Compare ServiceNow IT Service Management and SysAid 
Featured Products
At a Glance
Market Segments
Enterprise (74.3% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
ServiceNow IT Service Management
Star Rating
(1,243)4.4 out of 5
Market Segments
Enterprise (74.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in ease of use, with users appreciating its intuitive design and user-friendly interface. Many have highlighted how the platform's automation features significantly improve efficiency, allowing for a smoother ticketing process and reduced IT workload.
- Users say that ServiceNow IT Service Management stands out for its workflow automation, which effectively reduces manual tasks. Reviewers have noted that the ability to automate incidents, requests, and approvals leads to fewer delays and human errors, enhancing overall productivity.
- According to verified reviews, SysAid's quality of support is a strong point, with many users praising the responsiveness and helpfulness of the support team. This level of support is often cited as a key factor in their satisfaction with the product.
- Reviewers mention that ServiceNow's integration of AI features is highly efficient, particularly in summarizing ticket progress without needing to sift through detailed notes. This capability is seen as a significant time-saver, contributing to improved productivity for IT teams.
- G2 reviewers highlight that while SysAid is well-suited for mid-market companies, ServiceNow is favored by larger enterprises, as evidenced by its higher market presence. This distinction may influence buyers based on their organization's size and specific needs.
- Users report that SysAid's automation capabilities not only streamline ticket routing but also enhance the overall user experience. The platform's ability to provide performance insights weekly helps IT departments stay on top of their operations, a feature that many find invaluable.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ServiceNow IT Service Management
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.9
804
8.9
595
Ease of Use
8.5
1,024
9.0
598
Ease of Setup
8.2
584
8.5
525
Ease of Admin
8.6
316
8.8
519
Quality of Support
8.6
732
9.0
586
Has the product been a good partner in doing business?
8.8
311
9.1
511
Product Direction (% positive)
8.8
781
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
9.0
246
|
Verified
8.8
232
|
Verified
8.7
232
|
Verified
8.7
265
|
Verified
8.8
247
|
Verified
8.8
272
|
Verified
Service Desk
9.2
262
|
Verified
9.5
292
|
Verified
9.2
251
|
Verified
9.3
280
|
Verified
9.0
249
|
Verified
8.9
257
|
Verified
Management
8.9
240
|
Verified
8.7
253
|
Verified
8.9
216
|
Verified
9.0
255
|
Verified
8.8
221
|
Verified
8.7
236
|
Verified
8.8
216
|
Verified
8.6
238
|
Verified
8.5
201
8.3
180
|
Verified
Functionality
9.4
254
|
Verified
9.4
268
|
Verified
8.8
223
8.8
222
|
Verified
8.7
224
|
Verified
8.9
229
|
Verified
8.9
234
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
43
8.7
5
7.5
42
Not enough data
8.0
57
7.5
8
7.5
42
8.3
5
7.5
43
8.7
5
7.2
44
Not enough data
7.5
44
Not enough data
Monitoring
8.9
225
|
Verified
Not enough data
9.0
235
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
237
|
Verified
Not enough data
9.0
233
Not enough data
8.7
222
|
Verified
Not enough data
Generative AI
8.3
106
Not enough data
8.3
121
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.8
29
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.6
26
Not enough data
7.6
26
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
305
9.0
406
8.9
303
8.9
418
9.1
308
9.1
426
8.8
299
8.4
388
8.7
291
8.5
375
Reporting
8.7
304
8.6
415
8.7
279
8.4
388
8.4
172
8.3
325
Access & Usability
8.0
236
7.4
295
8.7
289
8.8
392
8.5
258
9.0
385
8.8
164
8.6
313
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.6
23
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.6
19
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and SysAid are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.0%
Financial Services
5.5%
Computer & Network Security
3.6%
Other
49.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
What is the ServiceNow now platform?
2 Comments
PN
Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees...Read more
What features of ITIL are utilized by the ServiceNow platform?
1 Comment
VS
Following are some of the advantages of using ServiceNow ITIL:
It allows us to develop an evident capability model that coordinates with enterprise...Read more
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
What is SysAid used for?
1 Comment
Official Response from SysAid
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,...Read more
How do I upgrade my SysAid?
1 Comment
AC
You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guideRead more
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