# ServiceTitan vs ServiceWorks Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in overall user satisfaction, boasting a significantly higher score compared to ServiceWorks. Users appreciate its comprehensive support for trade businesses, highlighting features like **scheduling** , **invoicing** , and **dispatching** that streamline operations.
- **Users say** that ServiceTitan's implementation process is notably efficient, with many praising its intuitive onboarding wizard that helps new users get up to speed quickly. In contrast, ServiceWorks, while functional, does not receive the same level of acclaim for ease of setup.
- **Reviewers mention** that ServiceTitan's robust feature set, including seamless payment processing and job management, makes it a powerful tool for field service operations. Users have noted that it integrates well with various business workflows, enhancing overall productivity.
- **According to verified reviews** , ServiceWorks shines in customer support, with users highlighting the exceptional service they receive, particularly from representatives like Pooja. However, this strength is somewhat overshadowed by ServiceTitan's broader feature set and higher overall satisfaction ratings.
- **Users report** that while ServiceWorks offers useful features like a scheduling calendar and employee time tracking, it falls short in comparison to ServiceTitan's advanced capabilities, such as detailed analytics and client notifications that keep users informed and engaged.
- **Reviewers note** that ServiceTitan's higher ratings in areas like **dispatch** and **employee communication** reflect its effectiveness in managing field operations, whereas ServiceWorks, despite having some solid features, struggles to match the same level of user satisfaction and operational efficiency.



| | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.5 out of 5 | 
| **Total Reviews** | 368 | 22 | 
| **Largest Market Segment** | Small-Business (65.5% of reviews) | Small-Business (100.0% of reviews) | 
| **Entry Level Price** | No pricing available | $49.00 | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

### ServiceWorks

**Not enough data**

---
## Ratings Comparison
| Rating | ServiceTitan | ServiceWorks | 
|---|---|---|
  | **Meets Requirements** | 8.7 (301 reviews) | 7.0 (18 reviews) | 
  | **Ease of Use** | 8.4 (306 reviews) | 6.9 (18 reviews) | 
  | **Ease of Setup** | 6.8 (233 reviews) | 6.5 (12 reviews) | 
  | **Ease of Admin** | 8.0 (200 reviews) | 7.4 (12 reviews) | 
  | **Quality of Support** | 7.8 (296 reviews) | 8.8 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (201 reviews) | 8.0 (11 reviews) | 
  | **Product Direction (% positive)** | 9.1 (295 reviews) | 8.8 (19 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceWorks

#### Entry-Level Pricing

Plan: Starter

Price: $49.00

Description: Simple and fast comprehensive tool for Small Business. This package is for up to 2 users.

Key Features:
- Unlimited Users
- Scheduling, Job & Estimation
- Time sheet management

[Browse all 3 editions](https://www.g2.com/products/serviceworks/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 229 |
| **ServiceWorks** | 6.5/10 | 18 |

#### Generative AI

| Feature | ServiceTitan | ServiceWorks | 
|---|---|---|
| **AI Text Summarization** | 7.9 (84 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.8 (80 reviews) | Not enough data | 

#### Before the Job

| Feature | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Calendar** | 7.4 (189 reviews) | 7.5 (16 reviews) | 
| **Dispatch** | 8.9 (216 reviews) | 7.6 (15 reviews) | 
| **Roles** | 8.4 (200 reviews) | 7.0 (15 reviews) | 
| **Booking** | 8.4 (194 reviews) | 7.4 (16 reviews) | 

#### On the Job

| Feature | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Location** | 8.6 (200 reviews) | 6.7 (15 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 6.2 (14 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 5.3 (12 reviews) | 
| **Client Notifications** | 8.5 (206 reviews) | 6.0 (13 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 5.6 (12 reviews) | 

#### After the Job

| Feature | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Reports** | 8.4 (211 reviews) | 5.8 (14 reviews) | 
| **Analytics** | 8.3 (204 reviews) | 6.0 (12 reviews) | 
| **Invoicing** | 8.7 (208 reviews) | 7.1 (15 reviews) | 
| **CRM Integrations** | 7.9 (185 reviews) | 6.0 (8 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 5.1 (18 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | ServiceWorks | 
|---|---|---|
| **Small-Business** | 65.5% | 100.0% | 
| **Mid-Market** | 32.5% | 0% | 
| **Enterprise** | 2.0% | 0% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.3%
- **Consumer Services:** 23.1%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.3%

#### ServiceWorks

- **Consumer Services:** 59.1%
- **Retail:** 13.6%
- **Hospitality:** 9.1%
- **Telecommunications:** 4.5%
- **Facilities Services:** 4.5%
- **Consumer Goods:** 4.5%
- **Construction:** 4.5%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)

### Alternatives to ServiceWorks

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5173 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4776 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1541 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### ServiceWorks

- Title: [When will we start hearing the truth about when things will be fixed?](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Jeremy 
It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you..."
- Title: [Can I cancel my plan?](https://www.g2.com/discussions/can-i-cancel-my-plan) — 2 comments, 1 upvote
  > **Top comment:** "Yes if you are subscribed to monthly plan, you can cancel anytime. That means you are contracted only for a month."
- Title: [How does the billing cycle work?](https://www.g2.com/discussions/how-does-the-billing-cycle-work) — 2 comments, 1 upvote
  > **Top comment:** "We have our billing cycle first of every month for monthly subscription. For Annual subscription it is billed annually on the same date of the year."
- Title: [Have you worked out the multi state  tax rate issues yet?](https://www.g2.com/discussions/16247-have-you-worked-out-the-multi-state-tax-rate-issues-yet) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We do have automated tax selection by your service and billing zip code of your customers. For service zip code service tax corresponding to that city/state..."
- Title: [Can I upgrade my plan?](https://www.g2.com/discussions/can-i-upgrade-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes you can upgrade your plan. If you are Monthly Subscriber you can upgrade to any monthly or Annual Plan. But if you are Annual subscriber then you can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-serviceworks)