# ServiceNow Security Operations vs Wazuh Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Security Operations excels in streamlining security workflows, making incident response feel less chaotic. Users appreciate its ability to integrate with various tools, allowing for a more cohesive security management experience.
- **Users say** Wazuh shines in its log integration and dashboard capabilities, which many find genuinely helpful. The tool's open-source nature and strong integration setup for connecting devices are frequently highlighted as significant advantages.
- **According to verified reviews** , ServiceNow Security Operations has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform compared to Wazuh. This is reflected in its ability to fully audit the security incidents' lifecycle.
- **Reviewers mention** that while Wazuh is a solid choice for small businesses, it may not meet the complex needs of larger enterprises as effectively as ServiceNow Security Operations, which is tailored for enterprise-level security operations.
- **Users highlight** that ServiceNow Security Operations provides robust incident case management features, which are crucial for organizations looking to enhance their incident response capabilities. In contrast, Wazuh's incident management features are seen as less comprehensive.
- **G2 reviewers note** that while both products offer good support, ServiceNow Security Operations receives slightly higher marks for quality of support, which can be a deciding factor for organizations that prioritize responsive customer service.



| | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 72 | 69 | 
| **Largest Market Segment** | Enterprise (57.4% of reviews) | Small-Business (49.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceNow Security Operations

Pros:
- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)

Cons:
- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)

### Wazuh

Pros:
- Ease of Use (3 reviews)
- Affordable (2 reviews)

Cons:
- Complex Interface (2 reviews)
- Not User-Friendly (2 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Security Operations | Wazuh | 
|---|---|---|
  | **Meets Requirements** | 8.9 (26 reviews) | 8.7 (52 reviews) | 
  | **Ease of Use** | 8.3 (50 reviews) | 8.6 (52 reviews) | 
  | **Ease of Setup** | 7.9 (38 reviews) | 8.0 (33 reviews) | 
  | **Ease of Admin** | 8.3 (11 reviews) | 8.6 (28 reviews) | 
  | **Quality of Support** | 8.5 (28 reviews) | 8.3 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (10 reviews) | 8.5 (23 reviews) | 
  | **Product Direction (% positive)** | 9.1 (27 reviews) | 9.0 (48 reviews) | 

---
## Pricing

### ServiceNow Security Operations

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Wazuh

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Risk-Based Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.1/10 | 9 |
| **Wazuh** | N/A | N/A |

#### Risk Analysis

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Risk Scoring** | 9.2 (6 reviews) | Not enough data | 
| **Reporting** | 8.9 (6 reviews) | Not enough data | 
| **Risk-Prioritization** | 9.5 (7 reviews) | Not enough data | 

#### Vulnerability Assesment

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Vulnerability Scanning** | 9.4 (9 reviews) | Not enough data | 
| **Vulnerability Intelligence** | 9.5 (7 reviews) | Not enough data | 
| **Contextual Data** | 9.0 (7 reviews) | Not enough data | 
| **Dashboards** | 9.7 (6 reviews) | Not enough data | 

#### Automation

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Automated Remediation** | 9.0 (7 reviews) | Not enough data | 
| **Workflow Automation** | 8.6 (6 reviews) | Not enough data | 
| **Security Testing** | 8.9 (6 reviews) | Not enough data | 
| **Test Automation** | 8.9 (6 reviews) | Not enough data | 

### Endpoint Detection & Response (EDR)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | N/A | N/A |
| **Wazuh** | N/A | N/A |

#### Services - Endpoint Detection & Response (EDR) 

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Managed Services** | Not enough data | Not enough data | 

### Threat Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | N/A | N/A |
| **Wazuh** | N/A | N/A |

#### Orchestration

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Asset Management** | Not enough data | Not enough data | 
| **Security Workflow Automation** | Not enough data | Not enough data | 
| **Deployment** | Not enough data | Not enough data | 
| **Sandboxing** | Not enough data | Not enough data | 

#### Information

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Proactive Alerts** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 
| **Intelligence Reports** | Not enough data | Not enough data | 

#### Personalization

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Dynamic/Code Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generate Attack Scenarios** | Not enough data | Not enough data | 
| **Generate Threat Detection Rules** | Not enough data | Not enough data | 
| **Generate Threat Summaries** | Not enough data | Not enough data | 

#### Agentic AI - Threat Intelligence

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.0/10 | 14 |
| **Wazuh** | 8.0/10 | 31 |

#### Response

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Resolution Automation** | 9.0 (7 reviews) | 7.9 (25 reviews) | 
| **Resolution Guidance** | 8.8 (7 reviews) | 7.9 (23 reviews) | 
| **System Isolation** | 8.8 (7 reviews) | 7.9 (23 reviews) | 
| **Threat Intelligence** | 9.0 (8 reviews) | 8.5 (27 reviews) | 
| **Incident Investigation** | Not enough data | Not enough data | 

#### Records

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Incident Logs** | 9.1 (9 reviews) | 9.1 (28 reviews) | 
| **Incident Reports** | 8.9 (9 reviews) | 8.3 (27 reviews) | 

#### Management

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Incident Alerts** | 9.2 (8 reviews) | 8.8 (27 reviews) | 
| **Incident Case Management** | 9.1 (9 reviews) | 7.7 (22 reviews) | 
| **Workflow Management** | 9.3 (10 reviews) | 8.0 (22 reviews) | 

#### Generative AI

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | N/A | N/A |
| **Wazuh** | N/A | N/A |

#### System Control

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.3/10 | 28 |
| **Wazuh** | N/A | N/A |

#### Automation

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Workflow Mapping** | 9.8 (7 reviews) | Not enough data | 
| **Workflow Automation** | 9.5 (17 reviews) | Not enough data | 
| **Automated Remediation** | 8.8 (13 reviews) | Not enough data | 
| **Log Monitoring** | 9.5 (7 reviews) | Not enough data | 

#### Orchestration

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Security Orchestration** | 8.6 (22 reviews) | Not enough data | 
| **Data Collection** | 9.1 (11 reviews) | Not enough data | 
| **Threat Intelligence** | 9.5 (7 reviews) | Not enough data | 
| **Data Visualization** | 9.3 (12 reviews) | Not enough data | 

#### Response

| Feature | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Alerting** | 9.8 (8 reviews) | Not enough data | 
| **Performance Baselin** | 9.3 (7 reviews) | Not enough data | 
| **High Availability/Disaster Recovery** | 9.4 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Response Software](https://www.g2.com/categories/incident-response)

**Unique to ServiceNow Security Operations (3):** [Risk-Based Vulnerability Management Software](https://www.g2.com/categories/risk-based-vulnerability-management), [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)

**Unique to Wazuh (1):** [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Security Operations | Wazuh | 
|---|---|---|
| **Small-Business** | 21.3% | 49.3% | 
| **Mid-Market** | 21.3% | 37.3% | 
| **Enterprise** | 57.4% | 13.4% | 

### By Industry

#### ServiceNow Security Operations

- **Information Technology and Services:** 20.8%
- **Computer & Network Security:** 18.8%
- **Computer Software:** 8.3%
- **Financial Services:** 8.3%
- **Hospital & Health Care:** 8.3%
- **Insurance:** 6.3%
- **Accounting:** 4.2%
- **Broadcast Media:** 2.1%
- **Construction:** 2.1%
- **Dairy:** 2.1%
- **Other:** 18.8%

#### Wazuh

- **Information Technology and Services:** 35.8%
- **Computer & Network Security:** 23.9%
- **Computer Software:** 10.4%
- **Security and Investigations:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Financial Services:** 3.0%
- **Apparel & Fashion:** 3.0%
- **Accounting:** 3.0%
- **Utilities:** 1.5%
- **Military:** 1.5%
- **Other:** 9.0%

---
## Alternatives

### Alternatives to ServiceNow Security Operations

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (571 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (616 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (290 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)

### Alternatives to Wazuh

- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) — 4.7/5 stars (202 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [CrowdSec](https://www.g2.com/products/crowdsec/reviews) — 4.7/5 stars (88 reviews)
- [Carbon Black EDR](https://www.g2.com/products/carbon-black-edr/reviews) — 4.4/5 stars (86 reviews)
- [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) — 4.8/5 stars (890 reviews)
- [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews) — 4.6/5 stars (57 reviews)
- [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) — 4.4/5 stars (312 reviews)
- [Cynet](https://www.g2.com/products/cynet/reviews) — 4.7/5 stars (257 reviews)
- [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) — 4.7/5 stars (834 reviews)

---
## Top Discussions

### ServiceNow Security Operations

No discussions available for this product.

### Wazuh

- Title: [What is Wazuh - The Open Source Security Platform used for?](https://www.g2.com/discussions/what-is-wazuh-the-open-source-security-platform-used-for) — 1 comment
  > **Top comment:** "We use wazuh in Amazon AWS to monitor virtual machines and cloud instances.
Apart from it it can be used for endpoint security, we just need to install an..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-security-operations-vs-wazuh)