# ServiceNow Security Operations vs Splunk SOAR (Security Orchestration, Automation and Response) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Security Operations excels in streamlining security workflows, making them feel less chaotic and more organized. Users appreciate its ability to integrate with various tools, allowing for a more cohesive incident response process.
- **Users say** that Splunk SOAR is packed with features that enhance daily operations, particularly in automating repetitive security tasks. Reviewers highlight the platform's flexibility in orchestrating workflows and its smooth integration with existing security tools, making it a valuable asset for teams.
- **According to verified reviews** , ServiceNow Security Operations has a higher overall satisfaction score, indicating that users find it more effective in meeting their security needs. The platform's capability to audit the security incident lifecycle is particularly praised, providing users with comprehensive oversight.
- **Reviewers mention** that while both platforms have similar star ratings, ServiceNow Security Operations benefits from a significantly higher number of recent reviews, suggesting a more current and reliable user experience compared to Splunk SOAR, which has not received recent feedback.
- **Users highlight** that ServiceNow Security Operations offers a more intuitive setup process, which can be crucial for teams looking to implement security solutions quickly. In contrast, some Splunk SOAR users note that it may take time to fully adapt to the platform's extensive features.
- **G2 reviewers indicate** that while both products provide strong support, ServiceNow Security Operations is often seen as a better partner in business, with users appreciating its proactive approach to customer service and ongoing product development, compared to Splunk SOAR's slightly lower ratings in this area.



| | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 74 | 40 | 
| **Largest Market Segment** | Enterprise (57.4% of reviews) | Mid-Market (41.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceNow Security Operations

Pros:
- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)

Cons:
- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)

### Splunk SOAR (Security Orchestration, Automation and Response)

Pros:
- Automation (16 reviews)
- Security (13 reviews)

Cons:
- Expensive (16 reviews)
- Learning Curve (7 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (26 reviews) | 8.7 (36 reviews) | 
  | **Ease of Use** | 8.3 (50 reviews) | 8.2 (36 reviews) | 
  | **Ease of Setup** | 7.9 (38 reviews) | 7.9 (17 reviews) | 
  | **Ease of Admin** | 8.3 (11 reviews) | 8.1 (13 reviews) | 
  | **Quality of Support** | 8.5 (28 reviews) | 8.8 (35 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (10 reviews) | 8.3 (13 reviews) | 
  | **Product Direction (% positive)** | 9.1 (27 reviews) | 8.7 (37 reviews) | 

---
## Pricing

### ServiceNow Security Operations

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Splunk SOAR (Security Orchestration, Automation and Response)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Risk-Based Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.1/10 | 9 |
| **Splunk SOAR (Security Orchestration, Automation and Response)** | N/A | N/A |

#### Risk Analysis

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Risk Scoring** | 9.2 (6 reviews) | Not enough data | 
| **Reporting** | 8.9 (6 reviews) | Not enough data | 
| **Risk-Prioritization** | 9.5 (7 reviews) | Not enough data | 

#### Vulnerability Assesment

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Vulnerability Scanning** | 9.4 (9 reviews) | Not enough data | 
| **Vulnerability Intelligence** | 9.5 (7 reviews) | Not enough data | 
| **Contextual Data** | 9.0 (7 reviews) | Not enough data | 
| **Dashboards** | 9.7 (6 reviews) | Not enough data | 

#### Automation

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Automated Remediation** | 9.0 (7 reviews) | Not enough data | 
| **Workflow Automation** | 8.6 (6 reviews) | Not enough data | 
| **Security Testing** | 8.9 (6 reviews) | Not enough data | 
| **Test Automation** | 8.9 (6 reviews) | Not enough data | 

### AI SOC Agents

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | N/A | N/A |
| **Splunk SOAR (Security Orchestration, Automation and Response)** | N/A | N/A |

#### Threat Detection & Triage - AI SOC Agents

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Anomaly Detection & Correlation** | Not enough data | Not enough data | 
| **False‑Positive Suppression** | Not enough data | Not enough data | 
| **AI‑Driven Alert Triage** | Not enough data | Not enough data | 

#### Investigation & Enrichment - AI SOC Agents

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Autonomous Case Investigation** | Not enough data | Not enough data | 
| **Contextual Enrichment from Multiple Sources** | Not enough data | Not enough data | 
| **Attack Path Mapping** | Not enough data | Not enough data | 

#### Response & Remediation - AI SOC Agents

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Mean Time Reduction Metrics** | Not enough data | Not enough data | 
| **Playbook‑Free Dynamic Workflows** | Not enough data | Not enough data | 
| **Automated Response Execution** | Not enough data | Not enough data | 

#### InfoSec Experience & Governance - AI SOC Agents

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Conversational Analyst Interface** | Not enough data | Not enough data | 
| **Manual Feedback Learning Loop** | Not enough data | Not enough data | 
| **Explainability & Audit Trail** | Not enough data | Not enough data | 

### Threat Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | N/A | N/A |
| **Splunk SOAR (Security Orchestration, Automation and Response)** | N/A | N/A |

#### Orchestration

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Asset Management** | Not enough data | Not enough data | 
| **Security Workflow Automation** | Not enough data | Not enough data | 
| **Deployment** | Not enough data | Not enough data | 
| **Sandboxing** | Not enough data | Not enough data | 

#### Information

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Proactive Alerts** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 
| **Intelligence Reports** | Not enough data | Not enough data | 

#### Personalization

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Dynamic/Code Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generate Attack Scenarios** | Not enough data | Not enough data | 
| **Generate Threat Detection Rules** | Not enough data | Not enough data | 
| **Generate Threat Summaries** | Not enough data | Not enough data | 

#### Agentic AI - Threat Intelligence

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.0/10 | 14 |
| **Splunk SOAR (Security Orchestration, Automation and Response)** | 8.6/10 | 18 |

#### Response

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Resolution Automation** | 9.0 (7 reviews) | 8.6 (17 reviews) | 
| **Resolution Guidance** | 8.8 (7 reviews) | 8.5 (17 reviews) | 
| **System Isolation** | 8.8 (7 reviews) | 8.2 (18 reviews) | 
| **Threat Intelligence** | 9.0 (8 reviews) | 8.8 (17 reviews) | 
| **Incident Investigation** | Not enough data | Not enough data | 

#### Records

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Incident Logs** | 9.1 (9 reviews) | 8.9 (18 reviews) | 
| **Incident Reports** | 8.9 (9 reviews) | 9.0 (17 reviews) | 

#### Management

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Incident Alerts** | 9.2 (8 reviews) | 8.8 (18 reviews) | 
| **Incident Case Management** | 9.1 (9 reviews) | 8.0 (16 reviews) | 
| **Workflow Management** | 9.3 (10 reviews) | 8.4 (17 reviews) | 

#### Generative AI

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Security Operations** | 9.3/10 | 28 |
| **Splunk SOAR (Security Orchestration, Automation and Response)** | 8.8/10 | 22 |

#### Automation

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Workflow Mapping** | 9.8 (7 reviews) | 8.5 (20 reviews) | 
| **Workflow Automation** | 9.5 (17 reviews) | 8.7 (22 reviews) | 
| **Automated Remediation** | 8.8 (13 reviews) | 8.6 (20 reviews) | 
| **Log Monitoring** | 9.5 (7 reviews) | 9.3 (20 reviews) | 

#### Orchestration

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Security Orchestration** | 8.6 (22 reviews) | 8.8 (20 reviews) | 
| **Data Collection** | 9.1 (11 reviews) | 8.9 (21 reviews) | 
| **Threat Intelligence** | 9.5 (7 reviews) | 8.8 (20 reviews) | 
| **Data Visualization** | 9.3 (12 reviews) | 8.7 (20 reviews) | 

#### Response

| Feature | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Alerting** | 9.8 (8 reviews) | 8.8 (21 reviews) | 
| **Performance Baselin** | 9.3 (7 reviews) | 8.8 (20 reviews) | 
| **High Availability/Disaster Recovery** | 9.4 (6 reviews) | 8.9 (19 reviews) | 

---
## Categories
**Shared Categories (2):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Incident Response Software](https://www.g2.com/categories/incident-response)

**Unique to ServiceNow Security Operations (2):** [Risk-Based Vulnerability Management Software](https://www.g2.com/categories/risk-based-vulnerability-management), [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)

**Unique to Splunk SOAR (Security Orchestration, Automation and Response) (1):** [AI SOC Agents](https://www.g2.com/categories/ai-soc-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Security Operations | Splunk SOAR (Security Orchestration, Automation and Response) | 
|---|---|---|
| **Small-Business** | 21.3% | 23.1% | 
| **Mid-Market** | 21.3% | 41.0% | 
| **Enterprise** | 57.4% | 35.9% | 

### By Industry

#### ServiceNow Security Operations

- **Information Technology and Services:** 20.8%
- **Computer & Network Security:** 18.8%
- **Computer Software:** 8.3%
- **Financial Services:** 8.3%
- **Hospital & Health Care:** 8.3%
- **Insurance:** 6.3%
- **Accounting:** 4.2%
- **Broadcast Media:** 2.1%
- **Construction:** 2.1%
- **Dairy:** 2.1%
- **Other:** 18.8%

#### Splunk SOAR (Security Orchestration, Automation and Response)

- **Information Technology and Services:** 33.3%
- **Consulting:** 12.8%
- **Financial Services:** 7.7%
- **Computer Software:** 7.7%
- **Computer & Network Security:** 7.7%
- **Banking:** 7.7%
- **Telecommunications:** 2.6%
- **Security and Investigations:** 2.6%
- **Oil & Energy:** 2.6%
- **Management Consulting:** 2.6%
- **Other:** 12.8%

---
## Alternatives

### Alternatives to ServiceNow Security Operations

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (571 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (618 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (290 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)

### Alternatives to Splunk SOAR (Security Orchestration, Automation and Response)

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews) — 4.4/5 stars (57 reviews)
- [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) — 4.8/5 stars (150 reviews)
- [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) — 4.6/5 stars (28 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (571 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [IBM QRadar SOAR](https://www.g2.com/products/ibm-qradar-soar/reviews) — 4.0/5 stars (29 reviews)

---
## Top Discussions

### ServiceNow Security Operations

No discussions available for this product.

### Splunk SOAR (Security Orchestration, Automation and Response)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-security-operations-vs-splunk-soar-security-orchestration-automation-and-response)