# ServiceNow IT Service Management vs Splunk On-Call Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splunk On-Call excels in its **notification system** , which ensures that on-call members never miss critical alerts. Users appreciate the tool's flexibility and configurability, enhancing their incident management processes significantly.
- **Users say** that ServiceNow IT Service Management stands out for its **seamless ticket routing automation** and deep integration with the CMDB. This centralizes all active incidents into a single interface, making it easier to monitor complex user requests and manage workflows effectively.
- **According to verified reviews** , Splunk On-Call offers a more **intuitive setup experience** , with users highlighting the ease of organizing escalation policies and integrating notifications from various platforms, which helps prevent issues when the on-call person is unavailable.
- **Reviewers mention** that ServiceNow IT Service Management provides robust **customization options** and easy reporting capabilities. Users find it beneficial for designing dashboards based on SLA and OLA standards, which enhances their operational efficiency.
- **G2 reviewers highlight** that while both products have similar star ratings, Splunk On-Call's **quality of support** is notably higher, with users praising the responsiveness and helpfulness of the support team, which contributes to a better overall experience.
- **Users express** that ServiceNow IT Service Management, despite its strengths, can sometimes feel overwhelming due to its extensive features, which may require a steeper learning curve compared to the more straightforward approach of Splunk On-Call.



| | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,904 | 52 | 
| **Largest Market Segment** | Enterprise (73.1% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | No pricing available | -- | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

### Splunk On-Call

Pros:
- Alerting System (3 reviews)
- Alert Management (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Features (2 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
  | **Meets Requirements** | 8.9 (920 reviews) | 8.9 (48 reviews) | 
  | **Ease of Use** | 8.5 (1384 reviews) | 8.6 (48 reviews) | 
  | **Ease of Setup** | 8.2 (768 reviews) | 8.9 (31 reviews) | 
  | **Ease of Admin** | 8.6 (337 reviews) | 8.8 (31 reviews) | 
  | **Quality of Support** | 8.6 (1003 reviews) | 9.1 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (332 reviews) | 9.5 (28 reviews) | 
  | **Product Direction (% positive)** | 8.9 (919 reviews) | 9.0 (48 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Splunk On-Call

#### Entry-Level Pricing

Plan: Custom Pricing

Price: --

Description: Create a customized plan to meet your specific needs.


[Browse all 4 editions](https://www.g2.com/products/splunk-on-call/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 676 |
| **Splunk On-Call** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Change Management** | 9.2 (334 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (258 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (324 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Help Desk** | 9.4 (403 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (325 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (374 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Reporting** | 8.9 (324 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (244 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (242 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (241 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (221 reviews) | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Ticketing System** | 9.5 (416 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (229 reviews) | Not enough data | 
| **Alerting** | 8.7 (233 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.0 (347 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (47 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (140 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (47 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (50 reviews) | Not enough data | 
| **Decision Making** | 7.6 (51 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.2/10 | 311 |
| **Splunk On-Call** | 9.5/10 | 5 |

#### Monitoring

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Constant Monitoring** | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (240 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (246 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 
| **AI Monitoring** | 7.6 (32 reviews) | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Ticket Assignment** | 9.2 (252 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (253 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (236 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (29 reviews) | Not enough data | 
| **Decision Making** | 7.8 (29 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Generative AI

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 404 |
| **Splunk On-Call** | N/A | N/A |

#### Incident Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (330 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (325 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (331 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (320 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.8 (304 reviews) | Not enough data | 

#### Reporting

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Dashboards** | 8.8 (327 reviews) | Not enough data | 
| **Time Tracking** | 8.8 (290 reviews) | Not enough data | 
| **Surveys** | 8.5 (179 reviews) | Not enough data | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Mobile** | 8.0 (240 reviews) | Not enough data | 
| **Self Service** | 8.8 (304 reviews) | Not enough data | 
| **Active Directory** | 8.5 (263 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.8 (167 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | 7.9 (20 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Splunk On-Call (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Small-Business** | 5.9% | 19.2% | 
| **Mid-Market** | 21.0% | 46.2% | 
| **Enterprise** | 73.1% | 34.6% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

#### Splunk On-Call

- **Computer Software:** 28.8%
- **Information Technology and Services:** 26.9%
- **Retail:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Broadcast Media:** 3.8%
- **Financial Services:** 3.8%
- **Internet:** 1.9%
- **Insurance:** 1.9%
- **Media Production:** 1.9%
- **Hospitality:** 1.9%
- **Other:** 13.5%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (281 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

### Alternatives to Splunk On-Call

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (54 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)

---
## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

### Splunk On-Call

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-splunk-on-call)