Introducing G2.ai, the future of software buying.Try now
Compare Smart Service and mHelpDesk 
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Smart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServicemHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSmart Service vs mHelpDesk
When assessing the two solutions, reviewers found Smart Service easier to use and do business with overall. However, reviewers preferred the ease of set up with mHelpDesk, along with administration.
- Reviewers felt that Smart Service meets the needs of their business better than mHelpDesk.
- When comparing quality of ongoing product support, reviewers felt that Smart Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Smart Service over mHelpDesk.
Pricing
Entry-Level Pricing
Smart Service
No pricing availablemHelpDesk
No pricing availableFree Trial
Smart Service
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
9.2
12
8.2
113
Ease of Use
8.5
12
8.3
115
Ease of Setup
6.9
7
7.6
45
Ease of Admin
8.1
6
8.0
45
Quality of Support
8.6
12
8.2
114
Has the product been a good partner in doing business?
8.6
6
7.6
45
Product Direction (% positive)
7.9
11
7.0
113
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
10.0
6
8.0
57
9.0
5
7.9
53
9.4
6
8.1
53
9.4
6
7.9
52
On the Job
8.0
5
7.4
11
8.6
6
8.1
55
Not enough data
7.8
6
8.1
6
8.0
46
Not enough data
8.1
6
After the Job
8.9
6
8.1
56
Not enough data
8.0
47
9.7
6
8.1
42
Not enough data
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smart Service and mHelpDesk are categorized as Field Service Management
Unique Categories
Smart Service has no unique categories
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
Smart Service has no discussions with answers
mHelpDesk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
