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Compare ServiceTitan and TrueContext 
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At a Glance
Market Segments
Small-Business (65.0% of reviews)
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
$25.00
ServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanTrueContext
Star Rating
(398)4.5 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TrueContext, formerly ProntoForms, excels in its Drag-and-drop Form Builder with a score of 8.5, making it easy for users to create custom forms without extensive technical knowledge. In contrast, ServiceTitan's form customization features are less intuitive, with a lower score of 7.0 for Templates.
- Reviewers mention that TrueContext's Quality of Support is notably high at 8.8, indicating that users feel well-supported when issues arise. On the other hand, ServiceTitan's support is rated lower at 7.7, suggesting that users may experience longer wait times or less effective assistance.
- G2 users highlight TrueContext's strong capabilities in Document Management with a score of 8.5, which allows for efficient handling of documents in the field. ServiceTitan, while offering solid features, scores lower in this area, indicating potential limitations in document handling.
- Users on G2 report that TrueContext's Offline Capability is a significant advantage, scoring 8.5, which is crucial for field workers who may not always have internet access. In contrast, ServiceTitan's offline features are less robust, which could hinder productivity in remote areas.
- Reviewers mention that ServiceTitan shines in Invoicing with a score of 8.6, making it easier for users to manage billing processes. TrueContext, while strong in other areas, scores lower at 7.6, indicating that users may find invoicing less streamlined.
- Users say that TrueContext's Data Capture capabilities are impressive, scoring 8.7, which allows for accurate and efficient data collection in the field. ServiceTitan, while effective, scores slightly lower at 8.1, suggesting that there may be room for improvement in this area.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availableTrueContext
Essentials
$25.00
For field teams looking to start their digitization journey
Gear up your organization for the potential of real-time field data
- Advanced data collection
- Straightforward business logic
- Professional documentation
Free Trial
ServiceTitan
No trial information availableTrueContext
No trial information availableRatings
Meets Requirements
8.8
281
8.8
331
Ease of Use
8.5
285
8.7
332
Ease of Setup
6.9
213
8.1
265
Ease of Admin
8.1
192
8.6
259
Quality of Support
7.8
276
8.8
307
Has the product been a good partner in doing business?
8.7
193
8.9
251
Product Direction (% positive)
9.1
276
9.2
335
Features by Category
Workflow & Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics & Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data & Integration
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
Not enough data
8.1
27
Not enough data
8.1
28
Not enough data
8.3
27
Forms
Not enough data
8.3
28
Not enough data
7.2
26
Not enough data
8.6
29
Automation
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.2
29
Not enough data
7.8
26
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development Tools
Not enough data
8.3
125
|
Verified
Not enough data
7.5
106
|
Verified
Not enough data
8.1
114
|
Verified
Field Tools
Not enough data
7.7
100
|
Verified
Not enough data
8.8
129
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
8.6
137
|
Verified
Not enough data
8.5
132
|
Verified
Not enough data
8.4
120
|
Verified
Back Office Tools
Not enough data
8.5
130
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
7.9
121
|
Verified
Planning
Not enough data
8.8
93
Not enough data
8.2
85
Not enough data
7.7
76
Not enough data
8.4
85
Execution
Not enough data
7.9
76
Not enough data
7.9
83
Not enough data
8.6
98
Not enough data
8.2
96
Not enough data
8.0
75
Analytics
Not enough data
8.2
81
Not enough data
7.8
71
Not enough data
7.8
72
Generative AI
7.9
82
6.0
54
6.8
78
5.7
54
Before the Job
7.4
182
7.3
92
8.9
200
8.1
105
8.4
195
8.3
102
8.4
190
7.3
87
On the Job
8.6
196
8.3
113
7.8
198
8.1
101
7.3
180
7.8
93
8.5
201
7.8
99
8.1
170
7.5
90
After the Job
8.4
200
8.7
121
8.3
198
8.2
109
8.7
198
7.4
87
7.9
181
7.6
88
Agentic AI - Field Service Management
4.6
16
5.0
7
4.7
16
5.2
7
4.8
16
5.0
7
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and TrueContext are categorized as Field Service Management
Unique Categories
ServiceTitan is categorized as Pest Control and HVAC
TrueContext is categorized as Connected Worker Platform, Mobile Forms Automation, Inspection Management, Digital Process Automation (DPA), and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TrueContext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Construction
17.7%
Oil & Energy
9.5%
Telecommunications
4.1%
Information Technology and Services
4.1%
Retail
3.1%
Other
61.4%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
Automated mobile workflows?
1 Comment
Official Response from TrueContext
An automated mobile workflow is more than just a digital form: it is an end-to-end solution that takes your data from the field, draws it into the back...Read more
Does ProntoForms work on both Android and iOS?
1 Comment
Official Response from TrueContext
The ProntoForms app is available on Android, iOS, and Windows devices, as well as on Windows 10 for PC. Read more
Does ProntoForms work offline?
1 Comment
Official Response from TrueContext
The ProntoForms app can be used to collect and access data offline; forms submitted while offline are sent when network connectivity is restored. Read more
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