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Compare Serviceware Knowledge and Upland RightAnswers 
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At a Glance
Market Segments
Mid-Market (40.7% of reviews)
Enterprise (56.8% of reviews)
Entry-Level Pricing
$8.00
$45.00 1 Users Per Month
Serviceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansUpland RightAnswers
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansServiceware Knowledge vs Upland RightAnswers
When assessing the two solutions, reviewers found Serviceware Knowledge easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Upland RightAnswers.
- Reviewers felt that Serviceware Knowledge meets the needs of their business better than Upland RightAnswers.
- When comparing quality of ongoing product support, reviewers felt that Serviceware Knowledge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Serviceware Knowledge over Upland RightAnswers.
Pricing
Entry-Level Pricing
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
Serviceware Knowledge
Free Trial is available
Upland RightAnswers
No trial information availableRatings
Meets Requirements
8.9
25
8.6
38
Ease of Use
9.5
25
8.6
38
Ease of Setup
9.0
21
8.2
36
Ease of Admin
8.3
22
8.6
30
Quality of Support
9.2
25
9.1
35
Has the product been a good partner in doing business?
9.5
22
9.2
31
Product Direction (% positive)
9.5
25
8.4
37
Features by Category
Administration
Not enough data
7.9
12
Not enough data
8.5
10
Feature Not Available
8.3
10
Knowledge Management
Not enough data
9.0
15
Not enough data
8.7
13
Not enough data
8.6
12
Compliance
Not enough data
9.0
12
Not enough data
9.2
11
Not enough data
8.5
9
Not enough data
8.7
9
Customer Support
Not enough data
8.6
13
Not enough data
8.3
10
Not enough data
8.8
10
Data Security
Not enough data
Feature Not Available
Not enough data
9.2
8
Not enough data
9.0
12
Not enough data
7.9
7
Administration
Not enough data
8.1
8
Not enough data
8.2
12
Not enough data
9.6
12
Generative AI
Not enough data
Not enough data
Knowledge Pages
Not enough data
9.3
12
Not enough data
9.6
9
Not enough data
9.2
13
Not enough data
7.5
12
Not enough data
8.7
10
Not enough data
9.2
10
Knowledge Dissemination
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
9.2
10
Not enough data
9.0
12
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
9.4
8
Not enough data
6.7
8
Not enough data
7.3
8
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.3
9
Not enough data
8.0
10
Not enough data
6.1
9
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.4
7
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Serviceware Knowledge and Upland RightAnswers are categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Unique Categories
Serviceware Knowledge has no unique categories
Upland RightAnswers is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Information Technology and Services
25.0%
Financial Services
9.1%
Retail
6.8%
Computer Software
6.8%
Banking
6.8%
Other
45.5%
Discussions
Serviceware Knowledge has no discussions with answers
Upland RightAnswers has no discussions with answers
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