Compare ServiceNow Knowledge Management vs Talkus

See this
comparison of ServiceNow Knowledge Management vs. Talkus
based on data from user reviews. ServiceNow Knowledge Management rates 4.1/5 stars with 11 reviews. Talkus rates 4.5/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
ServiceNow Knowledge Management
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.7
Ease of Use
Ease of Use
7.4
8.9
Ease of Setup
Ease of Setup
8.3
9.0
Ease of Admin
Ease of Admin
8.0
8.5
Quality of Support
Quality of Support
7.0
8.9
Ease of Doing Business With
Ease of Doing Business With
8.0
9.6
Product Direction (% positive)
Product Direction (% positive)
8.8
10.0
Meets Requirements
ServiceNow Knowledge Management
7.9
Talkus
8.7
Ease of Use
ServiceNow Knowledge Management
7.4
Talkus
8.9
Ease of Setup
ServiceNow Knowledge Management
8.3
Talkus
9.0
Ease of Admin
ServiceNow Knowledge Management
8.0
Talkus
8.5
Quality of Support
ServiceNow Knowledge Management
7.0
Talkus
8.9
Ease of Doing Business With
ServiceNow Knowledge Management
8.0
Talkus
9.6
Product Direction (% positive)
ServiceNow Knowledge Management
8.8
Talkus
10.0

Features

Knowledge Share
Knowledge Base
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Searchable Articles
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Community Forums
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Interaction
Web Portals
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Forum to Reponse
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Tickets and Tagging
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available
Live Chat
ServiceNow Knowledge Management
Not enough data available
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
7.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
63.6%
21.4%
ServiceNow Knowledge Management
Small-Business
9.1%
Mid-Market
27.3%
Enterprise
63.6%
Talkus
Small-Business
71.4%
Mid-Market
7.1%
Enterprise
21.4%

Reviewers' Industry

 
Information Technology and Services
18.2%
Internet
21.4%
 
Utilities
9.1%
Logistics and Supply Chain
14.3%
 
Staffing and Recruiting
9.1%
Retail
7.1%
 
Retail
9.1%
Marketing and Advertising
7.1%
 
Research
9.1%
Leisure, Travel & Tourism
7.1%
 
Other
45.5%
Other
42.9%
ServiceNow Knowledge Management
Information Technology and Services
18.2%
Utilities
9.1%
Staffing and Recruiting
9.1%
Retail
9.1%
Research
9.1%
Other
45.5%
Talkus
Internet
21.4%
Logistics and Supply Chain
14.3%
Retail
7.1%
Marketing and Advertising
7.1%
Leisure, Travel & Tourism
7.1%
Other
42.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Staffing and Recruiting

very organized in categorizing information

Carlos C.
G2 User

I like Talkus because it is a simple and easy to install help platform, I get all the necessary tools to provide incredible experiences to my clients, live chat, telephone, text messages, emails and social networks, all this with Talkus, good...

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Not very easy to navigate and look for screen shots

Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

 
ServiceNow Knowledge Management
Most Helpful Favorable Review
User in Staffing and Recruiting

very organized in categorizing information

Most Helpful Critical Review
User in Computer Software

Not very easy to navigate and look for screen shots

Talkus
Most Helpful Favorable Review
Carlos C.
G2 User

I like Talkus because it is a simple and easy to install help platform, I get all the necessary tools to provide incredible experiences to my clients, live chat, telephone, text messages, emails and social networks, all this with Talkus, good...

Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

Screenshots

 No screenshots provided
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ServiceNow Knowledge Management
No screenshots provided
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