Introducing G2.ai, the future of software buying.Try now
Compare Shelf and Upland RightAnswers 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Enterprise (56.8% of reviews)
Entry-Level Pricing
No pricing available
$45.00 1 Users Per Month
Shelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfUpland RightAnswers
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Upland RightAnswers excels in its Quality of Support with a score of 9.3, while Shelf outshines in Performance and Reliability with a score of 9.8, indicating that both products have strong support but differ in reliability.
- Reviewers mention that Shelf's Ease of Setup is notably higher at 9.6 compared to Upland RightAnswers' 8.3, suggesting that users find Shelf easier to implement and get started with.
- G2 users highlight that Upland RightAnswers offers superior Knowledge Base features with a score of 9.2, while Shelf leads in Publishing Workflows at 9.4, indicating a strength in content management for both platforms.
- Users on G2 report that Shelf's Data Workflows score of 9.3 surpasses Upland RightAnswers' 8.8, suggesting that Shelf provides a more efficient process for managing data.
- Reviewers say that Upland RightAnswers has a strong In-Content Feedback feature with a score of 9.7, while Shelf's score of 9.1 indicates a solid but slightly less effective feedback mechanism.
- Users report that both products have high ratings for Compliance, but Shelf's score of 9.5 in Data Governance outperforms Upland RightAnswers' 9.4, suggesting a slight edge in compliance features.
Pricing
Entry-Level Pricing
Shelf
No pricing availableUpland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
Shelf
No trial information availableUpland RightAnswers
No trial information availableRatings
Meets Requirements
9.2
97
8.6
38
Ease of Use
9.4
98
8.6
38
Ease of Setup
9.6
59
8.2
36
Ease of Admin
9.5
62
8.6
30
Quality of Support
9.7
93
9.1
35
Has the product been a good partner in doing business?
9.8
61
9.2
31
Product Direction (% positive)
9.2
92
8.4
37
Features by Category
Administration
9.1
41
7.9
12
9.2
35
8.5
10
9.3
36
8.3
10
Knowledge Management
9.7
59
9.0
15
9.3
48
8.7
13
9.0
52
8.6
12
Compliance
9.4
44
9.0
12
9.5
40
9.2
11
9.4
36
8.5
9
9.1
28
8.7
9
Customer Support
9.5
61
8.6
13
9.2
51
8.3
10
9.1
53
8.8
10
Data Security
9.3
31
Feature Not Available
9.3
33
9.2
8
9.5
39
9.0
12
Feature Not Available
7.9
7
Administration
9.2
41
8.1
8
9.4
52
8.2
12
9.7
56
9.6
12
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.6
22
9.3
12
9.1
23
9.6
9
9.0
24
9.2
13
8.8
23
7.5
12
7.8
9
8.7
10
8.2
12
9.2
10
Knowledge Dissemination
9.0
22
8.5
11
9.1
24
8.8
12
9.4
24
9.2
10
8.4
25
9.0
12
8.7
13
7.5
8
7.6
7
8.1
8
9.0
12
9.4
8
7.9
8
6.7
8
9.0
10
7.3
8
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
9.2
24
8.3
9
9.1
25
8.0
10
8.6
16
6.1
9
8.5
12
7.2
6
8.8
16
7.4
7
Self-Service Platform
9.2
14
6.4
7
8.6
12
6.7
5
8.7
14
6.7
5
8.5
16
6.4
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Shelf and Upland RightAnswers are categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Unique Categories
Shelf is categorized as Genesys AppFoundry Marketplace
Upland RightAnswers is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Information Technology and Services
25.0%
Financial Services
9.1%
Retail
6.8%
Computer Software
6.8%
Banking
6.8%
Other
45.5%
Discussions
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
Upland RightAnswers has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
