# Shopify Inbox vs tawk.to Comparison

| | Shopify Inbox | tawk.to | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 17 | 202 | 
| **Largest Market Segment** | Small-Business (87.5% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | No pricing available | Free Per Month | 

---
## Top Pros & Cons

### Shopify Inbox

Pros:
- Easy Setup (1 reviews)
- User Interface (1 reviews)

Cons:
- Learning Curve (1 reviews)

### tawk.to

Pros:
- Ease of Use (8 reviews)
- Features (4 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Shopify Inbox | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 8.6 (16 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 9.2 (16 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 9.8 (7 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 9.2 (15 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (5 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 9.2 (15 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### Shopify Inbox

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Shopify Inbox** | 7.6/10 | 16 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | Shopify Inbox | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.7 (13 reviews) | 6.8 (12 reviews) | 
| **AI Text Summarization** | 7.3 (13 reviews) | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | 5.6 (13 reviews) | 5.7 (9 reviews) | 

#### Communication

| Feature | Shopify Inbox | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 8.0 (15 reviews) | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 8.7 (14 reviews) | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | 7.5 (14 reviews) | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 8.0 (15 reviews) | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | 7.0 (14 reviews) | 8.3 (40 reviews) | 

####  Internal Use

| Feature | Shopify Inbox | tawk.to | 
|---|---|---|
| **Customization ** | 7.7 (14 reviews) | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.2 (14 reviews) | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 6.8 (14 reviews) | 8.4 (112 reviews) | 
| **Knowledge Base** | 7.3 (14 reviews) | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 7.9 (14 reviews) | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (14 reviews) | 8.3 (110 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)




---
## Reviewer Demographics

### By Company Size

| Segment | Shopify Inbox | tawk.to | 
|---|---|---|
| **Small-Business** | 87.5% | 73.3% | 
| **Mid-Market** | 12.5% | 22.1% | 
| **Enterprise** | 0% | 4.6% | 

### By Industry

#### Shopify Inbox

- **Accounting:** 18.8%
- **Retail:** 12.5%
- **Luxury Goods & Jewelry:** 12.5%
- **Consulting:** 6.3%
- **Sporting Goods:** 6.3%
- **Music:** 6.3%
- **Import and Export:** 6.3%
- **Consumer Services:** 6.3%
- **Consumer Goods:** 6.3%
- **Computer Networking:** 6.3%
- **Other:** 12.5%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to Shopify Inbox

- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### Shopify Inbox

No discussions available for this product.

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/shopify-inbox-vs-tawk-to)