Compare ServiceTitan and The Customer Factor 
Featured Products
At a Glance
Market Segments
Small-Business (65.5% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceTitan
Star Rating
(353)4.5 out of 5
Market Segments
Small-Business (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanThe Customer Factor
Star Rating
(10)4.6 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about The Customer FactorSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceTitan excels in providing comprehensive support for trade businesses, with features like scheduling, invoicing, and job management that are seamlessly integrated. Users appreciate how the platform connects all business workflows, making operations efficient and streamlined.
- Users say that The Customer Factor stands out for its intuitive interface and ease of implementation. Reviewers highlight its effective invoicing and credit card processing features, which simplify financial transactions and enhance user experience.
- According to verified reviews, ServiceTitan has a significantly higher overall satisfaction score, reflecting its robust capabilities and user-friendly design. Many users express that once set up, the software becomes an indispensable tool for managing field services.
- Reviewers mention that while The Customer Factor is easy to use, it may not offer the same depth of features as ServiceTitan. Users appreciate its simplicity but note that it might lack some advanced functionalities that larger businesses might require.
- Users highlight that ServiceTitan's support quality is a strong point, with many praising the responsive customer service that assists with various business needs. This level of support is often contrasted with The Customer Factor, where users feel the support is good but not as comprehensive.
- G2 reviewers indicate that while both products cater to small businesses, ServiceTitan's larger user base and more recent reviews suggest a more established presence in the market. This can provide potential buyers with greater confidence in choosing a solution that has been tested by a wider audience.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availableThe Customer Factor
No pricing availableFree Trial
ServiceTitan
No trial information availableThe Customer Factor
No trial information availableRatings
Meets Requirements
8.8
289
9.0
8
Ease of Use
8.4
294
7.9
8
Ease of Setup
6.8
221
8.3
5
Ease of Admin
8.0
197
9.0
5
Quality of Support
7.8
284
8.6
7
Has the product been a good partner in doing business?
8.7
198
8.7
5
Product Direction (% positive)
9.1
285
8.5
8
Features by Category
Generative AI
7.9
84
Not enough data
6.8
80
Not enough data
Before the Job
7.4
187
8.7
5
8.9
206
Not enough data
8.4
198
Not enough data
8.4
193
7.7
5
On the Job
8.6
199
Not enough data
7.8
202
Not enough data
7.3
182
Not enough data
8.5
205
9.0
5
8.1
174
Not enough data
After the Job
8.4
205
9.7
5
8.3
202
Not enough data
8.7
203
10.0
5
7.9
183
8.7
5
Agentic AI - Field Service Management
4.9
18
Not enough data
5.0
18
Not enough data
5.1
18
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and The Customer Factor are categorized as Field Service Management
Unique Categories
ServiceTitan is categorized as Pest Control and HVAC
The Customer Factor has no unique categories
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
The Customer Factor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
37.6%
Consumer Services
23.4%
Utilities
4.4%
Marketing and Advertising
3.8%
Accounting
3.8%
Other
26.9%
Facilities Services
30.0%
Outsourcing/Offshoring
10.0%
Mining & Metals
10.0%
Human Resources
10.0%
Government Administration
10.0%
Other
30.0%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
The Customer Factor has no discussions with answers
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