# ServiceNow IT Service Management vs Zendesk for Customer Service Comparison - What are their main differences? At a Glance Star Rating **ServiceNow IT Service Management** [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) **Zendesk for Customer Service** [ 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Market Segments **ServiceNow IT Service Management** Enterprise (73.0% of reviews) **Zendesk for Customer Service** Mid-Market (45.8% of reviews) Pros & Cons **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Ease of Use (526) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Limited Features (180) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640682&qs=pros-and-cons#reviews) Entry-Level Pricing **ServiceNow IT Service Management** No pricing available **Zendesk for Customer Service** **$19.00** 1 user per month billed annually Summary AI Generated Summary AI-generated. Powered by real user reviews. - Users report that Zendesk Support Suite excels in its Help Desk functionality, scoring 9.0, which reviewers mention provides a user-friendly interface and efficient ticket management. In contrast, ServiceNow IT Service Management scores slightly higher at 9.1, with users noting its robust features for incident management and resolution. - Reviewers mention that ServiceNow's Change Management feature stands out with a score of 9.1, highlighting its comprehensive tracking and approval processes. Zendesk, while effective, scores lower at 8.4, with users indicating it lacks some advanced features found in ServiceNow. - G2 users note that ServiceNow IT Service Management offers superior Asset Management capabilities, scoring 8.8 compared to Zendesk's 8.1. Reviewers appreciate ServiceNow's detailed asset tracking and reporting features, which are essential for enterprise-level operations. - Users on G2 report that both platforms provide solid Reporting and Analytics features, but ServiceNow edges out with a score of 8.9 versus Zendesk's 8.3. Reviewers mention that ServiceNow's customizable dashboards and in-depth analytics help in making informed decisions. - Reviewers mention that Zendesk Support Suite shines in its Ease of Use, scoring 8.6, which many users find intuitive and straightforward. ServiceNow, while slightly lower at 8.5, is still praised for its user interface, though some users report a steeper learning curve. - Users say that Zendesk's Automation features, scoring 8.6, are effective for streamlining workflows, but ServiceNow's automation capabilities, scoring 8.9, are noted for their advanced options and flexibility, making it a preferred choice for larger organizations. Pricing Entry-Level Pricing **ServiceNow IT Service Management** ServiceNow IT Service Management No pricing available **Zendesk for Customer Service** Zendesk for Customer Service Support Only (Team) $19.00 1 user per month billed annually Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules [Browse all 5 pricing plans](/products/zendesk-for-customer-service/pricing) Free Trial **ServiceNow IT Service Management** ServiceNow IT Service Management No trial information available **Zendesk for Customer Service** Zendesk for Customer Service Free Trial is available Ratings Meets Requirements 8.9 932 8.6 5,225 Ease of Use 8.5 1,412 8.6 5,459 Ease of Setup 8.2 781 8.0 3,355 Ease of Admin 8.6 341 8.2 3,153 Quality of Support 8.6 1,027 8.4 5,009 Has the product been a good partner in doing business? 8.8 336 8.4 3,076 Product Direction (% positive) 8.9 931 8.0 4,874 Features by Category Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data 8.3 111 Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data 8.4(won by default) 74 Contextual Response Generation Not enough data 8.1(won by default) 71 Sentiment Analysis Not enough data 8.2(won by default) 69 Knowledge Base Utilization Not enough data 8.3(won by default) 71 Multilingual Support Not enough data 8.2(won by default) 68 Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data 8.2(won by default) 70 Feedback Collection Not enough data 8.4(won by default) 70 Escalation Handling Not enough data 8.3(won by default) 71 Workflow Optimization Not enough data 8.5(won by default) 70 Automation Customer Interaction Automation Not enough data 8.7(won by default) 74 Feedback Collection Not enough data 8.6(won by default) 70 Document Processing Not enough data 7.9(won by default) 68 Autonomy Independent Decision Making Not enough data 8.1(won by default) 68 Adaptive Responses Not enough data 8.4(won by default) 67 Task Execution Not enough data 8.3(won by default) 69 Problem Solving Not enough data 8.3(won by default) 70 Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.2 3,779 Ticket and Case Management Ticket Creation User Experience Not enough data 8.8(won by default) 2604 | Verified Ticket Response User Experience Not enough data 8.7(won by default) 2651 | Verified Workflow Not enough data 8.5(won by default) 2597 | Verified Automated Response Not enough data 8.4(won by default) 2406 | Verified Service Level Agreement (SLA) Management Not enough data 8.2(won by default) 1942 | Verified Attachments/Screencasts Not enough data 8.4(won by default) 2414 | Verified Ticket Collaboration Not enough data 8.6(won by default) 2431 | Verified Customer/Contact Database Not enough data 8.3(won by default) 1877 | Verified Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.6(won by default) 392 AI Text Summarization Not enough data 7.6(won by default) 388 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 7.8(won by default) 252 Natural Language Interaction Not enough data 7.9(won by default) 247 Proactive Assistance Not enough data 8.0(won by default) 249 Communication Channels Customer Portal Not enough data 8.5(won by default) 2074 | Verified Email to Case Not enough data 8.8(won by default) 2361 | Verified Live Chat Support Not enough data 8.4(won by default) 1763 | Verified Social Media Integration Not enough data 8.0(won by default) 1439 | Verified Voice Not enough data 8.0(won by default) 1345 | Verified Video Chat Not enough data Not enough data Platform Mobile User Support Not enough data 7.8(won by default) 1391 | Verified Customization Not enough data 8.0(won by default) 1792 | Verified User, Role, and Access Management Not enough data 8.3(won by default) 1969 | Verified Third-Party Integrations Not enough data 8.2(won by default) 1801 | Verified Reporting Not enough data 7.9(won by default) 2411 | Verified Activity Dashboard Not enough data 8.0(won by default) 2434 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.6 714 Not enough data Administration Change Management 9.2(won by default) 338 | Verified Not enough data Asset Management 8.8(won by default) 262 | Verified Not enough data Reports & Analytics 8.8(won by default) 331 | Verified Not enough data IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 9.4(won by default) 412 | Verified Not enough data Incident Reports 9.3(won by default) 329 | Verified Not enough data Process Workflow 9.1(won by default) 383 | Verified Not enough data Customizable Reports Not enough data Not enough data Management Reporting 8.9(won by default) 331 | Verified Not enough data Administration Console 8.6(won by default) 249 | Verified Not enough data Access Management 8.8(won by default) 244 | Verified Not enough data Asset Management 8.9(won by default) 243 | Verified Not enough data Policy Dictation 8.4(won by default) 223 Not enough data Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.5(won by default) 430 | Verified Not enough data Performance Logging 8.7(won by default) 229 Not enough data Alerting 8.7(won by default) 235 | Verified Not enough data Automation 9.1(won by default) 358 | Verified Not enough data Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.6(won by default) 56 Not enough data Multi-step Planning 7.6(won by default) 48 Not enough data Cross-system Integration 8.7(won by default) 145 Not enough data Adaptive Learning 7.5(won by default) 47 Not enough data Natural Language Interaction 7.5(won by default) 52 Not enough data Proactive Assistance 7.3(won by default) 51 Not enough data Decision Making 7.7(won by default) 53 Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.0 893 Usability All-Employee Access Not enough data 8.3(won by default) 665 Supporting Documents Not enough data 8.3(won by default) 662 Two-Way Communication Not enough data 8.4(won by default) 637 Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data 8.3(won by default) 587 Trend Analysis Not enough data 7.9(won by default) 562 Performance Monitoring Not enough data 8.2(won by default) 645 Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.3(won by default) 176 AI Text Summarization Not enough data 7.2(won by default) 175 Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data 8.1 421 Productivity Tools Notes Not enough data 8.5(won by default) 325 Internal Discussion Not enough data 8.3(won by default) 324 Assignments and Tasks Not enough data 8.4(won by default) 312 Workflows Not enough data 8.4(won by default) 306 Templates Not enough data 8.5(won by default) 315 Integrations Not enough data 8.2(won by default) 311 Tagging System Not enough data 8.2(won by default) 345 Analytics Trends Not enough data 7.7(won by default) 263 Performance Tracking Not enough data 8.0(won by default) 304 Email Tracking Not enough data 8.2(won by default) 293 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 7.1(won by default) 21 Decision Making Not enough data 7.4(won by default) 22 Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.3 315 Not enough data Monitoring Constant Monitoring 8.9(won by default) 225 | Verified Not enough data Timely Alerts 9.1(won by default) 243 | Verified Not enough data TIcket Accuracy 9.1(won by default) 248 | Verified Not enough data AI Monitoring 7.7(won by default) 33 Not enough data Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment 9.2(won by default) 253 | Verified Not enough data Standardization 9.1(won by default) 254 Not enough data Lifecycle Visualization 8.7(won by default) 237 | Verified Not enough data Generative AI AI Text Generation 8.3(won by default) 108 Not enough data AI Text Summarization 8.3(won by default) 124 Not enough data Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution 7.3(won by default) 27 Not enough data Multi-step Planning 7.4(won by default) 28 Not enough data Cross-system Integration 8.0(won by default) 35 Not enough data Adaptive Learning 7.6(won by default) 28 Not enough data Natural Language Interaction 7.8(won by default) 27 Not enough data Proactive Assistance 7.8(won by default) 29 Not enough data Decision Making 7.9(won by default) 30 Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data 8.2 612 Responses Customization Not enough data 8.1(won by default) 466 Control Not enough data 8.1(won by default) 463 Route To Human Not enough data 8.3(won by default) 445 Menu bars Not enough data 8.1(won by default) 444 Drip sequences Not enough data 8.1(won by default) 353 Platform Live chat Not enough data 8.6(won by default) 470 Integrations Not enough data 8.3(won by default) 470 Branding Not enough data 8.3(won by default) 461 Analytics Not enough data 8.2(won by default) 465 A/B testing Not enough data Feature Not Available Role-based access Not enough data Feature Not Available Collection of information Not enough data 8.4(won by default) 453 Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.1(won by default) 111 AI Text Summarization Not enough data 8.1(won by default) 109 Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.1 1,097 Conversational Platform Personalization Not enough data 8.1(won by default) 861 Omnichannel Not enough data 8.3(won by default) 718 Contextual Engagement Not enough data 8.2(won by default) 681 Proactive Engagement Not enough data 8.2(won by default) 747 Support Automation Intelligent Routing Not enough data 8.1(won by default) 711 Seamless Escalation Not enough data 8.3(won by default) 756 Transcripts Not enough data 8.4(won by default) 717 Self-Serve Support Not enough data 8.1(won by default) 789 Generative AI AI Text Generation Not enough data 7.8(won by default) 202 AI Text Summarization Not enough data 7.8(won by default) 201 Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data 8.4 198 Messaging Channels SMS Messaging Not enough data 7.6(won by default) 77 Email Not enough data 9.1(won by default) 171 Voice Messaging Not enough data 8.3(won by default) 93 Two way messaging Not enough data 8.5(won by default) 101 Administration Scheduling Not enough data 8.2(won by default) 107 Triggered Notifications Not enough data 8.9(won by default) 155 Segmentation Not enough data 8.2(won by default) 110 Integrations Not enough data 8.4(won by default) 143 Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 7.9 114 Customer Support Text Not enough data 8.1(won by default) 83 Speech Not enough data 7.5(won by default) 75 Knowledge Base Not enough data 8.1(won by default) 85 Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data 8.1(won by default) 85 Customization Not enough data 8.2(won by default) 82 Intelligent Routing Not enough data 8.0(won by default) 82 Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data 7.8(won by default) 81 Language Not enough data 7.6(won by default) 79 Conversational AI Not enough data 7.7(won by default) 84 Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 8.3 2,700 Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data 7.9(won by default) 205 AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data 8.6(won by default) 951 | Verified Notifications Not enough data 8.4(won by default) 965 | Verified Targeted Emails Not enough data 8.1(won by default) 718 In-App Messaging Not enough data 8.5(won by default) 736 | Verified Co-Browsing Not enough data 8.0(won by default) 519 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization Not enough data 8.0(won by default) 1792 | Verified Conversation Archiving Not enough data 8.5(won by default) 846 | Verified Lead Development Not enough data 8.1(won by default) 648 Knowledge Base Not enough data 8.5(won by default) 898 Team Inbox Not enough data 8.6(won by default) 827 | Verified Customer Profiles Not enough data 8.3(won by default) 846 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data 8.2 1,790 Generative AI AI Text Summarization Not enough data Feature Not Available Self-Service Experience Knowledge Base Not enough data 8.5(won by default) 1526 Searchable Articles Not enough data 8.5(won by default) 1444 Community Forums Not enough data 8.0(won by default) 1024 Mobile Optimization Not enough data 7.7(won by default) 648 Personalization Not enough data 8.0(won by default) 781 Self-Service Platform Branding Not enough data 8.2(won by default) 829 Automation Not enough data 8.2(won by default) 849 Artificial Intelligence Not enough data 7.7(won by default) 677 Integrations Not enough data 8.2(won by default) 814 Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.3(won by default) 63 Multi-step Planning Not enough data 8.3(won by default) 63 Cross-system Integration Not enough data 8.2(won by default) 65 Adaptive Learning Not enough data 8.7(won by default) 63 Natural Language Interaction Not enough data 8.6(won by default) 62 Proactive Assistance Not enough data 8.2(won by default) 63 Decision Making Not enough data 8.1(won by default) 63 Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.4 842 Generative AI AI Text Generation Not enough data 7.4(won by default) 77 AI Text Summarization Not enough data 7.5(won by default) 78 Process Mentions Not enough data 8.4(won by default) 563 Tickets Not enough data 9.1(won by default) 744 Macros Not enough data 8.8(won by default) 693 Channels Email Not enough data 9.0(won by default) 743 Social Not enough data 8.4(won by default) 586 Live Chat Not enough data 8.7(won by default) 565 Phone Not enough data 8.2(won by default) 486 Text Not enough data 8.3(won by default) 421 Insight Surveys Not enough data 8.1(won by default) 540 Reporting Not enough data 8.3(won by default) 647 Visitor Activity Not enough data 8.5(won by default) 562 Help Desk Not enough data 8.7(won by default) 667 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 8.1 77 Generative AI AI Text Generation Not enough data 7.8(won by default) 67 AI Text Summarization Not enough data 7.7(won by default) 66 Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Conversational AI - Conversational Commerce Platforms AI chatbots Not enough data Not enough data Messaging and Notifications Not enough data Not enough data AI agents Not enough data Not enough data Voice assistants Not enough data Not enough data Communication apps Not enough data Not enough data Platform integration - Conversational Commerce Platforms Ecommerce stores Not enough data Not enough data Sales channels Not enough data Not enough data Payment Platform Not enough data Not enough data Internal tools Not enough data Not enough data Analytics and Reporting - Conversational Commerce Platforms Conversational analytics Not enough data Not enough data Advance reporting Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.5 409 Not enough data Incident Management Automate Ticket Routing 9.0(won by default) 333 Not enough data Ticket Prioritization 9.0(won by default) 327 Not enough data Ticket Notifications 9.1(won by default) 334 Not enough data Knowledge Base 8.8(won by default) 321 Not enough data Knowledge Base/Ticket Integration 8.8(won by default) 306 Not enough data Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.8(won by default) 330 Not enough data Time Tracking 8.8(won by default) 290 Not enough data Surveys 8.5(won by default) 179 Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile 8.0(won by default) 240 Not enough data Self Service 8.8(won by default) 304 Not enough data Active Directory 8.5(won by default) 263 Not enough data Multi-Channel Access 8.8(won by default) 167 Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 8.2(won by default) 24 Not enough data Multi-step Planning 8.2(won by default) 22 Not enough data Cross-system Integration 8.7(won by default) 34 Not enough data Adaptive Learning 8.0(won by default) 20 Not enough data Natural Language Interaction 8.4(won by default) 19 Not enough data Proactive Assistance 7.8(won by default) 20 Not enough data Decision Making 7.9(won by default) 20 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Workforce Management[Hide 117 FeaturesShow 117 Features](javascript:void(0);) Not enough data 8.8 26 Platform Customization Not enough data 8.9(won by default) 19 Integration APIs Not enough data 9.2(won by default) 14 Internationalization Not enough data 9.6(won by default) 8 User, Role, and Access Management Not enough data 9.5(won by default) 11 Activity Dashboard Not enough data 8.8(won by default) 11 Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Action Management Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Benefits Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Performance Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Compliance Management Not enough data Not enough data Training Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Orientation Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data HR Management Not enough data Not enough data Help Desk Management Not enough data Not enough data Mobile Access Not enough data Not enough data Payroll Management Not enough data Not enough data Document Management Not enough data Not enough data Job Description Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Assessment Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integration Not enough data Not enough data Initiative Management Not enough data Not enough data Workflow Management Not enough data Not enough data Community Management Not enough data Not enough data Employee Referral Management Not enough data Not enough data Candidate Management Not enough data Not enough data Workflow Management Not enough data Not enough data Communication Management Not enough data Not enough data Advertising Management Not enough data Not enough data Application Management Not enough data Not enough data Email Management Not enough data Not enough data Job Management Not enough data Not enough data Discount Management Not enough data Not enough data Pipeline Management Not enough data Not enough data File Management Not enough data Not enough data Job Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Compensation Management Not enough data Not enough data Employee Management Not enough data Not enough data Job Application Management Not enough data Not enough data HR Management Not enough data Not enough data Competency Management Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Job Description Management Not enough data Not enough data Evaluation Management Not enough data Not enough data User Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Workforce Management Platform Features Labor Forecasting Not enough data Not enough data Shift Scheduling Not enough data Not enough data Time & Attendance Tracking Not enough data Not enough data Absence & Leave Management Not enough data Not enough data Skills Management Not enough data Not enough data Succession Planning Not enough data Not enough data Workforce Analytics Not enough data Not enough data Self-Service Capabilities Not enough data Not enough data Mobile Shift Scheduling Not enough data Not enough data Team Communication Not enough data Not enough data Budgeting/Forecasting Not enough data Not enough data Automated Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Time Off Management Not enough data Not enough data Workflow Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Performance Management Not enough data Not enough data Payroll Management Not enough data Not enough data Attendance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Compliance Management Not enough data Not enough data Compliance Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Sick Leave Tracking Not enough data Not enough data Vacation/Leave Tracking Not enough data Not enough data Skills Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Shift Swapping Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Reminders Not enough data Not enough data Self Service Portal Not enough data Not enough data Employee Database Not enough data Not enough data Time Off Requests Not enough data Not enough data Approval Process Control Not enough data Not enough data Performance Metrics Not enough data Not enough data Employee Onboarding Not enough data Not enough data Document Storage Not enough data Not enough data Real-Time Data Not enough data Not enough data Data Import/Export Not enough data Not enough data Time & Attendance Not enough data Not enough data Drag & Drop Not enough data Not enough data Clock In/Out Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI Not enough data Not enough data Reviews Reviewers' Company Size [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.0% Enterprise(\> 1000 emp.) 73.0% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.8% Enterprise(\> 1000 emp.) 13.4% Small-Business (50 or fewer emp.) 5.9% 40.8% Mid-Market (51-1000 emp.) 21.0% 45.8% Enterprise (\> 1000 emp.) 73.0% 13.4% Reviewers' Industry [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.4% Hospital & Health Care 7.3% Computer Software 6.7% Financial Services 5.9% Computer & Network Security 3.4% Other 52.4% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.2% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.0% Consumer Services 4.4% Other 57.9% Alternatives **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ### Spotlight Categories - [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) - [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) - [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) - [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)