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Compare Shelf and Tettra 
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At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Small-Business (53.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $40.00 10 Users Per Month
Shelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfTettra
Star Rating
(159)4.7 out of 5
Market Segments
Small-Business (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 10 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tettra excels in its Ease of Setup with a score of 9.7, making it a preferred choice for teams looking to get started quickly. In contrast, Shelf, while still strong at 9.6, may require a bit more time for initial configuration.
- Reviewers mention that Shelf offers superior In-Content Feedback features, scoring 9.1 compared to Tettra's 8.6. This allows for more interactive content management, which users find beneficial for collaborative environments.
- G2 users highlight that Shelf's File Viewing capabilities are particularly robust, achieving a score of 9.3, while Tettra's score of 8.7 indicates it may not support as many file types or formats, which can be a limitation for some users.
- Users on G2 appreciate Tettra's strong Knowledge Base rating of 9.7, which is higher than Shelf's 9.3. This suggests that Tettra may provide a more comprehensive repository for information, making it easier for teams to find what they need.
- Reviewers say that Shelf shines in its Social Features, scoring 9.3, which enhances user engagement and collaboration. Tettra's score of 8.8 indicates it may not offer as many social interaction options, which could be a drawback for teams focused on community building.
- Users report that both platforms have strong Quality of Support, with Shelf scoring 9.7 and Tettra at 9.5. However, Shelf's slightly higher score suggests that users may experience more responsive and helpful support when issues arise.
Pricing
Entry-Level Pricing
Shelf
No pricing availableTettra
Basic
Starting at $40.00
10 Users Per Month
For small teams just getting started with knowledge sharing
- Slack Integration
- Questions & Answers
- Page Requests
Free Trial
Shelf
No trial information availableTettra
Free Trial is available
Ratings
Meets Requirements
9.2
97
9.0
131
Ease of Use
9.4
98
9.3
134
Ease of Setup
9.6
59
9.5
81
Ease of Admin
9.5
62
9.2
50
Quality of Support
9.7
93
9.4
110
Has the product been a good partner in doing business?
9.8
61
9.5
46
Product Direction (% positive)
9.2
92
9.2
130
Features by Category
Administration
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Not enough data
Knowledge Management
9.7
59
Not enough data
9.3
48
Not enough data
9.0
52
Not enough data
Compliance
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Not enough data
Customer Support
9.5
61
Not enough data
9.2
51
Not enough data
9.1
53
Not enough data
Data Security
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Not enough data
Administration
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Not enough data
Generative AI
Not enough data
Not enough data
Account Options
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
9.0
14
Q&A Tools
Not enough data
8.3
11
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
8.9
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.8
10
Not enough data
8.3
12
Not enough data
8.5
9
Knowledge Pages
8.6
22
8.5
58
9.1
23
8.7
61
9.0
24
9.0
64
8.8
23
Feature Not Available
7.8
9
Feature Not Available
8.2
12
9.1
59
Knowledge Dissemination
9.0
22
9.0
62
9.1
24
8.9
65
9.4
24
9.4
75
8.4
25
8.9
74
8.7
13
8.8
59
7.6
7
Feature Not Available
9.0
12
9.2
62
7.9
8
8.7
50
9.0
10
9.0
52
Agentic AI - Knowledge Base
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.9
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Not enough data
Self-Service Platform
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Shelf and Tettra are categorized as Knowledge Base
Unique Categories
Shelf is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Customer Self-Service
Tettra is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tettra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Marketing and Advertising
31.8%
Computer Software
10.8%
Financial Services
8.1%
Information Technology and Services
5.4%
Education Management
3.4%
Other
40.5%
Discussions
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
What is Tettra used for?
1 Comment
Official Response from Tettra
Tettra is an AI-powered internal knowledge base software that helps your team get answers and find information quickly. Tettra will help keep your...Read more
How much does Tettra cost?
1 Comment
Official Response from Tettra
Tettra has a free plan. You can invite up to 10 users to get started.
The scaling plan begins at $10 per user for a Slack or MS Teams integration,...Read more
What is Tettra Wiki?
1 Comment
Official Response from Tettra
Tettra is your internal knowledge base to end repetitive questions.
It offers a full suite of tools for sharing knowledge. With Tettra, you'll get:
*...Read more
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