# ServiceNow Software Asset Management vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user-friendliness, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design, making it accessible for all team members, which is a significant advantage for organizations looking for a simple solution.
- **Users say** that ServiceNow Software Asset Management offers a robust set of features, particularly for **incident tracking** and **integration capabilities**. Reviewers highlight its ease of use and configuration options, making it a strong contender for teams that require a comprehensive ticketing tool.
- **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **responsive customer support**. Users have noted that the onboarding process is efficient, allowing teams to get up and running swiftly, which is crucial for businesses needing immediate solutions.
- **Reviewers mention** that while ServiceNow Software Asset Management is feature-rich, some users find it less intuitive compared to SolarWinds. This can lead to a steeper learning curve for new users, which may be a consideration for teams prioritizing ease of use.
- **Users highlight** that SolarWinds Service Desk's pricing is competitive, making it an attractive option for mid-market companies. The affordability combined with its strong feature set positions it well for organizations looking to maximize their budget without sacrificing quality.
- **G2 reviewers indicate** that ServiceNow Software Asset Management has a strong market presence, particularly in the enterprise segment. This can be beneficial for larger organizations that require a scalable solution, although it may not cater as effectively to the needs of mid-market businesses compared to SolarWinds.



| | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 59 | 786 | 
| **Largest Market Segment** | Enterprise (71.7% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### ServiceNow Software Asset Management

Pros:
- Ease of Use (4 reviews)
- Interface Usability (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (36 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 8.8 (36 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 8.2 (18 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 8.3 (15 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 8.5 (34 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (15 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (35 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### ServiceNow Software Asset Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | 8.2/10 | 29 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | 8.8 (21 reviews) | Not enough data | 
| **License entitlement and usage management** | 8.1 (21 reviews) | Not enough data | 
| **Vendor management and compliance** | 8.1 (19 reviews) | Not enough data | 
| **Automated end user license provisioning** | 7.8 (19 reviews) | Not enough data | 
| **Approved app catalogue** | 8.3 (19 reviews) | Not enough data | 
| **Customized alerts** | 8.3 (19 reviews) | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | 7.5 (17 reviews) | Feature Not Available | 
| **Software vulnerability assessment** | 8.1 (18 reviews) | Feature Not Available | 
| **Redundant software functionality identification** | 8.8 (20 reviews) | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Software Asset Management** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Software Asset Management | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 2.2% | 8.0% | 
| **Mid-Market** | 26.1% | 68.2% | 
| **Enterprise** | 71.7% | 23.7% | 

### By Industry

#### ServiceNow Software Asset Management

- **Information Technology and Services:** 30.4%
- **Computer Software:** 19.6%
- **Hospital & Health Care:** 8.7%
- **Consumer Electronics:** 6.5%
- **Computer & Network Security:** 6.5%
- **Oil & Energy:** 4.3%
- **Medical Devices:** 4.3%
- **Investment Management:** 2.2%
- **Investment Banking:** 2.2%
- **Insurance:** 2.2%
- **Other:** 13.0%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to ServiceNow Software Asset Management

- [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) — 4.1/5 stars (76 reviews)
- [Snow Commander](https://www.g2.com/products/snow-commander/reviews) — 4.2/5 stars (22 reviews)
- [Oomnitza](https://www.g2.com/products/oomnitza/reviews) — 4.6/5 stars (142 reviews)
- [USU Software Asset Management](https://www.g2.com/products/usu-software-asset-management/reviews) — 4.5/5 stars (43 reviews)
- [Torii](https://www.g2.com/products/torii/reviews) — 4.5/5 stars (324 reviews)
- [Zluri](https://www.g2.com/products/zluri/reviews) — 4.6/5 stars (177 reviews)
- [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) — 4.8/5 stars (110 reviews)
- [CloudEagle](https://www.g2.com/products/cloudeagle/reviews) — 4.7/5 stars (106 reviews)
- [AssetSonar](https://www.g2.com/products/ezo-assetsonar/reviews) — 4.5/5 stars (76 reviews)
- [Productiv](https://www.g2.com/products/productiv/reviews) — 4.6/5 stars (75 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1917 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4972 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### ServiceNow Software Asset Management

No discussions available for this product.

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-software-asset-management-vs-solarwinds-service-desk)