# ServiceTitan vs ServiceTrade Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in customer support, with users praising their dedicated Customer Success Manager, Jay Flores, for his proactive communication and deep knowledge of the platform. This level of support seems to enhance user satisfaction significantly compared to ServiceTrade, where users have noted the need for improved reliability.
- **Users say** that ServiceTitan's integration capabilities, particularly with QuickBooks Online, streamline financial processes, making it easier for businesses to manage billing. In contrast, while ServiceTrade offers ease in correcting errors and updating appointments, some users feel it lacks the same level of integration flexibility.
- **Reviewers mention** that ServiceTitan's automation features help reduce tedious tasks, which is a significant advantage for users looking to improve efficiency. On the other hand, ServiceTrade is appreciated for its user-friendly interface in the field, but some users express concerns about its overall reliability during critical operations.
- **According to verified reviews** , ServiceTitan has a higher overall satisfaction score, reflecting its strong performance in areas like dispatch and reporting. Users highlight the effectiveness of its dispatch features, while ServiceTrade's dispatch capabilities are seen as less robust, which may impact operational efficiency.
- **G2 reviewers indicate** that ServiceTrade shines in ease of use and setup, with many users finding it intuitive for field technicians. However, ServiceTitan's more complex setup process can be a hurdle for some, despite its overall higher satisfaction ratings.
- **Users report** that both platforms have similar star ratings, but ServiceTitan's larger volume of reviews and higher G2 Score suggest a more consistent user experience. This is particularly evident in the HVAC sector, where ServiceTitan's performance is notably superior, indicating a stronger market presence and user trust.



| | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 372 | 59 | 
| **Largest Market Segment** | Small-Business (65.6% of reviews) | Small-Business (47.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 10 Technicians | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (35 reviews)
- Customer Support (27 reviews)

Cons:
- Learning Curve (20 reviews)
- Improvement Needed (19 reviews)

### ServiceTrade

**Not enough data**

---
## Ratings Comparison
| Rating | ServiceTitan | ServiceTrade | 
|---|---|---|
  | **Meets Requirements** | 8.7 (304 reviews) | 8.7 (48 reviews) | 
  | **Ease of Use** | 8.3 (309 reviews) | 8.9 (48 reviews) | 
  | **Ease of Setup** | 6.7 (236 reviews) | 8.5 (33 reviews) | 
  | **Ease of Admin** | 8.0 (200 reviews) | 9.1 (34 reviews) | 
  | **Quality of Support** | 7.8 (299 reviews) | 9.2 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (201 reviews) | 9.4 (34 reviews) | 
  | **Product Direction (% positive)** | 9.0 (298 reviews) | 9.5 (45 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceTrade

#### Entry-Level Pricing

Plan: Premium

Price: Contact Us 10 Technicians

Description: Talk to sales to learn about your options and get the right package and pricing that suits your business. ServiceTrade is great for contractors with 5 to 5,000 technicians.

Key Features:
- scheduling
- dispatching
- sales

[Learn more about ServiceTrade](https://www.g2.com/products/servicetrade/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Inspection Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | N/A | N/A |
| **ServiceTrade** | N/A | N/A |

#### Planning

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Checklists** | Not enough data | Not enough data | 
| **Approvals** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Procedures** | Not enough data | Not enough data | 

#### Execution

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Sampling** | Not enough data | Not enough data | 
| **Corrective Actions** | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 
| **Ad-hoc Tasks** | Not enough data | Not enough data | 

#### Analytics

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | 
| **Nonconformace** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 233 |
| **ServiceTrade** | 8.4/10 | 27 |

#### Generative AI

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **AI Text Summarization** | 7.9 (85 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.9 (81 reviews) | Not enough data | 

#### Before the Job

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Calendar** | 7.4 (190 reviews) | 8.5 (22 reviews) | 
| **Dispatch** | 8.9 (218 reviews) | 7.6 (23 reviews) | 
| **Roles** | 8.4 (201 reviews) | 8.3 (23 reviews) | 
| **Booking** | 8.4 (194 reviews) | 9.1 (17 reviews) | 

#### On the Job

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Location** | 8.6 (201 reviews) | 8.3 (21 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 8.3 (22 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 8.8 (15 reviews) | 
| **Client Notifications** | 8.5 (207 reviews) | 8.0 (20 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 7.4 (7 reviews) | 

#### After the Job

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Reports** | 8.4 (212 reviews) | 8.4 (22 reviews) | 
| **Analytics** | 8.3 (206 reviews) | 8.3 (21 reviews) | 
| **Invoicing** | 8.7 (209 reviews) | 8.9 (19 reviews) | 
| **CRM Integrations** | 7.9 (186 reviews) | 9.5 (17 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 5.1 (18 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to ServiceTitan (1):** [Pest Control Software](https://www.g2.com/categories/pest-control-software)

**Unique to ServiceTrade (1):** [Inspection Management Software](https://www.g2.com/categories/inspection-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | ServiceTrade | 
|---|---|---|
| **Small-Business** | 65.6% | 47.3% | 
| **Mid-Market** | 32.5% | 41.8% | 
| **Enterprise** | 1.9% | 10.9% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.2%
- **Consumer Services:** 22.9%
- **Utilities:** 4.2%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Facilities Services:** 2.5%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.7%

#### ServiceTrade

- **Construction:** 29.6%
- **Facilities Services:** 16.7%
- **Consumer Services:** 5.6%
- **Telecommunications:** 3.7%
- **Real Estate:** 3.7%
- **Public Safety:** 3.7%
- **Mechanical or Industrial Engineering:** 3.7%
- **Accounting:** 1.9%
- **Aviation & Aerospace:** 1.9%
- **Building Materials:** 1.9%
- **Other:** 27.8%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (231 reviews)

### Alternatives to ServiceTrade

- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### ServiceTrade

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-servicetrade)