# ServiceNow IT Service Management vs SuperOps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in its ability to automate ticket routing and integrate deeply with the CMDB, which helps users manage complex incidents more effectively. This feature is particularly beneficial for organizations looking to streamline their IT operations.
- **Users say** SuperOps stands out for its modern interface, making it easy to navigate and stay organized. This user-friendly design is a significant advantage for teams that prioritize productivity and ease of use in their daily operations.
- **According to verified reviews** , ServiceNow IT Service Management is praised for its customization options and robust reporting capabilities. Users appreciate the ability to create tailored dashboards based on SLA and OLA standards, which enhances their ability to monitor performance metrics.
- **Reviewers mention** that SuperOps provides exceptional customer support, with many users highlighting the responsiveness and helpfulness of the support team. This level of service can be a game-changer for small businesses that may not have extensive IT resources.
- **G2 reviewers indicate** that while ServiceNow IT Service Management has a higher overall satisfaction score, SuperOps offers a competitive entry-level price, making it an attractive option for small businesses looking for cost-effective solutions without sacrificing essential features.
- **Users report** that ServiceNow IT Service Management's implementation process can be more complex compared to SuperOps, which is noted for its quick setup and ease of administration. This difference can significantly impact how quickly teams can start benefiting from the software.



| | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,866 | 133 | 
| **Largest Market Segment** | Enterprise (73.8% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (163 reviews)
- Incident Management (110 reviews)

Cons:
- Learning Curve (70 reviews)
- Expensive (59 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
  | **Meets Requirements** | 8.9 (887 reviews) | 8.7 (115 reviews) | 
  | **Ease of Use** | 8.5 (1326 reviews) | 9.0 (119 reviews) | 
  | **Ease of Setup** | 8.2 (717 reviews) | 9.0 (104 reviews) | 
  | **Ease of Admin** | 8.6 (325 reviews) | 9.0 (100 reviews) | 
  | **Quality of Support** | 8.6 (962 reviews) | 9.4 (114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (320 reviews) | 9.2 (100 reviews) | 
  | **Product Direction (% positive)** | 8.9 (883 reviews) | 9.6 (115 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 651 |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Change Management** | 9.1 (317 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (254 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (311 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Help Desk** | 9.4 (380 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (313 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (354 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting** | 8.9 (307 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (238 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (238 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (220 reviews) | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Ticketing System** | 9.5 (391 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (226 reviews) | Not enough data | 
| **Alerting** | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.0 (328 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (50 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (45 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (121 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (45 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (48 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (48 reviews) | Not enough data | 
| **Decision Making** | 7.6 (49 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Asset Tracking** | Not enough data | Feature Not Available | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | 

#### Service Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Scope

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |

#### Functionality

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | 

#### Analytics - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.2/10 | 306 |
| **SuperOps** | N/A | N/A |

#### Monitoring

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Constant Monitoring** | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (238 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (245 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.5 (31 reviews) | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Ticket Assignment** | 9.2 (247 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (250 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (233 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (28 reviews) | Not enough data | 
| **Decision Making** | 7.7 (28 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |

#### Asset Inventory

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | 
| **Asset Discovery** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | 6.9/10 | 65 |

#### Customer Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.2 (60 reviews) | 
| **Sales** | Not enough data | 6.9 (48 reviews) | 
| **Marketing** | Not enough data | 6.0 (45 reviews) | 
| **Client Portal** | Not enough data | 7.6 (56 reviews) | 

#### Project Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Project Planning** | Not enough data | 7.2 (55 reviews) | 
| **Project Tracking** | Not enough data | 7.1 (56 reviews) | 
| **Resource Definition** | Not enough data | 7.4 (48 reviews) | 
| **Resource Management** | Not enough data | 7.7 (50 reviews) | 

#### Accounting

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 7.0 (45 reviews) | 
| **Invoice Management** | Not enough data | 6.9 (50 reviews) | 
| **Payments** | Not enough data | 6.8 (44 reviews) | 
| **Project Accounting** | Not enough data | 6.2 (40 reviews) | 
| **Budget Tracking** | Not enough data | 5.8 (40 reviews) | 

#### Portfolio Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (38 reviews) | 
| **Portfolio Performance** | Not enough data | 6.3 (38 reviews) | 
| **Risk** | Not enough data | 6.7 (40 reviews) | 
| **Portfolio Mix** | Not enough data | 6.4 (39 reviews) | 

#### Analytics

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Forecasting** | Not enough data | 5.9 (39 reviews) | 
| **Reporting** | Not enough data | 7.4 (52 reviews) | 
| **KPIs** | Not enough data | 7.0 (44 reviews) | 

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.4 (59 reviews) | 
| **Workflow** | Not enough data | 7.7 (53 reviews) | 
| **Access Management** | Not enough data | 7.6 (50 reviews) | 

#### Platform

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **APIs** | Not enough data | 7.1 (42 reviews) | 
| **Internationalization** | Not enough data | 7.5 (38 reviews) | 
| **Performance and Reliability** | Not enough data | 8.3 (58 reviews) | 
| **Mobile** | Not enough data | 7.3 (52 reviews) | 
| **Offline Access** | Not enough data | 4.0 (36 reviews) | 

#### Generative AI

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (29 reviews) | 
| **AI Text Summarization** | Not enough data | 6.3 (29 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 

#### Communication 

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 397 |
| **SuperOps** | N/A | N/A |

#### Incident Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (324 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (320 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (324 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (314 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.8 (302 reviews) | Not enough data | 

#### Reporting

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Dashboards** | 8.8 (321 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (286 reviews) | Not enough data | 
| **Surveys** | 8.5 (178 reviews) | Not enough data | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Mobile** | 8.0 (239 reviews) | Not enough data | 
| **Self Service** | 8.8 (304 reviews) | Not enough data | 
| **Active Directory** | 8.5 (262 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.8 (167 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | 7.9 (20 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Analysis

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 

#### Platform

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **IT Knowledge Management** | Not enough data | Not enough data | 

#### Security

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to ServiceNow IT Service Management (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SuperOps (8):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | SuperOps | 
|---|---|---|
| **Small-Business** | 5.6% | 87.1% | 
| **Mid-Market** | 20.6% | 12.1% | 
| **Enterprise** | 73.8% | 0.8% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 25.1%
- **Hospital & Health Care:** 7.2%
- **Computer Software:** 6.6%
- **Financial Services:** 5.7%
- **Insurance:** 3.4%
- **Computer & Network Security:** 3.3%
- **Higher Education:** 3.1%
- **Banking:** 2.8%
- **Retail:** 2.5%
- **Manufacturing:** 2.4%
- **Other:** 38.0%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
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- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (228 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1158 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1044 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1102 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)

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## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 2 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 1 comment
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."

### SuperOps

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-superops)