# ServiceTitan vs Zoho FSM Comparison
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## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in providing a comprehensive field service management solution, with features like seamless invoicing integration with QuickBooks and real-time connectivity between office staff and technicians. Users appreciate how everything is centralized, making daily workflows more organized and efficient.
- **Users say** that Zoho FSM stands out for its customization capabilities, allowing businesses to tailor the software to their specific needs. Reviewers highlight the convenience of integrating additional tools through endpoints, which enhances the platform's flexibility beyond its native features.
- **According to verified reviews** , ServiceTitan has a higher overall satisfaction score, reflecting its strong performance in areas like dispatching and scheduling. Users frequently mention the platform's ability to keep operations running smoothly, which is crucial for small businesses managing multiple tasks.
- **Reviewers mention** that Zoho FSM offers an intuitive interface that makes it easy for field service agents to track their schedules and job times. This user-friendly design is particularly beneficial for teams looking to streamline their operations without a steep learning curve.
- **G2 reviewers highlight** that while ServiceTitan has a robust feature set, some users find challenges with its setup process, indicating that it may require more time and effort to implement compared to Zoho FSM, which is praised for its easier onboarding experience.
- **Users report** that both platforms provide solid support, but Zoho FSM receives higher marks for its quality of support. Reviewers appreciate the responsiveness and helpfulness of Zoho's support team, which can be a deciding factor for businesses that prioritize customer service.



| | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 373 | 10 | 
| **Largest Market Segment** | Small-Business (65.4% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | No pricing available | Free 30 Appointments per month | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

### Zoho FSM

Pros:
- Ease of Use (4 reviews)
- Easy Integration (2 reviews)

Cons:
- Customization Difficulties (2 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | ServiceTitan | Zoho FSM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (304 reviews) | 9.0 (10 reviews) | 
  | **Ease of Use** | 8.3 (309 reviews) | 8.7 (10 reviews) | 
  | **Ease of Setup** | 6.7 (236 reviews) | 8.5 (8 reviews) | 
  | **Ease of Admin** | 8.0 (200 reviews) | 8.0 (5 reviews) | 
  | **Quality of Support** | 7.8 (299 reviews) | 8.5 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (201 reviews) | 9.3 (5 reviews) | 
  | **Product Direction (% positive)** | 9.0 (298 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho FSM

#### Entry-Level Pricing

Plan: Free

Price: Free 30 Appointments per month

Key Features:
- Contact Management
- Work Order Management
- Dispatch Console

[Browse all 4 editions](https://www.g2.com/products/zoho-fsm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 233 |
| **Zoho FSM** | 8.6/10 | 10 |

#### Generative AI

| Feature | ServiceTitan | Zoho FSM | 
|---|---|---|
| **AI Text Summarization** | 7.9 (85 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 6.9 (81 reviews) | Feature Not Available | 

#### Before the Job

| Feature | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Calendar** | 7.4 (190 reviews) | 8.8 (7 reviews) | 
| **Dispatch** | 8.9 (218 reviews) | 9.8 (7 reviews) | 
| **Roles** | 8.4 (201 reviews) | 9.6 (8 reviews) | 
| **Booking** | 8.4 (194 reviews) | 9.0 (7 reviews) | 

#### On the Job

| Feature | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Location** | 8.6 (201 reviews) | 8.6 (7 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 7.9 (7 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 6.4 (7 reviews) | 
| **Client Notifications** | 8.5 (207 reviews) | 7.6 (7 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 6.7 (7 reviews) | 

#### After the Job

| Feature | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Reports** | 8.4 (212 reviews) | 8.8 (8 reviews) | 
| **Analytics** | 8.3 (206 reviews) | 9.3 (7 reviews) | 
| **Invoicing** | 8.7 (209 reviews) | 9.5 (7 reviews) | 
| **CRM Integrations** | 7.9 (186 reviews) | 9.8 (8 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 5.1 (18 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | Zoho FSM | 
|---|---|---|
| **Small-Business** | 65.4% | 60.0% | 
| **Mid-Market** | 32.7% | 20.0% | 
| **Enterprise** | 1.9% | 20.0% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.2%
- **Consumer Services:** 22.9%
- **Utilities:** 4.2%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Facilities Services:** 2.5%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.7%

#### Zoho FSM

- **Information Technology and Services:** 30.0%
- **Manufacturing:** 10.0%
- **Media Production:** 10.0%
- **Hospitality:** 10.0%
- **Facilities Services:** 10.0%
- **Education Management:** 10.0%
- **Airlines/Aviation:** 10.0%
- **Accounting:** 10.0%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (123 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Zoho FSM

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4858 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5329 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1568 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### Zoho FSM

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-zoho-fsm)