Compare Slaask vs Zendesk Support

See this
comparison of Slaask vs. Zendesk Support
based on data from user reviews. Slaask rates 4.1/5 stars with 6 reviews. Zendesk Support rates 4.2/5 stars with 1,712 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Slaask
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of SupportNot enough data available
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
6.1
7.6
Meets Requirements
Slaask
8.9
Zendesk Support
8.7
Ease of Use
Slaask
9.2
Zendesk Support
8.6
Ease of Setup
Slaask
Not enough data available
Zendesk Support
8.2
Ease of Admin
Slaask
Not enough data available
Zendesk Support
8.3
Quality of Support
Slaask
Not enough data available
Zendesk Support
8.3
Ease of Doing Business With
Slaask
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
Slaask
6.1
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Slaask
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Slaask
Not enough data available
Zendesk Support
8.7
Workflow
Slaask
Not enough data available
Zendesk Support
8.5
Response Automation
Slaask
Not enough data available
Zendesk Support
8.4
SLA Management
Slaask
Not enough data available
Zendesk Support
8.2
Attachments/Screencasts
Slaask
Not enough data available
Zendesk Support
8.4
Ticket Collaboration
Slaask
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Slaask
Not enough data available
Zendesk Support
8.5
Email to Case
Slaask
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Slaask
Not enough data available
Zendesk Support
8.4
Social Integration
Slaask
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Slaask
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Slaask
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Slaask
Not enough data available
Zendesk Support
8.2
Call Scripting
Slaask
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Slaask
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Slaask
Not enough data available
Zendesk Support
8.1
Knowledge Base
Slaask
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Slaask
Not enough data available
Zendesk Support
8.1
Q&A
Slaask
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Slaask
Not enough data available
Zendesk Support
8.1
Reporting
Slaask
Not enough data available
Zendesk Support
8.0
Dashboards
Slaask
Not enough data available
Zendesk Support
8.2
Platform
Mobile User Support
Slaask
Not enough data available
Zendesk Support
8.1
ITIL Compliance
Slaask
Not enough data available
Zendesk Support
8.3
Customization
Slaask
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Slaask
Not enough data available
Zendesk Support
8.4
Internationalization
Slaask
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Slaask
Not enough data available
Zendesk Support
8.5
Integration APIs
Slaask
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
17.4%
Slaask
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.9%
Enterprise
17.4%

Reviewers' Industry

 
Information Technology and Services
50.0%
Computer Software
16.7%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
14.7%
 
Computer Software
16.7%
Internet
9.4%
 
Alternative Medicine
16.7%
Marketing and Advertising
4.7%
 
Retail
3.9%
 
Other
0.0%
Other
50.7%
Slaask
Information Technology and Services
50.0%
Outsourcing/Offshoring
16.7%
Computer Software
16.7%
Alternative Medicine
16.7%
Other
0.0%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Flexibility and ability to customize the interface. Slack integration.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Slaask
Most Helpful Favorable Review
User

Flexibility and ability to customize the interface. Slack integration.

Most Helpful Critical Review
A K A.
User in Aviation & Aerospace

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

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Slaask
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