# SimpleTexting vs Swell Comparison

| | SimpleTexting | Swell | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 642 | 372 | 
| **Largest Market Segment** | Small-Business (74.1% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | $39.00 Per Month | Contact Us 1 Per Location | 

---
## Top Pros & Cons

### SimpleTexting

Pros:
- Ease of Use (2 reviews)
- Messaging (2 reviews)

Cons:
- Missing Features (2 reviews)
- Access Issues (1 reviews)

### Swell

**Not enough data**

---
## Ratings Comparison
| Rating | SimpleTexting | Swell | 
|---|---|---|
  | **Meets Requirements** | 9.2 (473 reviews) | 9.0 (256 reviews) | 
  | **Ease of Use** | 9.3 (477 reviews) | 9.0 (259 reviews) | 
  | **Ease of Setup** | 9.2 (356 reviews) | 8.8 (178 reviews) | 
  | **Ease of Admin** | 9.2 (351 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.4 (450 reviews) | 9.2 (251 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (347 reviews) | 9.2 (175 reviews) | 
  | **Product Direction (% positive)** | 8.7 (436 reviews) | 8.8 (228 reviews) | 

---
## Pricing

### SimpleTexting

#### Entry-Level Pricing

Plan: 500 Credits

Price: $39.00 Per Month

Description: 500 Outgoing Text Messages

Key Features:
- Mass texting
- Two-way messaging
- Free SMS replies and incoming messages

[Browse all 6 editions](https://www.g2.com/products/simpletexting/pricing)

#### Free Trial

Yes

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | 8.5/10 | 227 |
| **Swell** | 8.0/10 | 49 |

#### Text Messaging

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Bulk SMS** | 9.3 (195 reviews) ✓ Verified | 8.6 (30 reviews) | 
| **Two-Way Text Messaging** | 9.0 (181 reviews) ✓ Verified | 8.3 (34 reviews) | 
| **Text Scheduler** | 9.1 (173 reviews) ✓ Verified | 7.9 (28 reviews) | 
| **Automatic Replies** | 9.1 (161 reviews) ✓ Verified | 7.7 (34 reviews) | 
| **Automatic URL Shortening** | 9.0 (160 reviews) ✓ Verified | 7.8 (23 reviews) | 
| **MMS Marketing** | 8.7 (151 reviews) ✓ Verified | 8.2 (27 reviews) | 
| **Personalization** | 9.0 (136 reviews) ✓ Verified | 8.0 (36 reviews) | 
| **Transactional SMS** | 8.4 (82 reviews) | 8.1 (29 reviews) | 

#### SMS Platform

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Reporting** | 8.1 (154 reviews) ✓ Verified | 8.0 (27 reviews) | 
| **Automation** | 8.7 (154 reviews) ✓ Verified | 8.2 (27 reviews) | 
| **White Label** | 7.5 (54 reviews) | 7.5 (19 reviews) | 
| **Text-to-Landline** | 7.5 (51 reviews) | 8.1 (19 reviews) | 
| **Short Codes** | 8.0 (72 reviews) ✓ Verified | 7.2 (17 reviews) | 
| **API Integration** | 8.2 (61 reviews) ✓ Verified | 8.4 (21 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | N/A | N/A |
| **Swell** | 8.5/10 | 75 |

#### Conversational Platform

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (34 reviews) | 
| **Contextual Engagement** | Not enough data | 8.8 (37 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (37 reviews) | 

#### Support Automation

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (39 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (42 reviews) | 
| **Transcripts** | Not enough data | 8.5 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (32 reviews) | 

#### Generative AI

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | 8.5/10 | 139 |
| **Swell** | N/A | N/A |

#### Messaging Channels

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **SMS Messaging** | 9.5 (125 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 
| **Voice Messaging** | Feature Not Available | Not enough data | 
| **Two way messaging** | 8.7 (101 reviews) | Not enough data | 

#### Administration

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Scheduling** | 8.9 (82 reviews) | Not enough data | 
| **Triggered Notifications** | 8.4 (73 reviews) | Not enough data | 
| **Segmentation** | 8.0 (53 reviews) | Not enough data | 
| **Integrations** | 7.6 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | N/A | N/A |
| **Swell** | 8.4/10 | 82 |

#### Generative AI

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (67 reviews) | 
| **Notifications** | Not enough data | 8.2 (68 reviews) | 
| **Targeted Emails** | Not enough data | 7.9 (37 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (53 reviews) | 
| **Co-Browsing** | Not enough data | 7.8 (30 reviews) | 

####  Internal Use

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (53 reviews) | 
| **Conversation Archiving** | Not enough data | 8.6 (51 reviews) | 
| **Lead Development** | Not enough data | 8.6 (40 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (40 reviews) | 
| **Team Inbox ** | Not enough data | 8.3 (44 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (42 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | N/A | N/A |
| **Swell** | 8.8/10 | 76 |

#### Generative AI

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Feature Not Available | 
| **Survey Deployment** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.8 (60 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 9.0 (54 reviews) | 

#### Process Management

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.6 (54 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.8 (49 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.7 (55 reviews) | 

#### System Management

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Security** | Not enough data | 8.9 (55 reviews) | 
| **System Monitoring** | Not enough data | 8.9 (49 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | N/A | N/A |
| **Swell** | 8.6/10 | 187 |

#### Consumer Intelligence

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.0 (140 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | Feature Not Available | 
| **Sentiment Analysis** | Not enough data | 8.8 (113 reviews) ✓ Verified | 

#### Reporting

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.4 (90 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 8.9 (164 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.4 (97 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.1 (88 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Appointment Reminder

| Product | Score | Reviews |
|---|---|---|
| **SimpleTexting** | 8.8/10 | 92 |
| **Swell** | N/A | N/A |

#### Features

| Feature | SimpleTexting | Swell | 
|---|---|---|
| **Standalone Booking** | Feature Not Available | Not enough data | 
| **Integrated App** | 7.9 (37 reviews) | Not enough data | 
| **SMS** | 9.6 (82 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 
| **Confirmation and Cancellation** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)

**Unique to SimpleTexting (2):** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder)

**Unique to Swell (4):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | SimpleTexting | Swell | 
|---|---|---|
| **Small-Business** | 74.1% | 87.1% | 
| **Mid-Market** | 22.8% | 12.3% | 
| **Enterprise** | 3.0% | 0.6% | 

### By Industry

#### SimpleTexting

- **Non-Profit Organization Management:** 12.0%
- **Religious Institutions:** 9.1%
- **Health, Wellness and Fitness:** 6.4%
- **Real Estate:** 4.0%
- **Marketing and Advertising:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Retail:** 3.8%
- **Construction:** 3.7%
- **Food & Beverages:** 3.0%
- **Insurance:** 2.4%
- **Other:** 47.9%

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to SimpleTexting

- [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) — 4.8/5 stars (823 reviews)
- [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1383 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2575 reviews)
- [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) — 4.7/5 stars (990 reviews)
- [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1872 reviews)
- [EZ Texting](https://www.g2.com/products/ez-texting/reviews) — 4.5/5 stars (744 reviews)
- [TextUs](https://www.g2.com/products/textus/reviews) — 4.7/5 stars (629 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (406 reviews)

### Alternatives to Swell

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4151 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3881 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

---
## Top Discussions

### SimpleTexting

- Title: [Does SimpleTexting.com offer an API?](https://www.g2.com/discussions/does-simpletexting-com-offer-an-api) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! All plans include the ability to obtain access to our API so you can build SimpleTexting.com features into your own platform. "
- Title: [How do I automate](https://www.g2.com/discussions/how-do-i-automate) — 1 comment, 1 upvote
  > **Top comment:** "Hello Sami! We'd be happy to explore options for you depending on the automation you want to set up. If you could check our website and chat with us real..."
- Title: [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) — 1 comment, 1 upvote
  > **Top comment:** "I think you have found the solution here. I find it difficult to utilize my company portal to see all responses in one place. This site is secure allows you..."
- Title: [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone it is very possible to retrieve your stolen bitcoins. I never believed in bitcoin recovery because I was made to understand that it is not..."
- Title: [I would like to build campaigns and learn all the functions.  Is there a class?](https://www.g2.com/discussions/42581-i-would-like-to-build-campaigns-and-learn-all-the-functions-is-there-a-class) — 1 comment, 1 upvote
  > **Top comment:** "Hello Kelly! Feel free to visit our SimpleTexting Academy https://help.simpletexting.com/en/collections/81576-simpletexting-academy

We made short video..."

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/simpletexting-vs-socialswell-inc-swell)