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Compare Shelf and Upland Panviva 
Featured Products
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Shelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfUpland Panviva
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland PanvivaShelf vs Upland Panviva
When assessing the two solutions, reviewers found Shelf easier to use, set up, and administer. Reviewers also preferred doing business with Shelf overall.
- Reviewers felt that Shelf meets the needs of their business better than Upland Panviva.
- When comparing quality of ongoing product support, reviewers felt that Shelf is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Shelf over Upland Panviva.
Pricing
Entry-Level Pricing
Shelf
No pricing availableUpland Panviva
No pricing availableFree Trial
Shelf
No trial information availableUpland Panviva
No trial information availableRatings
Meets Requirements
9.2
97
8.8
79
Ease of Use
9.4
98
9.1
83
Ease of Setup
9.6
59
8.4
63
Ease of Admin
9.5
62
8.3
61
Quality of Support
9.7
93
9.1
80
Has the product been a good partner in doing business?
9.8
61
9.1
59
Product Direction (% positive)
9.2
92
9.0
81
Features by Category
Administration
9.1
41
8.4
24
9.2
35
8.4
24
9.3
36
8.5
24
Knowledge Management
9.7
59
9.5
27
9.3
48
8.7
25
9.0
52
7.7
25
Compliance
9.4
44
8.7
26
9.5
40
8.9
28
9.4
36
9.0
26
9.1
28
8.7
26
Customer Support
9.5
61
8.5
27
9.2
51
Feature Not Available
9.1
53
8.1
26
Data Security
9.3
31
7.9
26
9.3
33
7.7
25
9.5
39
8.5
26
Feature Not Available
6.7
26
Administration
9.2
41
8.0
24
9.4
52
9.2
25
9.7
56
9.1
27
Generative AI
Not enough data
6.3
18
Knowledge Pages
8.6
22
8.0
23
9.1
23
8.7
23
9.0
24
8.3
23
8.8
23
7.9
22
7.8
9
Feature Not Available
8.2
12
8.2
21
Knowledge Dissemination
9.0
22
7.8
22
9.1
24
8.6
22
9.4
24
8.9
22
8.4
25
8.3
22
8.7
13
Feature Not Available
7.6
7
Feature Not Available
9.0
12
8.8
21
7.9
8
6.7
19
9.0
10
8.1
21
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.2
24
9.0
14
9.1
25
8.2
12
8.6
16
8.3
10
8.5
12
8.2
10
8.8
16
9.5
10
Self-Service Platform
9.2
14
8.7
10
8.6
12
Feature Not Available
8.7
14
Feature Not Available
8.5
16
9.0
10
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Shelf and Upland Panviva are categorized as Genesys AppFoundry Marketplace, Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Unique Categories
Shelf has no unique categories
Upland Panviva has no unique categories
Reviews
Reviewers' Company Size
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Hospital & Health Care
33.0%
Insurance
14.3%
Telecommunications
7.7%
Medical Devices
6.6%
Financial Services
6.6%
Other
31.9%
Discussions
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
Upland Panviva has no discussions with answers
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