# Jira Service Management vs ServiceWise Comparison | | Jira Service Management | ServiceWise | |---|---|---| | **Star Rating** | 4.3 out of 5 | 3.1 out of 5 | | **Total Reviews** | 987 | 4 | | **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (75.0% of reviews) | | **Entry Level Price** | 0/agent/month | $1,600.00 per day | --- ## Top Pros & Cons ### Jira Service Management Pros: - Ease of Use (46 reviews) - Integrations (32 reviews) Cons: - Learning Curve (33 reviews) - Complexity (28 reviews) ### ServiceWise **Not enough data** --- ## Ratings Comparison | Rating | Jira Service Management | ServiceWise | |---|---|---| | **Meets Requirements** | 8.8 (873 reviews) | Not enough data | | **Ease of Use** | 8.2 (880 reviews) | Not enough data | | **Ease of Setup** | 8.0 (486 reviews) | Not enough data | | **Ease of Admin** | 8.0 (367 reviews) | Not enough data | | **Quality of Support** | 8.4 (756 reviews) | Not enough data | | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | Not enough data | | **Product Direction (% positive)** | 8.7 (838 reviews) | Not enough data | --- ## Pricing ### Jira Service Management #### Entry-Level Pricing Plan: Free Price: 0 /agent/month Description: For small teams starting with a service desk. Up to 3 agents for free. [Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing) #### Free Trial Yes ### ServiceWise #### Entry-Level Pricing Plan: 3 day training At Customer Site Price: $1,600.00 per day Description: This is an on-site training and installation service at customer site. Both product training for users, and for administrators will be covered in this training. In addition, product installation will be provided. At least one of your employees will be trained to become TechExcel Product Experts. [Browse all 4 editions](https://www.g2.com/products/servicewise/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.6/10 | 107 | | **ServiceWise** | N/A | N/A | #### Ticket and Case Management | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Ticket creation user experience** | 9.0 (86 reviews) | Not enough data | | **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | | **Workflow** | 8.9 (87 reviews) | Not enough data | | **Response Automation** | 8.9 (81 reviews) | Not enough data | | **SLA Management** | 8.8 (85 reviews) | Not enough data | | **Attachments/Screencasts** | 8.8 (84 reviews) | Not enough data | | **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | | **Customer and Contacts Database** | 8.5 (78 reviews) | Not enough data | #### Generative AI | Feature | Jira Service Management | ServiceWise | |---|---|---| | **AI Text Generation** | 8.0 (55 reviews) | Not enough data | | **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | | **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | #### Communication Channels | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Customer Portal** | 8.9 (81 reviews) | Not enough data | | **Email to Case** | 8.9 (80 reviews) | Not enough data | | **Chat/Live Support** | 8.3 (75 reviews) | Not enough data | | **Social Integration** | 8.1 (71 reviews) | Not enough data | | **Voice** | 7.9 (68 reviews) | Not enough data | #### Platform | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Mobile User Support** | 8.1 (85 reviews) | Not enough data | | **Customization ** | 8.4 (87 reviews) | Not enough data | | **User, Role, and Access Management** | 8.9 (92 reviews) | Not enough data | | **Integration** | 8.8 (87 reviews) | Not enough data | | **Reporting** | 8.7 (86 reviews) | Not enough data | | **Dashboards** | 8.6 (84 reviews) | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.7/10 | 206 | | **ServiceWise** | N/A | N/A | #### Administration | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | #### Management | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | | **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 8.8 (151 reviews) | Not enough data | | **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | | **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | | **Decision Making** | 8.3 (81 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.7/10 | 166 | | **ServiceWise** | N/A | N/A | #### Monitoring | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | | **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | | **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | | **AI Monitoring** | 8.5 (70 reviews) | Not enough data | #### Management Tools | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | | **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | | **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Jira Service Management | ServiceWise | |---|---|---| | **AI Text Generation** | 8.0 (76 reviews) | Not enough data | | **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | | **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | | **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | | **Decision Making** | 8.5 (60 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.6/10 | 25 | | **ServiceWise** | N/A | N/A | #### Generative AI | Feature | Jira Service Management | ServiceWise | |---|---|---| | **AI Text Generation** | 8.3 (25 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | | **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | | **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | | **Decision Making** | 8.7 (24 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.5/10 | 369 | | **ServiceWise** | N/A | N/A | #### Incident Management | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Automate Ticket Routing** | 8.7 (312 reviews) | Not enough data | | **Ticket Prioritization** | 8.8 (315 reviews) | Not enough data | | **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | | **Knowledge Base** | 8.5 (281 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | #### Reporting | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Dashboards** | 8.5 (316 reviews) | Not enough data | | **Time Tracking** | 8.4 (302 reviews) | Not enough data | | **Surveys** | 8.2 (231 reviews) | Not enough data | #### Access & Usability | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Mobile** | 8.1 (226 reviews) | Not enough data | | **Self Service** | 8.6 (282 reviews) | Not enough data | | **Active Directory** | 8.5 (236 reviews) | Not enough data | | **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Jira Service Management | ServiceWise | |---|---|---| | **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | | **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | | **Decision Making** | 8.6 (73 reviews) | Not enough data | --- ## Categories **Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Jira Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting) --- ## Reviewer Demographics ### By Company Size | Segment | Jira Service Management | ServiceWise | |---|---|---| | **Small-Business** | 19.1% | 0% | | **Mid-Market** | 42.9% | 75.0% | | **Enterprise** | 38.0% | 25.0% | ### By Industry #### Jira Service Management - **Information Technology and Services:** 30.7% - **Computer Software:** 16.2% - **Financial Services:** 4.9% - **Internet:** 4.4% - **Telecommunications:** 3.1% - **Marketing and Advertising:** 2.9% - **Banking:** 1.8% - **Retail:** 1.8% - **Computer & Network Security:** 1.7% - **Hospital & Health Care:** 1.7% - **Other:** 30.7% #### ServiceWise - **Higher Education:** 50.0% - **Gambling & Casinos:** 25.0% - **Computer & Network Security:** 25.0% --- ## Alternatives ### Alternatives to Jira Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1191 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (956 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews) ### Alternatives to ServiceWise - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1191 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12713 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7682 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7346 reviews) --- ## Top Discussions ### Jira Service Management - Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process" - Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..." - Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment > **Top comment:** "Connect with various spocs to solve a problem " - Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..." - Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### ServiceWise No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-servicewise)