# ServiceNow IT Service Management vs SuperOps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in its **incident and problem management capabilities** , allowing users to effectively identify related incidents and reduce overall volume, which is particularly beneficial for larger organizations.
- **Users say** SuperOps shines with its **user-friendly interface** , making it an excellent choice for technicians who are new to PSA or RMM tools. Reviewers appreciate its continuous evolution and quick bug fixes, highlighting the company's approachable culture.
- **According to verified reviews** , ServiceNow IT Service Management is recognized for its **automated incident creation** through integrations, which streamlines workflows and enhances efficiency for teams that rely on multiple tools.
- **Reviewers mention** that SuperOps provides **phenomenal customer support** , with many users praising the responsiveness and helpfulness of the support team, which can be a significant advantage for small businesses needing reliable assistance.
- **G2 reviewers highlight** that while ServiceNow IT Service Management has a higher overall satisfaction score, it may present challenges in terms of **setup complexity** , which can be a hurdle for organizations looking for a quick implementation.
- **Users note** that SuperOps offers a competitive entry-level price, making it an attractive option for small businesses, especially when compared to the more extensive features of ServiceNow that may be more suited for larger enterprises.



| | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,866 | 133 | 
| **Largest Market Segment** | Enterprise (73.8% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (163 reviews)
- Incident Management (110 reviews)

Cons:
- Learning Curve (70 reviews)
- Expensive (59 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
  | **Meets Requirements** | 8.9 (886 reviews) | 8.7 (115 reviews) | 
  | **Ease of Use** | 8.5 (1325 reviews) | 9.0 (119 reviews) | 
  | **Ease of Setup** | 8.2 (716 reviews) | 9.0 (104 reviews) | 
  | **Ease of Admin** | 8.6 (324 reviews) | 9.0 (100 reviews) | 
  | **Quality of Support** | 8.6 (961 reviews) | 9.4 (114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (319 reviews) | 9.2 (100 reviews) | 
  | **Product Direction (% positive)** | 8.8 (882 reviews) | 9.6 (115 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 650 |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Change Management** | 9.1 (316 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (254 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (311 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Help Desk** | 9.4 (379 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (313 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (353 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting** | 8.9 (306 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (237 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (238 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (220 reviews) | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Ticketing System** | 9.5 (390 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (226 reviews) | Not enough data | 
| **Alerting** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.0 (327 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (50 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (45 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (121 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (45 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (48 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (48 reviews) | Not enough data | 
| **Decision Making** | 7.6 (49 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Asset Tracking** | Not enough data | Feature Not Available | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | 

#### Service Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Scope

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |

#### Functionality

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | 

#### Analytics - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.2/10 | 306 |
| **SuperOps** | N/A | N/A |

#### Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Constant Monitoring** | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (238 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (245 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.5 (31 reviews) | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Ticket Assignment** | 9.2 (247 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (250 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (233 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (28 reviews) | Not enough data | 
| **Decision Making** | 7.7 (28 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |

#### Asset Inventory

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | 
| **Asset Discovery** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 6.9/10 | 65 |

#### Customer Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.2 (60 reviews) | 
| **Sales** | Not enough data | 6.9 (48 reviews) | 
| **Marketing** | Not enough data | 6.0 (45 reviews) | 
| **Client Portal** | Not enough data | 7.6 (56 reviews) | 

#### Project Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Project Planning** | Not enough data | 7.2 (55 reviews) | 
| **Project Tracking** | Not enough data | 7.1 (56 reviews) | 
| **Resource Definition** | Not enough data | 7.4 (48 reviews) | 
| **Resource Management** | Not enough data | 7.7 (50 reviews) | 

#### Accounting

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 7.0 (45 reviews) | 
| **Invoice Management** | Not enough data | 6.9 (50 reviews) | 
| **Payments** | Not enough data | 6.8 (44 reviews) | 
| **Project Accounting** | Not enough data | 6.2 (40 reviews) | 
| **Budget Tracking** | Not enough data | 5.8 (40 reviews) | 

#### Portfolio Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (38 reviews) | 
| **Portfolio Performance** | Not enough data | 6.3 (38 reviews) | 
| **Risk** | Not enough data | 6.7 (40 reviews) | 
| **Portfolio Mix** | Not enough data | 6.4 (39 reviews) | 

#### Analytics

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Forecasting** | Not enough data | 5.9 (39 reviews) | 
| **Reporting** | Not enough data | 7.4 (52 reviews) | 
| **KPIs** | Not enough data | 7.0 (44 reviews) | 

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.4 (59 reviews) | 
| **Workflow** | Not enough data | 7.7 (53 reviews) | 
| **Access Management** | Not enough data | 7.6 (50 reviews) | 

#### Platform

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **APIs** | Not enough data | 7.1 (42 reviews) | 
| **Internationalization** | Not enough data | 7.5 (38 reviews) | 
| **Performance and Reliability** | Not enough data | 8.3 (58 reviews) | 
| **Mobile** | Not enough data | 7.3 (52 reviews) | 
| **Offline Access** | Not enough data | 4.0 (36 reviews) | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (29 reviews) | 
| **AI Text Summarization** | Not enough data | 6.3 (29 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 

#### Communication 

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 396 |
| **SuperOps** | N/A | N/A |

#### Incident Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (324 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (320 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (324 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (314 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.8 (302 reviews) | Not enough data | 

#### Reporting

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Dashboards** | 8.8 (320 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (286 reviews) | Not enough data | 
| **Surveys** | 8.5 (178 reviews) | Not enough data | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Mobile** | 8.0 (239 reviews) | Not enough data | 
| **Self Service** | 8.8 (304 reviews) | Not enough data | 
| **Active Directory** | 8.5 (262 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.8 (167 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | 7.9 (20 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Analysis

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 

#### Platform

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **IT Knowledge Management** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to ServiceNow IT Service Management (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SuperOps (8):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Small-Business** | 5.6% | 87.1% | 
| **Mid-Market** | 20.6% | 12.1% | 
| **Enterprise** | 73.8% | 0.8% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 25.2%
- **Hospital & Health Care:** 7.2%
- **Computer Software:** 6.6%
- **Financial Services:** 5.8%
- **Insurance:** 3.4%
- **Computer & Network Security:** 3.3%
- **Higher Education:** 3.1%
- **Banking:** 2.8%
- **Retail:** 2.5%
- **Manufacturing:** 2.4%
- **Other:** 37.9%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
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- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)

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## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 2 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 1 comment
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."

### SuperOps

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-superops)