# ServiceNow IT Service Management vs Ubuntu Comparison

| | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,903 | 2,394 | 
| **Largest Market Segment** | Enterprise (73.1% of reviews) | Small-Business (47.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

### Ubuntu

Pros:
- Ease of Use (337 reviews)
- Linux/Ubuntu OS (299 reviews)

Cons:
- Compatibility Issues (141 reviews)
- Driver Issues (104 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
  | **Meets Requirements** | 8.9 (920 reviews) | 9.0 (1886 reviews) | 
  | **Ease of Use** | 8.5 (1384 reviews) | 8.7 (1903 reviews) | 
  | **Ease of Setup** | 8.2 (768 reviews) | 9.0 (917 reviews) | 
  | **Ease of Admin** | 8.6 (337 reviews) | 8.7 (651 reviews) | 
  | **Quality of Support** | 8.6 (1003 reviews) | 8.3 (1729 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (332 reviews) | 8.7 (570 reviews) | 
  | **Product Direction (% positive)** | 8.9 (919 reviews) | 9.1 (1784 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ubuntu

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 676 |
| **Ubuntu** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Change Management** | 9.2 (334 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (258 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (324 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Help Desk** | 9.4 (403 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (325 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (374 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Reporting** | 8.9 (324 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (244 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (242 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (241 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (221 reviews) | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Ticketing System** | 9.5 (416 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (229 reviews) | Not enough data | 
| **Alerting** | 8.7 (233 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.0 (347 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (47 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (140 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (47 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (50 reviews) | Not enough data | 
| **Decision Making** | 7.6 (51 reviews) | Not enough data | 

### Cloud Management Platforms

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 8.6/10 | 48 |

#### Functionality

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Cloud Consolidation** | Not enough data | 8.9 (38 reviews) | 
| **Cloud Orchestration** | Not enough data | 8.8 (40 reviews) | 
| **Cloud Optimization** | Not enough data | 8.7 (39 reviews) | 

#### Management

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Cloud Cost Analytics** | Not enough data | 8.8 (39 reviews) | 
| **Cloud Security** | Not enough data | 8.9 (38 reviews) | 
| **Cloud Resource Management** | Not enough data | 8.7 (36 reviews) | 
| **Cloud Backup and Recovery** | Not enough data | 8.7 (39 reviews) | 

#### Agentic AI - Cloud Management Platforms

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (24 reviews) | 
| **Decision Making** | Not enough data | 8.3 (25 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.2/10 | 311 |
| **Ubuntu** | N/A | N/A |

#### Monitoring

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Constant Monitoring** | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (240 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (246 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.6 (32 reviews) | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Ticket Assignment** | 9.2 (252 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (253 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (236 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **AI Text Generation** | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (29 reviews) | Not enough data | 
| **Decision Making** | 7.8 (29 reviews) | Not enough data | 

### Server Virtualization

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 8.8/10 | 96 |

#### Performance

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Scalability** | Not enough data | 9.4 (77 reviews) | 
| **Portability** | Not enough data | 9.4 (73 reviews) | 
| **Data Recovery** | Not enough data | 8.7 (72 reviews) | 

#### Functionality

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **OS Integration** | Not enough data | 9.3 (73 reviews) | 
| **Resource Saving** | Not enough data | 9.0 (75 reviews) | 
| **Performance Management** | Not enough data | 9.2 (71 reviews) | 
| **Security** | Not enough data | 9.5 (73 reviews) | 

#### Agentic AI - Server Virtualization

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (44 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (44 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (45 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (44 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (43 reviews) | 
| **Decision Making** | Not enough data | 8.5 (44 reviews) | 

### Container Engine

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 9.1/10 | 60 |

#### Application Support

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Deployment** | Not enough data | 9.2 (48 reviews) | 
| **Interface support** | Not enough data | 8.9 (41 reviews) | 
| **Processor support** | Not enough data | 9.3 (36 reviews) | 
| **Application Support** | Not enough data | 9.1 (46 reviews) | 

#### System Capability

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Self Healing High Availability** | Not enough data | 8.8 (34 reviews) | 
| **Orchestration** | Not enough data | 9.0 (40 reviews) | 
| **Scalability** | Not enough data | 9.2 (38 reviews) | 

#### Security

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Automatic Security Updates** | Not enough data | 9.1 (42 reviews) | 
| **Security updates** | Not enough data | 9.0 (41 reviews) | 

### Operating System

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 8.8/10 | 284 |

#### Memory Management - Operating System

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **RAM management** | Not enough data | 9.1 (203 reviews) | 

#### Device Management - Operating System

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **I/O management** | Not enough data | 8.7 (223 reviews) | 

#### Backup and Recovery - Operating System

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Data backup** | Not enough data | 8.6 (175 reviews) | 

#### Error Detection - Operating System

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **System operations monitoring** | Not enough data | 8.8 (191 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 404 |
| **Ubuntu** | N/A | N/A |

#### Incident Management

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (330 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (325 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (331 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (320 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.8 (304 reviews) | Not enough data | 

#### Reporting

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Dashboards** | 8.8 (327 reviews) | Not enough data | 
| **Time Tracking** | 8.8 (290 reviews) | Not enough data | 
| **Surveys** | 8.5 (179 reviews) | Not enough data | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Mobile** | 8.0 (240 reviews) | Not enough data | 
| **Self Service** | 8.8 (304 reviews) | Not enough data | 
| **Active Directory** | 8.5 (263 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.8 (167 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | 7.9 (20 reviews) | Not enough data | 

### IoT Operating Systems

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 8.9/10 | 42 |

#### Security

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Access Controls** | Not enough data | 8.8 (34 reviews) | 
| **Network Security** | Not enough data | 9.3 (35 reviews) | 
| **Compliance** | Not enough data | 8.9 (32 reviews) | 
| **Cryptography** | Not enough data | 8.5 (31 reviews) | 

### Security Compliance

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Ubuntu** | 8.4/10 | 50 |

#### Generative AI - Security Compliance

| Feature | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Predictive Risk** | Not enough data | 8.3 (37 reviews) | 
| **Automated Documentation** | Not enough data | 8.4 (35 reviews) | 

---
## Categories

**Unique to ServiceNow IT Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Ubuntu (6):** [Security Compliance Software](https://www.g2.com/categories/security-compliance), [Cloud Management Platforms](https://www.g2.com/categories/cloud-management-platforms), [IoT Operating Systems](https://www.g2.com/categories/iot-operating-systems), [Operating Systems](https://www.g2.com/categories/operating-system), [Server Virtualization Software](https://www.g2.com/categories/server-virtualization), [Container Engine Software](https://www.g2.com/categories/container-engine)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | Ubuntu | 
|---|---|---|
| **Small-Business** | 5.9% | 47.4% | 
| **Mid-Market** | 21.0% | 33.1% | 
| **Enterprise** | 73.1% | 19.5% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

#### Ubuntu

- **Information Technology and Services:** 26.3%
- **Computer Software:** 25.0%
- **Computer & Network Security:** 5.4%
- **Higher Education:** 3.5%
- **Internet:** 2.9%
- **Telecommunications:** 2.5%
- **Financial Services:** 2.1%
- **Program Development:** 1.8%
- **Education Management:** 1.8%
- **Research:** 1.5%
- **Other:** 27.3%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4568 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (280 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

### Alternatives to Ubuntu

- [Red Hat Enterprise Linux](https://www.g2.com/products/red-hat-enterprise-linux/reviews) — 4.6/5 stars (977 reviews)
- [Windows 11](https://www.g2.com/products/windows-11/reviews) — 4.5/5 stars (4311 reviews)
- [Apple iOS](https://www.g2.com/products/apple-ios/reviews) — 4.6/5 stars (1580 reviews)
- [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1280 reviews)
- [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (901 reviews)
- [Windows 8](https://www.g2.com/products/windows-8/reviews) — 3.7/5 stars (580 reviews)
- [macOS Sierra](https://www.g2.com/products/apple-macos-sierra/reviews) — 4.5/5 stars (483 reviews)
- [CentOS](https://www.g2.com/products/centos/reviews) — 4.4/5 stars (424 reviews)
- [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (348 reviews)
- [Chrome OS](https://www.g2.com/products/chrome-os/reviews) — 4.5/5 stars (734 reviews)

---
## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

### Ubuntu

- Title: [I'm having trouble installing applications on Ubuntu. What are the best practices for a beginner?](https://www.g2.com/discussions/i-m-having-trouble-installing-applications-on-ubuntu-what-are-the-best-practices-for-a-beginner) — 7 comments, 1 upvote
  > **Top comment:** "Please let me know the error, I can help you in installing application on Ubuntu."
- Title: [Is Ubuntu really good OS comoared to other Linux distros?](https://www.g2.com/discussions/is-ubuntu-really-good-os-comoared-to-other-linux-distros) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Avinash,

The packaging system of Ubuntu is inherited from Debian and is very well structured and maintained, making it relatively seldom necessary to..."
- Title: [What is Ubuntu used for?](https://www.g2.com/discussions/what-is-ubuntu-used-for) — 6 comments, 2 upvotes
  > **Top comment:** "operating system"
- Title: [What is Ubuntu Desktop used for?](https://www.g2.com/discussions/what-is-ubuntu-desktop-used-for) — 6 comments, 2 upvotes
  > **Top comment:** "Thanks you
"
- Title: [What is special about Ubuntu?](https://www.g2.com/discussions/what-is-special-about-ubuntu) — 5 comments, 5 upvotes
  > **Top comment:** "is one of the stable linux."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-ubuntu)