# ServiceNow Software Asset Management vs USU Comparison

| | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 59 | 43 | 
| **Largest Market Segment** | Enterprise (71.7% of reviews) | Enterprise (57.1% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial 100 seats | 

---
## Top Pros & Cons

### ServiceNow Software Asset Management

Pros:
- Ease of Use (4 reviews)
- Interface Usability (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### USU

Pros:
- Product Quality (5 reviews)
- Data Management (4 reviews)

Cons:
- Complex Configuration (2 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Software Asset Management | USU | 
|---|---|---|
  | **Meets Requirements** | 8.8 (36 reviews) | 8.6 (38 reviews) | 
  | **Ease of Use** | 8.8 (36 reviews) | 8.3 (40 reviews) | 
  | **Ease of Setup** | 8.2 (18 reviews) | 8.1 (32 reviews) | 
  | **Ease of Admin** | 8.3 (15 reviews) | 7.9 (19 reviews) | 
  | **Quality of Support** | 8.5 (34 reviews) | 9.0 (35 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (15 reviews) | 8.9 (19 reviews) | 
  | **Product Direction (% positive)** | 9.7 (35 reviews) | 9.4 (36 reviews) | 

---
## Pricing

### ServiceNow Software Asset Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### USU

#### Entry-Level Pricing

Plan: Customer Service Knowledge Management

Price: Free Trial 100 seats

Key Features:
- ROI Snapshot

[Browse all 3 editions](https://www.g2.com/products/usu/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | N/A | N/A |
| **USU** | 8.8/10 | 11 |

#### Asset Inventory

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.3 (9 reviews) | 
| **Software Asset Inventory** | Not enough data | 9.3 (9 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 9.3 (9 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.9 (9 reviews) | 
| **Asset Discovery** | Not enough data | 8.7 (9 reviews) | 

#### Generative AI

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | 
| **AI Text Generation** | Not enough data | 7.9 (8 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.7 (9 reviews) | 
| **Asset Policy Management** | Not enough data | 8.9 (9 reviews) | 
| **Risk Management** | Not enough data | 9.1 (9 reviews) | 
| **Integrations** | Not enough data | 8.9 (9 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | 8.2/10 | 29 |
| **USU** | 8.7/10 | 31 |

#### Functionality

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Software inventory and lifecycle management** | 8.8 (21 reviews) | 8.6 (27 reviews) | 
| **License entitlement and usage management** | 8.1 (21 reviews) | 9.0 (26 reviews) | 
| **Vendor management and compliance** | 8.1 (19 reviews) | 8.9 (25 reviews) | 
| **Automated end user license provisioning** | 7.8 (19 reviews) | 8.3 (22 reviews) | 
| **Approved app catalogue** | 8.3 (19 reviews) | 9.0 (21 reviews) | 
| **Customized alerts** | 8.3 (19 reviews) | 8.4 (24 reviews) | 

#### Agentic AI - Software Asset Management Tools

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Risk assessment

| Feature | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Shadow IT detection** | 7.5 (17 reviews) | 8.6 (23 reviews) | 
| **Software vulnerability assessment** | 8.1 (18 reviews) | 9.0 (21 reviews) | 
| **Redundant software functionality identification** | 8.8 (20 reviews) | 8.8 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


**Unique to USU (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Software Asset Management | USU | 
|---|---|---|
| **Small-Business** | 2.2% | 28.6% | 
| **Mid-Market** | 26.1% | 14.3% | 
| **Enterprise** | 71.7% | 57.1% | 

### By Industry

#### ServiceNow Software Asset Management

- **Information Technology and Services:** 30.4%
- **Computer Software:** 19.6%
- **Hospital & Health Care:** 8.7%
- **Consumer Electronics:** 6.5%
- **Computer & Network Security:** 6.5%
- **Oil & Energy:** 4.3%
- **Medical Devices:** 4.3%
- **Investment Management:** 2.2%
- **Investment Banking:** 2.2%
- **Insurance:** 2.2%
- **Other:** 13.0%

#### USU

- **Consumer Services:** 28.6%
- **Automotive:** 11.9%
- **Computer Software:** 11.9%
- **Insurance:** 7.1%
- **Information Technology and Services:** 7.1%
- **Architecture & Planning:** 2.4%
- **Consumer Goods:** 2.4%
- **E-Learning:** 2.4%
- **Financial Services:** 2.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to ServiceNow Software Asset Management

- [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) — 4.1/5 stars (74 reviews)
- [Snow Commander](https://www.g2.com/products/snow-commander/reviews) — 4.2/5 stars (22 reviews)
- [Oomnitza](https://www.g2.com/products/oomnitza/reviews) — 4.6/5 stars (141 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Torii](https://www.g2.com/products/torii/reviews) — 4.5/5 stars (313 reviews)
- [Zluri](https://www.g2.com/products/zluri/reviews) — 4.6/5 stars (177 reviews)
- [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) — 4.8/5 stars (102 reviews)
- [CloudEagle](https://www.g2.com/products/cloudeagle/reviews) — 4.7/5 stars (106 reviews)
- [AssetSonar](https://www.g2.com/products/ezo-assetsonar/reviews) — 4.5/5 stars (75 reviews)
- [Productiv](https://www.g2.com/products/productiv/reviews) — 4.6/5 stars (75 reviews)

### Alternatives to USU

- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (483 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4450 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4032 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (706 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (357 reviews)

---
## Top Discussions

### ServiceNow Software Asset Management

No discussions available for this product.

### USU

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-software-asset-management-vs-usu)