Compare Skype, Skype for Business (formerly Lync), and Zoom

Pricing

 
Unlimited US & Canada
$2.99
per month
Online Plan 2
$5.50
user/month
Basic
Free
 
Unlimited North America
$7.99
per month
Office 365 Business Essentials
$5.00
user/month
Pro
$14.99
per host per month
 
Unlimited World
$13.99
per month
Office 365 Business Premium
$12.50
user/month
Business
$19.99
per host per month
 
Enterprise
$19.99
per host per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Skype
Unlimited US & Canada
$2.99per month
Unlimited North America
$7.99per month
Unlimited World
$13.99per month
Free Trial Unavailable
Skype for Business (formerly Lync)
Online Plan 2
$5.50user/month
Office 365 Business Essentials
$5.00user/month
Office 365 Business Premium
$12.50user/month
Free Trial Unavailable
Zoom
Basic
Free
Pro
$14.99per host per month
Business
$19.99per host per month
Enterprise
$19.99per host per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
9.2
Ease of Use
Ease of Use
8.9
8.8
9.0
Ease of Setup
Ease of Setup
8.7
8.6
8.9
Ease of Admin
Ease of Admin
8.6
8.5
8.9
Quality of Support
Quality of Support
8.2
8.3
8.7
Ease of Doing Business With
Ease of Doing Business With
8.7
8.7
9.1
Product Direction (% positive)
Product Direction (% positive)
7.5
7.5
8.5
Meets Requirements
Skype
8.8
Skype for Business (formerly Lync)
8.8
Zoom
9.2
Ease of Use
Skype
8.9
Skype for Business (formerly Lync)
8.8
Zoom
9.0
Ease of Setup
Skype
8.7
Skype for Business (formerly Lync)
8.6
Zoom
8.9
Ease of Admin
Skype
8.6
Skype for Business (formerly Lync)
8.5
Zoom
8.9
Quality of Support
Skype
8.2
Skype for Business (formerly Lync)
8.3
Zoom
8.7
Ease of Doing Business With
Skype
8.7
Skype for Business (formerly Lync)
8.7
Zoom
9.1
Product Direction (% positive)
Skype
7.5
Skype for Business (formerly Lync)
7.5
Zoom
8.5

Features

Basics
Audio Calls
Skype
8.8
Skype for Business (formerly Lync)
8.5
Zoom
9.1
Video Conferencing
Skype
8.7
Skype for Business (formerly Lync)
8.4
Zoom
9.3
Scheduling
Skype
8.2
Skype for Business (formerly Lync)
8.4
Zoom
8.8
Meeting Initiation and Joining
Skype
8.5
Skype for Business (formerly Lync)
8.5
Zoom
8.9
Muting
Skype
8.8
Skype for Business (formerly Lync)
8.9
Zoom
9.1
Recording
Skype
8.3
Skype for Business (formerly Lync)
8.3
Zoom
9.0
Screenshare
Skype
8.6
Skype for Business (formerly Lync)
8.7
Zoom
9.2
Follow-Up and Breakout Meetings
Skype
8.4
Skype for Business (formerly Lync)
8.3
Zoom
8.7
Content
Slideshow
Skype
8.4
Skype for Business (formerly Lync)
8.4
Zoom
8.9
Rich Media
Skype
8.3
Skype for Business (formerly Lync)
8.1
Zoom
8.7
Annotation
Skype
8.2
Skype for Business (formerly Lync)
8.1
Zoom
8.6
Interaction
Chat
Skype
9.2
Skype for Business (formerly Lync)
9.2
Zoom
9.0
Polling
Skype
8.2
Skype for Business (formerly Lync)
8.3
Zoom
8.5
Q&A
Skype
8.4
Skype for Business (formerly Lync)
8.4
Zoom
8.7
File Share
Skype
8.6
Skype for Business (formerly Lync)
8.3
Zoom
8.8
Platform
Mobile
Skype
8.6
Skype for Business (formerly Lync)
8.1
Zoom
8.9
Performance and Reliability
Skype
8.4
Skype for Business (formerly Lync)
8.3
Zoom
9.0
Bandwidth Usage
Skype
7.8
Skype for Business (formerly Lync)
8.1
Zoom
8.6
Participant Permissions
Skype
8.4
Skype for Business (formerly Lync)
8.4
Zoom
8.9
Security
Skype
8.5
Skype for Business (formerly Lync)
8.7
Zoom
9.0
Enterprise Scalability
Skype
8.6
Skype for Business (formerly Lync)
8.8
Zoom
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.5%
14.6%
44.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
30.3%
33.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.9%
55.1%
22.1%
Skype
Small-Business
40.5%
Mid-Market
30.6%
Enterprise
28.9%
Skype for Business (formerly Lync)
Small-Business
14.6%
Mid-Market
30.3%
Enterprise
55.1%
Zoom
Small-Business
44.2%
Mid-Market
33.7%
Enterprise
22.1%

Reviewers' Industry

 
Information Technology and Services
8.6%
Information Technology and Services
12.6%
Information Technology and Services
9.9%
 
Computer Software
5.9%
Computer Software
5.5%
Computer Software
9.1%
 
Education Management
5.8%
Financial Services
5.5%
Education Management
6.8%
 
Retail
4.2%
Hospital & Health Care
5.0%
Marketing and Advertising
5.3%
 
Marketing and Advertising
4.0%
Higher Education
3.9%
Higher Education
4.5%
 
Other
71.5%
Other
67.4%
Other
64.4%
Skype
Information Technology and Services
8.6%
Computer Software
5.9%
Education Management
5.8%
Retail
4.2%
Marketing and Advertising
4.0%
Other
71.5%
Skype for Business (formerly Lync)
Information Technology and Services
12.6%
Computer Software
5.5%
Financial Services
5.5%
Hospital & Health Care
5.0%
Higher Education
3.9%
Other
67.4%
Zoom
Information Technology and Services
9.9%
Computer Software
9.1%
Education Management
6.8%
Marketing and Advertising
5.3%
Higher Education
4.5%
Other
64.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ralph S. P.
User

I like Skype because it is a very necessary program that every person should use, offers video calls and free calls also serves to chat by text message, I like that it has very funny emoticons and most importantly it is easy to use and install and about...

Filip G.
Administrator in Pharmaceuticals

The latest rebranding of the Microsoft Messenger is Skype for Business. Since last year there is an update available that upgrades Lync 2013 to SfB. The new user interface is a welcome improvement, though most of the functionalities have remained the same....

Millie B.
User in Information Technology and Services

There's the odd time when business tools are so good you feel like you have to share them with others. Products that are not just ok, but seriously good and you can hand on heart say they improve your business and for me Zoom is top of the list. The...

Most Helpful Critical Review
Most Helpful Critical Review
Nick L.
User

I dislike that it is limited to one-on-one webcam chats only and not as a group unless you are willing to pay for premium membership. I also found it to be confusing at times when there was no assistance from the start. I found myself shuffling through the...

Tyler Y.
User in E-Learning

Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...

Joey T.
User in Political Organization

Audio was laggy, logging in is difficult

 
Skype
Most Helpful Favorable Review
Ralph S. P.
User

I like Skype because it is a very necessary program that every person should use, offers video calls and free calls also serves to chat by text message, I like that it has very funny emoticons and most importantly it is easy to use and install and about...

Most Helpful Critical Review
Nick L.
User

I dislike that it is limited to one-on-one webcam chats only and not as a group unless you are willing to pay for premium membership. I also found it to be confusing at times when there was no assistance from the start. I found myself shuffling through the...

Skype for Business (formerly Lync)
Most Helpful Favorable Review
Filip G.
Administrator in Pharmaceuticals

The latest rebranding of the Microsoft Messenger is Skype for Business. Since last year there is an update available that upgrades Lync 2013 to SfB. The new user interface is a welcome improvement, though most of the functionalities have remained the same....

Most Helpful Critical Review
Tyler Y.
User in E-Learning

Unfortunately, a lot of the things Lync can do are obscured by the user interface. It’s attractive enough and doesn’t look cluttered at first glance, but most of my attempts to do non-basic things involve hunting through icons and menus that are...

Zoom
Most Helpful Favorable Review
Millie B.
User in Information Technology and Services

There's the odd time when business tools are so good you feel like you have to share them with others. Products that are not just ok, but seriously good and you can hand on heart say they improve your business and for me Zoom is top of the list. The...

Most Helpful Critical Review
Joey T.
User in Political Organization

Audio was laggy, logging in is difficult

Screenshots

 
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Skype for Business (formerly Lync)

Videos

 No videos providedNo videos provided

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Skype
No videos provided
Skype for Business (formerly Lync)
No videos provided
Zoom

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Downloads

 No downloads providedNo downloads provided
Skype
No downloads provided
Skype for Business (formerly Lync)
No downloads provided
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