Compare Shelf and Stonly 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
No pricing available
$124.00 Per Month
Shelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansShelf vs Stonly
When assessing the two solutions, reviewers found Shelf easier to use, set up, and administer. Reviewers also preferred doing business with Shelf overall.
- Shelf and Stonly both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Shelf is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Stonly over Shelf.
Pricing
Entry-Level Pricing
Shelf
No pricing availableStonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Shelf
No trial information availableStonly
Free Trial is available
Ratings
Meets Requirements
9.2
98
9.2
105
Ease of Use
9.4
99
9.0
105
Ease of Setup
9.6
60
8.7
83
Ease of Admin
9.5
62
9.0
84
Quality of Support
9.7
94
9.2
93
Has the product been a good partner in doing business?
9.8
61
9.3
81
Product Direction (% positive)
9.2
93
9.5
102
Features by Category
Ticket and Case Management
Not enough data
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Platform
Not enough data
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Administration
9.1
41
9.1
13
9.2
35
9.0
12
9.3
36
9.3
15
Knowledge Management
9.7
60
9.4
24
9.3
48
9.6
16
9.0
52
8.9
16
Compliance
9.4
44
9.3
18
9.5
40
9.2
15
9.4
36
9.2
16
9.1
28
9.1
15
Customer Support
9.4
62
9.2
14
9.2
51
9.2
13
9.1
53
9.5
18
Data Security
9.3
31
9.1
13
9.3
33
8.7
14
9.5
39
9.0
17
Feature Not Available
8.8
13
Administration
9.2
41
8.8
15
9.4
52
9.5
19
9.7
56
9.7
18
Generative AI
Not enough data
8.3
9
Knowledge Pages
8.6
22
8.5
26
9.1
23
8.7
21
9.0
24
8.3
21
8.8
23
9.0
27
7.8
9
7.7
15
8.2
12
9.0
31
Knowledge Dissemination
9.0
22
8.1
27
9.1
24
8.6
28
9.4
24
9.5
38
8.4
25
8.5
25
8.7
13
8.1
22
7.6
7
8.4
24
9.0
12
8.9
27
7.9
8
8.1
14
9.0
10
8.9
23
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
20
Self-Service Experience
9.2
24
9.1
47
9.1
25
8.5
43
8.6
16
6.9
25
8.5
12
8.5
30
8.8
16
8.9
40
Self-Service Platform
9.2
14
8.7
48
8.6
12
8.1
42
8.7
14
6.2
32
8.5
16
8.1
41
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Shelf and Stonly are categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Discussions
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
Stonly has no discussions with answers
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