Compare Slaask, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Slaask
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.7
Ease of Use
Ease of Use
9.2
8.6
8.5
Ease of Setup
Ease of SetupNot enough data available
8.2
8.1
Ease of Admin
Ease of AdminNot enough data available
8.3
8.3
Quality of Support
Quality of SupportNot enough data available
8.3
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
6.1
7.6
8.7
Meets Requirements
Slaask
8.9
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Slaask
9.2
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Slaask
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.3
Quality of Support
Slaask
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Slaask
6.1
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Slaask
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
Slaask
Not enough data available
Zendesk Support
8.7
Zoho Desk
8.5
Workflow
Slaask
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.3
Response Automation
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Attachments/Screencasts
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
Ticket Collaboration
Slaask
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
Slaask
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
Slaask
Not enough data available
Zendesk Support
8.8
Zoho Desk
8.8
Chat/Live Support
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Slaask
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Products and Version Tracking
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
Slaask
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Interactive Voice Response (IVR)
Slaask
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.3
Self Service/Community
Forums
Slaask
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Knowledge Base
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
Slaask
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Slaask
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.5
Reporting
Slaask
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.4
Dashboards
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Platform
Mobile User Support
Slaask
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.5
ITIL Compliance
Slaask
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.6
Customization
Slaask
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.4
User, Role, and Access Management
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.5
Internationalization
Slaask
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
Slaask
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
Slaask
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
37.7%
68.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
17.4%
6.2%
Slaask
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.9%
Enterprise
17.4%
Zoho Desk
Small-Business
68.5%
Mid-Market
25.2%
Enterprise
6.2%

Reviewers' Industry

 
Information Technology and Services
50.0%
Computer Software
16.7%
Information Technology and Services
21.3%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
14.7%
Computer Software
10.1%
 
Computer Software
16.7%
Internet
9.4%
Telecommunications
4.1%
 
Alternative Medicine
16.7%
Marketing and Advertising
4.7%
Marketing and Advertising
3.7%
 
Retail
3.9%
Internet
3.5%
 
Other
0.0%
Other
50.7%
Other
57.3%
Slaask
Information Technology and Services
50.0%
Outsourcing/Offshoring
16.7%
Computer Software
16.7%
Alternative Medicine
16.7%
Other
0.0%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%
Zoho Desk
Information Technology and Services
21.3%
Computer Software
10.1%
Telecommunications
4.1%
Marketing and Advertising
3.7%
Internet
3.5%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Marketing and Advertising

I like the integration with Slack for my organization. With Slaask, automatically is created a new channel with some chosen people to attend it, and anyone who is available can interact immediately with leads or customers.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Slaask
Most Helpful Favorable Review
Administrator in Marketing and Advertising

I like the integration with Slack for my organization. With Slaask, automatically is created a new channel with some chosen people to attend it, and anyone who is available can interact immediately with leads or customers.

Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

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Slaask
No screenshots provided

Videos

 No videos providedNo videos provided
Slaask
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Slaask
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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