Compare Slaask, Zendesk Support, and Freshdesk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Slaask
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.5
Ease of Use
Ease of Use
9.2
8.6
8.8
Ease of Setup
Ease of SetupNot enough data available
8.2
8.6
Ease of Admin
Ease of AdminNot enough data available
8.3
8.7
Quality of Support
Quality of SupportNot enough data available
8.3
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
6.1
7.6
8.7
Meets Requirements
Slaask
8.9
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
Slaask
9.2
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
Slaask
Not enough data available
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Slaask
Not enough data available
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Slaask
6.1
Zendesk Support
7.6
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Slaask
Not enough data available
Zendesk Support
8.9
Freshdesk
8.9
Ticket response user experience
Slaask
Not enough data available
Zendesk Support
8.7
Freshdesk
8.8
Workflow
Slaask
Not enough data available
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.5
SLA Management
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.2
Attachments/Screencasts
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.4
Ticket Collaboration
Slaask
Not enough data available
Zendesk Support
8.6
Freshdesk
8.6
Communication Channels
Customer Portal
Slaask
Not enough data available
Zendesk Support
8.5
Freshdesk
8.6
Email to Case
Slaask
Not enough data available
Zendesk Support
8.8
Freshdesk
8.9
Chat/Live Support
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
Slaask
Not enough data available
Zendesk Support
8.1
Freshdesk
8.4
Customer and Contacts Database
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.0
Products and Version Tracking
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.3
Call Scripting
Slaask
Not enough data available
Zendesk Support
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Slaask
Not enough data available
Zendesk Support
7.9
Freshdesk
8.4
Self Service/Community
Forums
Slaask
Not enough data available
Zendesk Support
8.1
Freshdesk
8.3
Knowledge Base
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
Slaask
Not enough data available
Zendesk Support
8.1
Freshdesk
8.4
Q&A
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Slaask
Not enough data available
Zendesk Support
8.1
Freshdesk
8.3
Reporting
Slaask
Not enough data available
Zendesk Support
8.0
Freshdesk
7.9
Dashboards
Slaask
Not enough data available
Zendesk Support
8.2
Freshdesk
8.2
Platform
Mobile User Support
Slaask
Not enough data available
Zendesk Support
8.1
Freshdesk
8.1
ITIL Compliance
Slaask
Not enough data available
Zendesk Support
8.3
Freshdesk
8.3
Customization
Slaask
Not enough data available
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.5
Internationalization
Slaask
Not enough data available
Zendesk Support
8.3
Freshdesk
8.1
Performance & Reliability
Slaask
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
Slaask
Not enough data available
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
37.6%
52.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
17.5%
11.6%
Slaask
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
37.6%
Mid-Market
44.9%
Enterprise
17.5%
Freshdesk
Small-Business
52.2%
Mid-Market
36.2%
Enterprise
11.6%

Reviewers' Industry

 
Information Technology and Services
50.0%
Computer Software
16.7%
Information Technology and Services
19.9%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
14.7%
Computer Software
13.3%
 
Computer Software
16.7%
Internet
9.3%
Internet
5.5%
 
Alternative Medicine
16.7%
Marketing and Advertising
4.7%
Education Management
3.8%
 
Retail
3.9%
Marketing and Advertising
3.2%
 
Other
0.0%
Other
50.8%
Other
54.3%
Slaask
Information Technology and Services
50.0%
Outsourcing/Offshoring
16.7%
Computer Software
16.7%
Alternative Medicine
16.7%
Other
0.0%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.3%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.8%
Freshdesk
Information Technology and Services
19.9%
Computer Software
13.3%
Internet
5.5%
Education Management
3.8%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ilya M.
Administrator

Simple installation, zero configuration at start, and very huge amount of settings if its needed.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Slaask
Most Helpful Favorable Review
Ilya M.
Administrator

Simple installation, zero configuration at start, and very huge amount of settings if its needed.

Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

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Slaask
No screenshots provided

Videos

 No videos providedNo videos provided
Slaask
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

Slaask
No downloads provided
Zendesk Support
No downloads provided
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