G2 reviewers report that while both SmartAdvocate and Smokeball have user-friendly interfaces, Smokeball stands out for its intuitive design, making it easy for staff to quickly access case information. Users appreciate how everything about a case is readily available, which helps eliminate gaps in information.
According to verified reviews, SmartAdvocate excels in its powerful case management capabilities and high level of customization. Users highlight its ability to streamline complex legal workflows and automate repetitive tasks, making it a strong choice for firms that require tailored solutions.
Users say that the initial setup process for both products is straightforward, but Smokeball receives more praise for its ease of learning. Reviewers mention that Smokeball's setup is particularly user-friendly, allowing new users to get up to speed quickly without extensive training.
Reviewers mention that SmartAdvocate integrates seamlessly with Microsoft products, which enhances productivity by allowing users to draft documents with prefilled information from specific cases. This integration is a significant advantage for firms already using Microsoft tools.
G2 reviewers highlight that while both products offer solid support, Smokeball's customer service is particularly well-regarded, with users noting the quality and responsiveness of support. This can be a crucial factor for firms that may need assistance during implementation or ongoing use.
According to recent user feedback, both products have strong document management features, but Smokeball's ability to preload client details when drafting legal documents is a notable time-saver. Users appreciate this functionality, which reduces manual entry and enhances efficiency in document preparation.
Pricing
Entry-Level Pricing
SmartAdvocate
Enterprise
Starting at $1,995.00
SmartAdvocate's installation on the client's server. Perpetual licenses with optional support and maintenance (software updates included).
will continued tips be given to users for the year 2021?
1 Comment
MB
Hi Carla, yes! Our Tip of the Week will continue to be sent weekly, and our monthly webinars will be offered through 2021, as well.
Thank you!Read more
Are you going to have local or regional representatives available for hands-on instruction in the near future?
1 Comment
AR
Yes, SmartAdvocate offers both onsite and remote training opportunities however, due to the current COVID situation SmartAdvocate has some travel...Read more
What is the best way to learn more about SmartAdvocate?
1 Comment
Official Response from SmartAdvocate
Call us for a free, no obligation, web demonstration of SmartAdvocate!
1 (877) GET-SMART
1 ((877) 438-7627
You can also submit your information on our...Read more
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
What does smoke ball do?
1 Comment
MG
Smokeball includes the features you expect from a practice management system: Matter and contact management, calendar management, and billing. It also...Read more
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