Compare ServiceNow ITSM vs TOPdesk

See this
comparison of ServiceNow ITSM vs. TOPdesk
based on data from user reviews. ServiceNow ITSM rates 4.0/5 stars with 19 reviews. TOPdesk rates 4.3/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
ServiceNow ITSM
Free Trial Unavailable
TOPdesk
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
7.9
7.6
Ease of Setup
Ease of Setup
7.3
Not enough data available
Ease of Admin
Ease of Admin
8.0
Not enough data available
Quality of Support
Quality of Support
8.5
9.5
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
ServiceNow ITSM
8.6
TOPdesk
9.0
Ease of Use
ServiceNow ITSM
7.9
TOPdesk
7.6
Ease of Setup
ServiceNow ITSM
7.3
TOPdesk
Not enough data available
Ease of Admin
ServiceNow ITSM
8.0
TOPdesk
Not enough data available
Quality of Support
ServiceNow ITSM
8.5
TOPdesk
9.5
Ease of Doing Business With
ServiceNow ITSM
9.0
TOPdesk
Not enough data available
Product Direction (% positive)
ServiceNow ITSM
7.8
TOPdesk
10.0

Features

Administration
Change Management
ServiceNow ITSM
8.5
TOPdesk
Not enough data available
Asset Management
ServiceNow ITSM
8.5
TOPdesk
Not enough data available
Reports & Analytics
ServiceNow ITSM
8.2
TOPdesk
Not enough data available
Service Desk
Help Desk
ServiceNow ITSM
8.6
TOPdesk
Not enough data available
Incident Reports
ServiceNow ITSM
8.7
TOPdesk
Not enough data available
Process Workflow
ServiceNow ITSM
8.7
TOPdesk
Not enough data available
Management
Reporting
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Administration Console
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Access Management
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Asset Management
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Policy Dictation
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Functionality
Ticketing System
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Performance Logging
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Alerting
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available
Automation
ServiceNow ITSM
Not enough data available
TOPdesk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.8%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
84.2%
33.3%
ServiceNow ITSM
Small-Business
0%
Mid-Market
15.8%
Enterprise
84.2%
TOPdesk
Small-Business
0%
Mid-Market
66.7%
Enterprise
33.3%

Reviewers' Industry

 
Information Technology and Services
15.8%
Education Management
13.3%
 
Retail
10.5%
Computer Software
13.3%
 
Insurance
10.5%
Sports
6.7%
 
Information Services
10.5%
Retail
6.7%
 
Hospital & Health Care
10.5%
Publishing
6.7%
 
Other
42.1%
Other
53.3%
ServiceNow ITSM
Information Technology and Services
15.8%
Retail
10.5%
Insurance
10.5%
Information Services
10.5%
Hospital & Health Care
10.5%
Other
42.1%
TOPdesk
Education Management
13.3%
Computer Software
13.3%
Sports
6.7%
Retail
6.7%
Publishing
6.7%
Other
53.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Medical Practice

That all departments within the organization could use the tool and see the status of the request.

Melany O.
User

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise...

Most Helpful Critical Review
Most Helpful Critical Review
User

Potential is limited by the project manager. Back end is wonky. Too customizable makes actions

Luis A.
User

The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria.

 
ServiceNow ITSM
Most Helpful Favorable Review
User in Medical Practice

That all departments within the organization could use the tool and see the status of the request.

Most Helpful Critical Review
User

Potential is limited by the project manager. Back end is wonky. Too customizable makes actions

TOPdesk
Most Helpful Favorable Review
Melany O.
User

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise...

Most Helpful Critical Review
Luis A.
User

The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria.

Screenshots

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ServiceNow ITSM
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