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Compare Shopper Approved and SmartCustomer 
Featured Products
At a Glance
Market Segments
Small-Business (85.3% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
Starting at $119.00 Per Month
Contact Us
Shopper Approved
Star Rating
(231)4.8 out of 5
Market Segments
Small-Business (85.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $119.00 Per Month
Learn more about Shopper ApprovedSmartCustomer
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansShopper Approved vs SmartCustomer
When assessing the two solutions, reviewers found Shopper Approved easier to use and do business with overall. However, reviewers preferred the ease of set up with SmartCustomer, along with administration.
- Reviewers felt that Shopper Approved meets the needs of their business better than SmartCustomer.
- When comparing quality of ongoing product support, reviewers felt that Shopper Approved is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Shopper Approved over SmartCustomer.
Pricing
Entry-Level Pricing
Shopper Approved
Starter Package
Starting at $119.00
Per Month
- Shopper Approved Seller Ratings with our proprietary process that collects up to 10x more reviews.
SmartCustomer
Liftoff
Contact Us
Basic review sourcing capabilities for the budget-minded.
- Enhanced review management
- 500 monthly review requests
- Review verification
Free Trial
Shopper Approved
Free Trial is available
SmartCustomer
No trial information availableRatings
Meets Requirements
9.3
184
8.5
51
Ease of Use
9.3
184
9.2
52
Ease of Setup
9.1
136
9.4
37
Ease of Admin
9.1
121
9.3
37
Quality of Support
9.4
179
8.7
45
Has the product been a good partner in doing business?
9.5
118
9.4
33
Product Direction (% positive)
8.4
172
6.3
44
Features by Category
Collection
8.2
67
|
Verified
7.3
16
8.8
79
|
Verified
7.3
18
8.3
78
|
Verified
7.5
16
Feature Not Available
7.9
20
7.5
63
|
Verified
7.0
14
Agentic AI - Review Management
5.3
5
Not enough data
5.3
5
Not enough data
Moderation
9.0
75
|
Verified
7.9
17
8.9
72
|
Verified
7.6
18
8.5
63
|
Verified
6.8
14
Use Cases
9.0
75
|
Verified
6.1
15
8.5
66
|
Verified
6.2
14
9.1
72
|
Verified
7.9
20
Administration
7.5
61
|
Verified
7.6
11
8.0
68
|
Verified
7.2
13
8.2
64
|
Verified
7.1
16
8.2
62
|
Verified
7.4
17
Feature Not Available
7.4
14
Display Options
8.7
75
|
Verified
7.6
16
8.7
73
|
Verified
6.7
14
Feature Not Available
6.1
15
8.3
62
|
Verified
8.0
15
Generative AI
7.0
40
7.0
5
Consumer Intelligence
9.4
93
|
Verified
7.9
23
8.4
68
7.0
19
8.6
72
|
Verified
7.1
18
Reporting
Feature Not Available
6.4
16
7.7
53
|
Verified
Feature Not Available
8.8
89
|
Verified
8.0
24
Media Monitoring
6.9
53
|
Verified
Feature Not Available
7.0
52
6.5
16
7.1
51
|
Verified
6.9
17
In-House Management
Feature Not Available
6.8
15
Feature Not Available
6.9
13
Generative AI
6.4
30
Not enough data
Agentic AI - Online Reputation Management
6.0
5
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
Categories
Categories
Shared Categories
Shopper Approved and SmartCustomer are categorized as Online Reputation Management and Review Management
Unique Categories
Shopper Approved has no unique categories
SmartCustomer has no unique categories
Reviews
Reviewers' Company Size
Shopper Approved
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartCustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
31.1%
Consumer Goods
7.6%
Health, Wellness and Fitness
7.1%
Automotive
5.8%
Wholesale
3.1%
Other
45.3%
Retail
9.6%
Consumer Goods
8.2%
Information Technology and Services
6.8%
Computer Software
6.8%
Marketing and Advertising
5.5%
Other
63.0%
Discussions
When will our reviews show up in google?
2 Comments
MH
Can't help there.Read more
Is Shopper Approved legitimate?
2 Comments
JD
Shopper Approved is legitimate and they have great customer service.Read more
What does Shopper Approved do?
1 Comment
MT
Shopper Approved is a customer review platform that helps businesses collect, manage, and display customer feedback and reviews. It offers a variety of...Read more
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
SmartCustomer has no more discussions with answers
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