# Shopmonkey, Tekmetric vs Fullbay Comparison | | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 4.8 out of 5 | | **Total Reviews** | 410 | 480 | 73 | | **Largest Market Segment** | Small-Business (97.6% of reviews) | Small-Business (93.8% of reviews) | Small-Business (84.1% of reviews) | | **Entry Level Price** | $199.00 3 User Licenses Per Month | $179.00 Per Month | Custom Quote | --- ## Top Pros & Cons ### Shopmonkey Pros: - Ease of Use (17 reviews) - Communication (12 reviews) Cons: - Limited Functionality (8 reviews) - Missing Features (8 reviews) ### Tekmetric Pros: - Ease of Use (135 reviews) - Integrations (53 reviews) Cons: - Missing Features (30 reviews) - Parts Management (22 reviews) ### Fullbay Pros: - Features (2 reviews) - Invoicing (2 reviews) Cons: - Limited Functionality (2 reviews) - Missing Features (2 reviews) --- ## Ratings Comparison | Rating | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Meets Requirements** | 8.6 (357 reviews) | 9.2 (396 reviews) | 9.4 (46 reviews) | | **Ease of Use** | 8.9 (362 reviews) | 9.4 (409 reviews) | 9.2 (47 reviews) | | **Ease of Setup** | 8.9 (272 reviews) | 9.4 (324 reviews) | 8.5 (36 reviews) | | **Ease of Admin** | 9.1 (250 reviews) | 9.5 (188 reviews) | 9.2 (26 reviews) | | **Quality of Support** | 8.9 (348 reviews) | 9.5 (387 reviews) | 9.4 (46 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (248 reviews) | 9.8 (190 reviews) | 9.7 (27 reviews) | | **Product Direction (% positive)** | 9.2 (354 reviews) | 9.8 (396 reviews) | 9.7 (43 reviews) | --- ## Pricing ### Shopmonkey #### Entry-Level Pricing Plan: Basic Price: $199.00 3 User Licenses Per Month Description: Includes the basics and more: Key Features: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports [Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing) #### Free Trial No ### Tekmetric #### Entry-Level Pricing Plan: Start Price: $179.00 Per Month Description: Unlimited users, unlimited RO's, unlimited support, no hidden fees. ‍ Choose flexible month-to-month billing or a discounted annual plan. No long-term contracts required. Key Features: - Unlimited Users - Unlimited RO's - Unlimited Digital Vehicle Inspections [Browse all 4 editions](https://www.g2.com/products/tekmetric/pricing) #### Free Trial No ### Fullbay #### Entry-Level Pricing Plan: Fullbay Price: Custom Quote Description: Contact Fullbay today for a custom quote for your shop. [Learn more about Fullbay](https://www.g2.com/products/fullbay/reviews) #### Free Trial No --- ## Features Comparison By Category ### Fleet Maintenance | Product | Score | Reviews | |---|---|---| | **Shopmonkey** | N/A | N/A | | **Tekmetric** | N/A | N/A | | **Fullbay** | 8.6/10 | 21 | #### Reporting | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Expense reporting** | Not enough data | Not enough data | 8.2 (16 reviews) | | **Fuel reports** | Not enough data | Not enough data | Feature Not Available | | **Vehicle reporting** | Not enough data | Not enough data | 9.0 (15 reviews) | | **Service costs** | Not enough data | Not enough data | 9.0 (14 reviews) | #### Task Alerts | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Maintenance alerts** | Not enough data | Not enough data | 8.3 (13 reviews) | | **Mileage reminders** | Not enough data | Not enough data | 7.5 (12 reviews) | | **Notifications** | Not enough data | Not enough data | 8.2 (12 reviews) | #### Planning | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Calendar** | Not enough data | Not enough data | 8.2 (11 reviews) | | **Maintenance priority** | Not enough data | Not enough data | 8.5 (12 reviews) | | **Scheduling** | Not enough data | Not enough data | 8.1 (12 reviews) | #### Work Orders | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Approval and Rejection** | Not enough data | Not enough data | 9.4 (12 reviews) | | **Automatic service records** | Not enough data | Not enough data | 9.4 (14 reviews) | | **Shop communication** | Not enough data | Not enough data | 8.8 (10 reviews) | | **Inspection** | Not enough data | Not enough data | 9.2 (12 reviews) | ### Heavy-Duty Repair | Product | Score | Reviews | |---|---|---| | **Shopmonkey** | 8.3/10 | 109 | | **Tekmetric** | N/A | N/A | | **Fullbay** | 9.0/10 | 17 | #### Shop Management | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Estimates and Invoicing** | 9.2 (107 reviews) | Not enough data | 9.6 (13 reviews) | | **Parts Purchasing** | 7.5 (103 reviews) | Not enough data | 8.5 (9 reviews) | | **Inventory Management** | 8.0 (101 reviews) | Not enough data | 9.3 (9 reviews) | | **Service Orders** | 9.0 (106 reviews) | Not enough data | 9.4 (14 reviews) | | **Labor Tracking** | 8.9 (102 reviews) | Not enough data | 9.9 (12 reviews) | #### Technician Tools | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Preventative Maintenance and Inspections** | 8.5 (105 reviews) | Not enough data | 8.8 (8 reviews) | | **Task Alerts** | 8.4 (102 reviews) | Not enough data | 8.8 (8 reviews) | | **Labor Times and Wire Diagrams** | 7.1 (102 reviews) | Not enough data | 7.3 (8 reviews) | #### Customer Management | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Repair Updates** | 8.6 (101 reviews) | Not enough data | 9.0 (8 reviews) | | **Customer Portal** | Feature Not Available | Not enough data | 9.5 (10 reviews) | ### Auto Shop Management | Product | Score | Reviews | |---|---|---| | **Shopmonkey** | 7.8/10 | 25 | | **Tekmetric** | 8.7/10 | 213 | | **Fullbay** | N/A | N/A | #### Operations Management - Auto Shop Management | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Appointment Scheduling** | 8.6 (23 reviews) | 9.0 (191 reviews) | Not enough data | | **Inventory Management** | 6.5 (22 reviews) | 8.4 (191 reviews) | Not enough data | | **Task Management** | 8.5 (23 reviews) | 9.3 (193 reviews) | Not enough data | | **Digital Vehicle Inspection (DVI)** | 8.0 (23 reviews) | 9.2 (191 reviews) | Not enough data | | **Employee Management** | 6.4 (22 reviews) | 8.8 (182 reviews) | Not enough data | #### Customer Relationship Management - Auto Shop Management | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Automated Reminders** | 8.3 (21 reviews) | 7.4 (178 reviews) | Not enough data | | **Marketing** | 7.5 (21 reviews) | 7.0 (174 reviews) | Not enough data | | **CRM** | 8.0 (23 reviews) | 8.3 (186 reviews) | Not enough data | #### Financial Management - Auto Shop Management | Feature | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Reports and Analytics** | 7.3 (22 reviews) | 9.1 (190 reviews) | Not enough data | | **Billing and Invoicing** | 8.1 (23 reviews) | 9.4 (189 reviews) | Not enough data | | **Estimating** | 9.0 (23 reviews) | 9.5 (197 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Unique to Shopmonkey (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) **Unique to Fullbay (2):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair), [Fleet Maintenance Software](https://www.g2.com/categories/fleet-maintenance) --- ## Reviewer Demographics ### By Company Size | Segment | Shopmonkey | Tekmetric | Fullbay | |---|---|---|---| | **Small-Business** | 97.6% | 93.8% | 84.1% | | **Mid-Market** | 2.2% | 5.8% | 15.9% | | **Enterprise** | 0.2% | 0.4% | 0% | ### By Industry #### Shopmonkey - **Automotive:** 85.0% - **Transportation/Trucking/Railroad:** 3.4% - **Mechanical or Industrial Engineering:** 2.5% - **Accounting:** 1.5% - **Retail:** 1.2% - **Recreational Facilities and Services:** 1.0% - **Manufacturing:** 1.0% - **Machinery:** 0.7% - **Maritime:** 0.5% - **Leisure, Travel & Tourism:** 0.5% - **Other:** 2.7% #### Tekmetric - **Automotive:** 97.7% - **Consumer Services:** 0.7% - **Manufacturing:** 0.2% - **Transportation/Trucking/Railroad:** 0.2% - **Market Research:** 0.2% - **Machinery:** 0.2% - **Internet:** 0.2% - **Higher Education:** 0.2% - **Accounting:** 0.2% #### Fullbay - **Transportation/Trucking/Railroad:** 49.3% - **Automotive:** 28.4% - **Construction:** 6.0% - **Accounting:** 6.0% - **Mechanical or Industrial Engineering:** 4.5% - **Logistics and Supply Chain:** 1.5% - **Government Relations:** 1.5% - **Farming:** 1.5% - **Business Supplies and Equipment:** 1.5% --- ## Alternatives ### Alternatives to Shopmonkey - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (118 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (21 reviews) - [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) ### Alternatives to Tekmetric - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (118 reviews) - [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (21 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) - [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) ### Alternatives to Fullbay - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (3992 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (2967 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (208 reviews) - [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (118 reviews) - [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) — 4.7/5 stars (196 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) — 4.3/5 stars (184 reviews) --- ## Top Discussions ### Shopmonkey - Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote > **Top comment:** "Hi Chris, This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. " - Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes > **Top comment:** "Hi Ivey! I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..." ### Tekmetric - Title: [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) — 1 comment > **Top comment:** "Mainly in auto body stores for parts ordering and customer information" ### Fullbay - Title: [What is the use of Fullbay?](https://www.g2.com/discussions/what-is-the-use-of-fullbay) — 1 comment > **Top comment:** "FullBay is a full shop management system for light, medium, and heavy duty repair shops. We use FullBay for parts inventory, work orders per job, efficiency..." - Title: [Would like to see parts returns done a different way.](https://www.g2.com/discussions/39542-would-like-to-see-parts-returns-done-a-different-way) — 1 comment, 1 upvote > **Top comment:** "Stephanie, thank you so much for your comment. If you have availability, please email your suggestions about how you would like to see part returns changed,..." - Title: [Best way to clean up old inventory part numbers that are not being used](https://www.g2.com/discussions/39460-best-way-to-clean-up-old-inventory-part-numbers-that-are-not-being-used) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Michael, thank you for posting this comment! In order to do that, you would use the Cycle Count feature, assign count groups, and focus on all "C" parts. ..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/shopmonkey-vs-tekmetric-vs-fullbay)