# ServiceNow Security Operations vs Wazuh Comparison - What are their main differences?

At a Glance

Star Rating

**ServiceNow Security Operations** [

4.3/5(86)

](https://www.g2.com/products/servicenow-security-operations/reviews#reviews)

**Wazuh** [

4.5/5(71)

](https://www.g2.com/products/wazuh/reviews#reviews)

Market Segments

**ServiceNow Security Operations**
Enterprise (62.2% of reviews)

**Wazuh**
Small-Business (49.3% of reviews)

Pros & Cons

**ServiceNow Security Operations**
[
Integration Capabilities (11)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498804&qs=pros-and-cons#reviews)[
Integration Support (10)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498970&qs=pros-and-cons#reviews)[
Difficult Setup (4)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100516&qs=pros-and-cons#reviews)[
Integration Issues (4)
](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100636&qs=pros-and-cons#reviews)

**Wazuh**
[
Ease of Use (3)
](https://www.g2.com/products/wazuh/reviews?filters%5Bsentiment_snippet%5D=1744703&qs=pros-and-cons#reviews)[
Affordable (2)
](https://www.g2.com/products/wazuh/reviews?filters%5Bsentiment_snippet%5D=2465711&qs=pros-and-cons#reviews)[
Complex Interface (2)
](https://www.g2.com/products/wazuh/reviews?filters%5Bsentiment_snippet%5D=2465637&qs=pros-and-cons#reviews)[
Not User-Friendly (2)
](https://www.g2.com/products/wazuh/reviews?filters%5Bsentiment_snippet%5D=1742769&qs=pros-and-cons#reviews)

Entry-Level Pricing

**ServiceNow Security Operations**
No pricing available

**Wazuh**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that ServiceNow Security Operations excels in streamlining security workflows, making incident response feel less chaotic. Users appreciate its ability to integrate with various tools, allowing for a more cohesive security management experience.
- **Users say** Wazuh shines in its log integration and dashboard capabilities, which many find genuinely helpful. The tool's open-source nature and strong integration setup for connecting devices are frequently highlighted as significant advantages.
- **According to verified reviews** , ServiceNow Security Operations has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform compared to Wazuh. This is reflected in its ability to fully audit the security incidents' lifecycle.
- **Reviewers mention** that while Wazuh is a solid choice for small businesses, it may not meet the complex needs of larger enterprises as effectively as ServiceNow Security Operations, which is tailored for enterprise-level security operations.
- **Users highlight** that ServiceNow Security Operations provides robust incident case management features, which are crucial for organizations looking to enhance their incident response capabilities. In contrast, Wazuh's incident management features are seen as less comprehensive.
- **G2 reviewers note** that while both products offer good support, ServiceNow Security Operations receives slightly higher marks for quality of support, which can be a deciding factor for organizations that prioritize responsive customer service.

Pricing

Entry-Level Pricing

**ServiceNow Security Operations**

ServiceNow Security Operations
No pricing available

**Wazuh**

Wazuh
No pricing available

Free Trial

**ServiceNow Security Operations**

ServiceNow Security Operations

Free Trial is available

**Wazuh**

Wazuh
No trial information available

Ratings

Meets Requirements

8.7

37

8.7

53

Ease of Use

8.2

61

8.6

54

Ease of Setup

7.8

49

8.0

35

Ease of Admin

8.3

13

8.6

28

Quality of Support

8.5

39

8.3

51

Has the product been a good partner in doing business?

8.8

12

8.5

23

Product Direction (% positive)

9.4

38

9.1

50

Features by Category

Incident Response[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

9.0

13

8.1

32

Response

Resolution Automation

8.8(won by 0.8)

7

8.0

26

Resolution Guidance

9.0(won by 1.0)

8

8.0

24

System Isolation

8.3(won by 0.3)

8

8.0

24

Threat Intelligence

8.9(won by 0.3)

9

8.6

29

Incident Investigation

Not enough data

Not enough data

Records

Incident Logs

9.2(won by 0.1)

10

9.1

30

Incident Reports

8.8(won by 0.5)

10

8.3

29

Management

Incident Alerts

9.2(won by 0.3)

8

8.9

29

Incident Case Management

9.1(won by 1.3)

9

7.8

23

Workflow Management

9.3(won by 1.2)

10

8.1

23

Generative AI

AI Text Generation

Not enough data

7.3(won by default)

11

AI Text Summarization

Not enough data

7.0(won by default)

11

Generative AI

Not enough data

Not enough data

Additional Functionality

SSL Security

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

API

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Endpoint Protection

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Application Security

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Financial Data Protection

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Virus Definition Update

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

VPN

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Risk-Based Vulnerability Management[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

9.1

9

Not enough data

Risk Analysis

Risk Scoring

9.2(won by default)

6

Not enough data

Reporting

8.9(won by default)

6

Not enough data

Risk-Prioritization

9.5(won by default)

7

Not enough data

Vulnerability Assesment

Vulnerability Scanning

9.4(won by default)

9

Not enough data

Vulnerability Intelligence

9.5(won by default)

7

Not enough data

Contextual Data

9.0(won by default)

7

Not enough data

Dashboards

9.7(won by default)

6

Not enough data

Automation

Automated Remediation

9.0(won by default)

7

Not enough data

Workflow Automation

8.6(won by default)

6

Not enough data

Security Testing

8.9(won by default)

6

Not enough data

Test Automation

8.9(won by default)

6

Not enough data

Security Orchestration, Automation, and Response (SOAR)[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

9.3

39

Not enough data

Automation

Workflow Mapping

9.8(won by default)

7

Not enough data

Workflow Automation

9.5(won by default)

21

Not enough data

Automated Remediation

8.9(won by default)

15

Not enough data

Log Monitoring

9.5(won by default)

7

Not enough data

Orchestration

Security Orchestration

8.6(won by default)

28

Not enough data

Data Collection

9.4(won by default)

16

Not enough data

Threat Intelligence

9.6(won by default)

8

Not enough data

Data Visualization

9.3(won by default)

15

Not enough data

Response

Alerting

9.1(won by default)

15

Not enough data

Performance Baselin

9.4(won by default)

8

Not enough data

High Availability/Disaster Recovery

9.4(won by default)

6

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Endpoint Detection & Response (EDR)[Hide 13 FeaturesShow 13 Features](javascript:void(0);)

Not enough data

Not enough data

Services - Endpoint Detection & Response (EDR) 

Managed Services

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Event Analysis

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Continuous Monitoring

Not enough data

Not enough data

Root Cause Analysis

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Anomaly/Malware Detection

Not enough data

Not enough data

Threat Intelligence[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Orchestration

Asset Management

Not enough data

Not enough data

Security Workflow Automation

Not enough data

Not enough data

Deployment

Not enough data

Not enough data

Sandboxing

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Information

Proactive Alerts

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Intelligence Reports

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Personalization

Endpoint Intelligence

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Dynamic/Code Analysis

Not enough data

Not enough data

Event Analysis

Not enough data

Not enough data

Web-Application Security

Not enough data

Not enough data

Application Security

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generate Attack Scenarios

Not enough data

Not enough data

Generate Threat Detection Rules

Not enough data

Not enough data

Generate Threat Summaries

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Threat Intelligence

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Profiling

Not enough data

Not enough data

Cloud Backup

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Network Scanning

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Network Provisioning

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

IT Reporting

Not enough data

Not enough data

Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Certificate Assessment

Not enough data

Not enough data

API

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Automated Containment

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Penetration Testing

Not enough data

Not enough data

Runtime Container Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Vulnerability Management

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Vulnerability Assessment

Not enough data

Not enough data

Asset Tagging

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Vulnerability/Threat Prioritization

Not enough data

Not enough data

Vulnerability Protection

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

SQL Injections

Not enough data

Not enough data

Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

System Control

Device Control

Not enough data

Not enough data

Web Control

Not enough data

Not enough data

Application Control

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

System Isolation

Not enough data

Not enough data

Vulnerability Prevention

Endpoint Intelligence

Not enough data

Not enough data

Firewall

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Security Management

Incident Reports

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Compliance 

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![ServiceNow Security Operations](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-security-operations.svg "ServiceNow Security Operations")](https://www.g2.com/products/servicenow-security-operations/reviews)

ServiceNow Security Operations

Small-Business(50 or fewer emp.)

17.6%

Mid-Market(51-1000 emp.)

20.3%

Enterprise(\> 1000 emp.)

62.2%

[![Wazuh](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d31602793a3055a5482a48147140ea9/wazuh.png "Wazuh")](https://www.g2.com/products/wazuh/reviews)

Wazuh

Small-Business(50 or fewer emp.)

49.3%

Mid-Market(51-1000 emp.)

37.7%

Enterprise(\> 1000 emp.)

13.0%

Small-Business

(50 or fewer emp.)

17.6%

49.3%

Mid-Market

(51-1000 emp.)

20.3%

37.7%

Enterprise

(\> 1000 emp.)

62.2%

13.0%

Reviewers' Industry

[![ServiceNow Security Operations](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-security-operations.svg "ServiceNow Security Operations")](https://www.g2.com/products/servicenow-security-operations/reviews)
ServiceNow Security Operations

Information Technology and Services

23.7%

Computer & Network Security

15.3%

Computer Software

6.8%

Financial Services

6.8%

Hospital & Health Care

6.8%

Other

40.7%

[![Wazuh](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d31602793a3055a5482a48147140ea9/wazuh.png "Wazuh")](https://www.g2.com/products/wazuh/reviews)
Wazuh

Information Technology and Services

37.7%

Computer & Network Security

23.2%

Computer Software

10.1%

Security and Investigations

4.3%

Hospital & Health Care

4.3%

Other

20.3%

Alternatives

**ServiceNow Security Operations Alternatives**

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[
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](/products/knowbe4-phisher-phisher-plus/reviews)

**Wazuh Alternatives**

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[
CrowdSec
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