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Compare Security Software and Splunk SOAR (Security Orchestration, Automation and Response) 
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At a Glance
Market Segments
Enterprise (63.3% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow Security Operations
Star Rating
(35)4.5 out of 5
Market Segments
Enterprise (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Security OperationsSplunk SOAR (Security Orchestration, Automation and Response)
Star Rating
(40)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Splunk SOAR (Security Orchestration, Automation and Response)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow Security Operations excels in Risk Scoring with a rating of 9.7, indicating a robust capability to assess and prioritize risks effectively, while Splunk SOAR, although strong, has not been rated as highly in this area.
- Reviewers mention that ServiceNow's Quality of Support is rated at 9.1, which is significantly higher than Splunk SOAR's 8.8, suggesting that users find ServiceNow more responsive and helpful when issues arise.
- G2 users highlight that ServiceNow's Vulnerability Scanning and Vulnerability Intelligence both received perfect scores of 10.0, showcasing its comprehensive approach to identifying and managing vulnerabilities, a feature that reviewers feel is critical for security operations.
- Users on G2 report that Splunk SOAR shines in Threat Intelligence with a score of 8.8, which is slightly higher than ServiceNow's 8.6, indicating that users appreciate Splunk's capabilities in integrating and utilizing threat intelligence data.
- Reviewers mention that ServiceNow's Workflow Management is rated at 9.2, outperforming Splunk SOAR's 8.4, suggesting that users find ServiceNow's tools for managing workflows more intuitive and effective for their operational needs.
- Users say that both platforms offer strong Automated Remediation features, but ServiceNow's score of 9.0 is slightly higher than Splunk's 8.6, indicating that users feel more confident in ServiceNow's ability to automate responses to security incidents.
Pricing
Entry-Level Pricing
ServiceNow Security Operations
No pricing availableSplunk SOAR (Security Orchestration, Automation and Response)
No pricing availableFree Trial
ServiceNow Security Operations
No trial information availableSplunk SOAR (Security Orchestration, Automation and Response)
No trial information availableRatings
Meets Requirements
9.1
15
8.7
36
Ease of Use
8.6
27
8.2
36
Ease of Setup
8.0
22
7.9
17
Ease of Admin
8.3
10
8.1
13
Quality of Support
9.2
12
8.8
35
Has the product been a good partner in doing business?
9.1
9
8.3
13
Product Direction (% positive)
9.1
13
8.7
37
Features by Category
Risk Analysis
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
Vulnerability Assesment
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Automation
9.2
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Threat Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
8.9
6
8.6
17
8.8
7
8.5
17
8.8
7
8.2
18
8.8
7
8.8
17
Records
9.0
8
8.9
18
8.8
8
9.0
17
8.8
7
8.1
18
Management
9.0
7
8.8
18
8.8
7
8.0
16
9.3
7
8.4
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
9.7
6
8.5
20
9.4
6
8.7
22
9.2
6
8.6
20
9.4
6
9.3
20
Orchestration
9.7
6
8.8
20
9.7
6
8.9
21
9.4
6
8.8
20
9.4
6
8.7
20
Response
9.7
6
8.8
21
9.4
6
8.8
20
9.4
6
8.9
19
Categories
Categories
Shared Categories
ServiceNow Security Operations and Splunk SOAR (Security Orchestration, Automation and Response) are categorized as Security Orchestration, Automation, and Response (SOAR) and Incident Response
Unique Categories
ServiceNow Security Operations is categorized as Risk-Based Vulnerability Management and Threat Intelligence
Splunk SOAR (Security Orchestration, Automation and Response) has no unique categories
Reviews
Reviewers' Company Size
ServiceNow Security Operations
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk SOAR (Security Orchestration, Automation and Response)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
30.0%
Information Technology and Services
16.7%
Hospital & Health Care
6.7%
Financial Services
6.7%
Computer Software
6.7%
Other
33.3%
Information Technology and Services
33.3%
Consulting
12.8%
Financial Services
7.7%
Computer Software
7.7%
Computer & Network Security
7.7%
Other
30.8%
Alternatives
Discussions
ServiceNow Security Operations has no discussions with answers
Splunk SOAR (Security Orchestration, Automation and Response) has no discussions with answers
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