# Skedulo, Smart Service vs ServiceTitan Comparison | | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 420 | 13 | 369 | | **Largest Market Segment** | Mid-Market (58.8% of reviews) | Small-Business (84.6% of reviews) | Small-Business (65.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### Skedulo Pros: - Ease of Use (17 reviews) - User-Friendly (8 reviews) Cons: - Improvement Needed (8 reviews) - Limitations (5 reviews) ### Smart Service Pros: - Easy Integration (1 reviews) - Integrations (1 reviews) Cons: - Technical Issues (1 reviews) ### ServiceTitan Pros: - Ease of Use (29 reviews) - Customer Support (24 reviews) Cons: - Learning Curve (17 reviews) - Improvement Needed (15 reviews) --- ## Ratings Comparison | Rating | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Meets Requirements** | 8.2 (351 reviews) | 9.2 (12 reviews) | 8.7 (301 reviews) | | **Ease of Use** | 8.4 (354 reviews) | 8.5 (12 reviews) | 8.4 (306 reviews) | | **Ease of Setup** | 7.6 (237 reviews) | 6.9 (7 reviews) | 6.8 (233 reviews) | | **Ease of Admin** | 8.0 (205 reviews) | 8.1 (6 reviews) | 8.0 (200 reviews) | | **Quality of Support** | 8.4 (319 reviews) | 8.6 (12 reviews) | 7.8 (296 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (197 reviews) | 8.6 (6 reviews) | 8.7 (201 reviews) | | **Product Direction (% positive)** | 8.5 (347 reviews) | 7.9 (11 reviews) | 9.1 (295 reviews) | --- ## Pricing ### Skedulo #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Smart Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceTitan #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Skedulo** | 7.2/10 | 221 | | **Smart Service** | 9.0/10 | 7 | | **ServiceTitan** | 7.6/10 | 229 | #### Generative AI | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **AI Text Summarization** | 5.3 (49 reviews) | Not enough data | 7.9 (84 reviews) | | **AI Image-to-Text** | 5.2 (49 reviews) | Not enough data | 6.8 (80 reviews) | #### Before the Job | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Calendar** | 7.9 (197 reviews) | 10.0 (6 reviews) | 7.4 (189 reviews) | | **Dispatch** | 8.3 (195 reviews) | 9.0 (5 reviews) | 8.9 (216 reviews) | | **Roles** | 7.9 (172 reviews) | 9.4 (6 reviews) | 8.4 (200 reviews) | | **Booking** | 7.5 (171 reviews) | 9.4 (6 reviews) | 8.4 (194 reviews) | #### On the Job | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Location** | 8.1 (188 reviews) | 8.0 (5 reviews) | 8.6 (200 reviews) | | **Employee Communication** | 7.3 (172 reviews) | 8.6 (6 reviews) | 7.8 (205 reviews) | | **Behavior Monitoring** | 6.8 (149 reviews) | Not enough data | 7.3 (183 reviews) | | **Client Notifications** | 7.1 (141 reviews) | 8.1 (6 reviews) | 8.5 (206 reviews) | | **Field Sales** | 6.3 (95 reviews) | Not enough data | 8.1 (175 reviews) | #### After the Job | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Reports** | 7.6 (165 reviews) | 8.9 (6 reviews) | 8.4 (211 reviews) | | **Analytics** | 7.5 (152 reviews) | Not enough data | 8.3 (204 reviews) | | **Invoicing** | 6.2 (111 reviews) | 9.7 (6 reviews) | 8.7 (208 reviews) | | **CRM Integrations** | 7.8 (167 reviews) | Not enough data | 7.9 (185 reviews) | #### Agentic AI - Field Service Management | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 5.2 (19 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 5.0 (18 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 5.1 (18 reviews) | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Skedulo** | N/A | N/A | | **Smart Service** | N/A | N/A | | **ServiceTitan** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Skedulo (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) **Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac) --- ## Reviewer Demographics ### By Company Size | Segment | Skedulo | Smart Service | ServiceTitan | |---|---|---|---| | **Small-Business** | 27.4% | 84.6% | 65.5% | | **Mid-Market** | 58.8% | 15.4% | 32.5% | | **Enterprise** | 13.8% | 0% | 2.0% | ### By Industry #### Skedulo - **Hospital & Health Care:** 20.5% - **Health, Wellness and Fitness:** 10.5% - **Construction:** 7.4% - **Real Estate:** 5.0% - **Consumer Services:** 4.5% - **Education Management:** 4.5% - **Non-Profit Organization Management:** 3.6% - **Facilities Services:** 3.3% - **Medical Practice:** 3.1% - **Telecommunications:** 2.1% - **Other:** 35.3% #### Smart Service - **Consumer Services:** 23.1% - **Construction:** 15.4% - **Retail:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 7.7% - **Hospitality:** 7.7% - **Government Administration:** 7.7% - **Consumer Electronics:** 7.7% - **Architecture & Planning:** 7.7% - **Airlines/Aviation:** 7.7% #### ServiceTitan - **Construction:** 38.3% - **Consumer Services:** 23.1% - **Utilities:** 4.3% - **Marketing and Advertising:** 3.7% - **Accounting:** 3.7% - **Electrical/Electronic Manufacturing:** 2.6% - **Facilities Services:** 2.6% - **Information Technology and Services:** 2.0% - **Retail:** 1.7% - **Building Materials:** 1.7% - **Other:** 16.3% --- ## Alternatives ### Alternatives to Skedulo - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews) - [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews) - [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5161 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews) ### Alternatives to Smart Service - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5161 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1539 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews) - [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews) ### Alternatives to ServiceTitan - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews) - [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews) - [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews) --- ## Top Discussions ### Skedulo - Title: [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "The difference between mobile workforce management and field service management comes down to this question: Are you trying to optimize factors of your..." - Title: [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) — 1 comment, 1 upvote > **Top comment:** "Call representative " ### Smart Service No discussions available for this product. ### ServiceTitan - Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..." - Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control. They are expanding to other..." - Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..." - Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..." - Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes > **Top comment:** "Yes, it integrates with Quickbooks" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/skedulo-vs-smart-service-vs-servicetitan)