197
Features by Category
Collection
7.3
16
7.8
44
|
Verified
7.3
18
8.1
60
|
Verified
7.5
16
7.6
57
|
Verified
7.9
20
7.9
53
|
Verified
7.0
14
8.0
48
|
Verified
Agentic AI - Review Management
Not enough data
6.7
6
Not enough data
6.1
6
Moderation
7.9
17
8.2
61
|
Verified
7.6
18
7.9
55
|
Verified
6.8
14
7.7
43
|
Verified
Use Cases
6.1
15
8.5
62
|
Verified
6.2
14
7.7
43
|
Verified
7.9
20
8.2
53
|
Verified
Administration
7.6
11
7.5
52
|
Verified
7.2
13
7.5
40
|
Verified
7.1
16
8.0
51
|
Verified
7.4
17
8.1
51
|
Verified
7.4
14
7.5
34
|
Verified
Display Options
7.6
16
7.5
40
|
Verified
6.7
14
7.8
56
|
Verified
6.1
15
7.6
57
|
Verified
8.0
15
7.5
50
|
Verified
Generative AI
7.0
5
6.2
13
Loyalty Experience
Not enough data
8.2
39
Not enough data
8.3
39
Not enough data
7.3
30
Not enough data
8.0
33
Not enough data
7.0
22
Not enough data
7.6
27
Loyalty Platform
Not enough data
7.8
31
Not enough data
7.9
27
Not enough data
7.7
31
Not enough data
7.2
23
Not enough data
7.5
33
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
7.9
23
9.1
48
|
Verified
7.0
19
Feature Not Available
7.1
18
8.6
38
|
Verified
Reporting
6.4
16
8.1
18
Feature Not Available
8.0
36
|
Verified
8.0
24
8.5
52
|
Verified
Media Monitoring
Feature Not Available
7.1
15
6.5
16
7.9
34
|
Verified
6.9
17
8.2
28
In-House Management
6.8
15
Feature Not Available
6.9
13
7.7
15
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SmartCustomer and Yotpo are categorized as Online Reputation Management and Review Management
Unique Categories
SmartCustomer has no unique categories
Reviews
Reviewers' Company Size
SmartCustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Computer Software
6.8%
Information Technology and Services
6.8%
Apparel & Fashion
5.5%
Other
63.0%
Retail
20.6%
Apparel & Fashion
12.1%
Consumer Goods
11.7%
Health, Wellness and Fitness
7.3%
Food & Beverages
5.6%
Other
42.7%
Discussions
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
SmartCustomer has no more discussions with answers
What is Yotpo used for?
1 Comment
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Yotpo has no more discussions with answers
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