Compare ServiceNow ITSM vs SunView ChangeGear

See this
comparison of ServiceNow ITSM vs. SunView ChangeGear
based on data from user reviews. ServiceNow ITSM rates 4.0/5 stars with 19 reviews. SunView ChangeGear rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
ServiceNow ITSM
Free Trial Unavailable
SunView ChangeGear
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.1
Ease of Use
Ease of Use
7.9
7.8
Ease of Setup
Ease of Setup
7.3
7.1
Ease of Admin
Ease of Admin
8.0
7.4
Quality of Support
Quality of Support
8.5
7.6
Ease of Doing Business With
Ease of Doing Business With
9.0
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
8.1
Meets Requirements
ServiceNow ITSM
8.6
SunView ChangeGear
8.1
Ease of Use
ServiceNow ITSM
7.9
SunView ChangeGear
7.8
Ease of Setup
ServiceNow ITSM
7.3
SunView ChangeGear
7.1
Ease of Admin
ServiceNow ITSM
8.0
SunView ChangeGear
7.4
Quality of Support
ServiceNow ITSM
8.5
SunView ChangeGear
7.6
Ease of Doing Business With
ServiceNow ITSM
9.0
SunView ChangeGear
8.1
Product Direction (% positive)
ServiceNow ITSM
7.8
SunView ChangeGear
8.1

Features

Administration
Change Management
ServiceNow ITSM
8.5
SunView ChangeGear
Not enough data available
Asset Management
ServiceNow ITSM
8.5
SunView ChangeGear
Not enough data available
Reports & Analytics
ServiceNow ITSM
8.2
SunView ChangeGear
Not enough data available
Service Desk
Help Desk
ServiceNow ITSM
8.6
SunView ChangeGear
Not enough data available
Incident Reports
ServiceNow ITSM
8.7
SunView ChangeGear
Not enough data available
Process Workflow
ServiceNow ITSM
8.7
SunView ChangeGear
Not enough data available
Management
Reporting
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Administration Console
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Access Management
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Asset Management
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Policy Dictation
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Functionality
Ticketing System
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Performance Logging
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Alerting
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available
Automation
ServiceNow ITSM
Not enough data available
SunView ChangeGear
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
3.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.8%
48.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
84.2%
48.5%
ServiceNow ITSM
Small-Business
0%
Mid-Market
15.8%
Enterprise
84.2%
SunView ChangeGear
Small-Business
3.0%
Mid-Market
48.5%
Enterprise
48.5%

Reviewers' Industry

 
Information Technology and Services
15.8%
Hospital & Health Care
21.2%
 
Retail
10.5%
Information Technology and Services
9.1%
 
Insurance
10.5%
Financial Services
7.6%
 
Information Services
10.5%
Civil Engineering
6.1%
 
Hospital & Health Care
10.5%
Utilities
4.5%
 
Other
42.1%
Other
51.5%
ServiceNow ITSM
Information Technology and Services
15.8%
Retail
10.5%
Insurance
10.5%
Information Services
10.5%
Hospital & Health Care
10.5%
Other
42.1%
SunView ChangeGear
Hospital & Health Care
21.2%
Information Technology and Services
9.1%
Financial Services
7.6%
Civil Engineering
6.1%
Utilities
4.5%
Other
51.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GB
User in Banking

The ability for ServiceNow to provide several offerings on one page

Patrick K.
Administrator

It is very customizable and flexible in defining how your process works.

Most Helpful Critical Review
Most Helpful Critical Review
GD
User in Design

I dislike almost everything about this tool. There is a TON of scrolling just to find out how a problem originated; the relationship between contacts and incidents is still confusing to me after almost a year of working with the tool; sending attachments...

G
User

struggling with error messages and not knowing if my notes are reaching the case owner

 
ServiceNow ITSM
Most Helpful Favorable Review
GB
User in Banking

The ability for ServiceNow to provide several offerings on one page

Most Helpful Critical Review
GD
User in Design

I dislike almost everything about this tool. There is a TON of scrolling just to find out how a problem originated; the relationship between contacts and incidents is still confusing to me after almost a year of working with the tool; sending attachments...

SunView ChangeGear
Most Helpful Favorable Review
Patrick K.
Administrator

It is very customizable and flexible in defining how your process works.

Most Helpful Critical Review
G
User

struggling with error messages and not knowing if my notes are reaching the case owner

Screenshots

 No screenshots provided
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ServiceNow ITSM
No screenshots provided
SunView ChangeGear
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