# ServiceNow IT Service Management vs Splunk On-Call Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splunk On-Call excels in its **notification system** , which ensures that on-call members never miss critical alerts. Users appreciate the tool's flexibility and configurability, enhancing their incident management processes significantly.
- **Users say** that ServiceNow IT Service Management shines in its ability to **centralize support requests** , making it easier to resolve issues efficiently. Reviewers highlight how the platform streamlines incident, problem, change, and request management into a single control plane, simplifying their workflow.
- **According to verified reviews** , Splunk On-Call offers a more **intuitive setup experience** , with users noting that the escalation policy organization helps prevent issues when on-call personnel are unavailable. This feature is particularly beneficial for teams needing quick and effective incident response.
- **Reviewers mention** that ServiceNow IT Service Management provides a consistent experience, valuing the platform's ability to ensure that tickets end up in the right place, even if they are not resolved instantly. This reliability is crucial for organizations managing a high volume of support requests.
- **Users highlight** that Splunk On-Call's robust integration capabilities allow notifications from various platforms, enhancing communication and alerting processes. This flexibility is a significant advantage for teams that rely on multiple tools for incident management.
- **G2 reviewers note** that while both products have similar star ratings, ServiceNow's extensive user base and recent review activity suggest a more established presence in the market, which may provide additional confidence for enterprises looking for a comprehensive IT service management solution.



---
## Frequently Asked Questions

### What is the difference between Splunk On-Call vs ServiceNow IT Service...?

Splunk On-Call and ServiceNow IT Service Management are both highly rated IT alerting solutions, but Splunk On-Call stands out for its ease of setup and support, while ServiceNow IT Service Management is recognized for its robust features and collaboration capabilities.

| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.5/5 (52 reviews) | 4.5/5 (1953 reviews) |
| — | Enterprise |
| 8.9 | 8.2 |
| 9.1 | 8.6 |
| Alerting System | Ease of Use |



### How do the pricing models of Splunk On-Call and ServiceNow IT Service... compare?

Splunk On-Call is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ServiceNow IT Service Management.

- **Splunk On-Call:** Reviewers highlight reasonable pricing and satisfaction with the value received, noting cost reductions after acquisition.
- **ServiceNow IT Service Management:** Reviewers frequently mention high license costs and complexity in the pricing model, especially for smaller organizations.



### What are the best alternatives to Splunk On-Call and ServiceNow IT Service...?

According to G2, the top three alternatives to Splunk On-Call and ServiceNow IT Service Management are Freshservice, PagerDuty, and xMatters.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | Reviewers highlight reasonable pricing and cost reductions after acquisition. | Alerting System |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Reviewers frequently mention high license costs and complex pricing. | Ease of Use |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | Automation and ease of use |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Incident response and reliability |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Integration flexibility |



### Which IT Alerting features should I prioritize when comparing Splunk On-Call and ServiceNow IT Service...?

Buyers should prioritize alerting and notification, ease of setup, integrations, escalation policies, and mobile capabilities when comparing Splunk On-Call and ServiceNow IT Service Management.

- **Alerting and Notification:** Splunk On-Call: 3 all-time mentions for Alerting System; ServiceNow IT Service Management: 97 all-time mentions for Features, including alerting.
- **Ease of Setup:** Splunk On-Call: 8.9; ServiceNow IT Service Management: 8.2.
- **Integrations:** Splunk On-Call: 2 all-time mentions for Integrations, with Slack integration cited in 8 reviews; ServiceNow IT Service Management: 22 all-time mentions for Jira integration.
- **Escalation Policies:** Splunk On-Call: 2 all-time mentions for On-Call Services and multiple reviewer highlights; ServiceNow IT Service Management: No specific escalation policy mentions.
- **Mobile:** Both products have recent reviewer praise for mobile capabilities, with Splunk On-Call's mobile app cited for flexibility and control.



### What are the pros and cons of Splunk On-Call vs ServiceNow IT Service...?

Splunk On-Call's headline strength is its alerting and escalation flexibility, while ServiceNow IT Service Management is recognized for its comprehensive features and ease of use.

- **Splunk On-Call strengths:** Alerting System (3 all-time mentions), Alert Management (3), Configuration Ease (2), Customization (2), Flexibility (2), Incident Management (2), Integrations (2), On-Call Services (2), Ease of Use (1), Easy Setup (1).
- **Splunk On-Call trade-offs:** Limited Features (2), Missing Features (2), Notification Issues (2), Complexity (1), Complex UI (1), Difficult Customization (1).
- **ServiceNow IT Service Management strengths:** Ease of Use (168), Features (97), Collaboration (52), Team Collaboration (30), Updates (10).
- **ServiceNow IT Service Management trade-offs:** Reviewers mention high license costs, complex pricing, and a steep learning curve for new users.



### Is Splunk On-Call or ServiceNow IT Service... better for small businesses?

Splunk On-Call is the better fit for small businesses, as ServiceNow IT Service Management is primarily used by enterprise reviewers.

- **Splunk On-Call:** No largest segment data, but reviewers highlight ease of setup and value for smaller teams.
- **ServiceNow IT Service Management:** Largest segment is Enterprise, with reviewers noting complexity and cost as barriers for smaller organizations.



### Which IT Alerting platform has better integrations?

Splunk On-Call is favored for integrations, with reviewers citing a broader range of integration options and higher mention counts for key tools.

- **Splunk On-Call:** Slack integration cited in 8 reviews, Jira and Statuspage integrations mentioned; reviewers highlight easy integrations and configuration.
- **ServiceNow IT Service Management:** Jira integration cited in 22 reviews; reviewers note strong integrations with enterprise applications.



### How do Splunk On-Call and ServiceNow IT Service... compare on customer support?

Splunk On-Call scores higher on Quality of Support (9.1 vs 8.6), indicating a material advantage over ServiceNow IT Service Management.

- **Splunk On-Call:** Reviewers consistently praise responsive and helpful support, with multiple 7/7 support ratings and positive setup experiences.
- **ServiceNow IT Service Management:** Reviewers note generally good support, but some mention slow response times and the need for specialized expertise for complex issues.



### Which is easier to implement, Splunk On-Call or ServiceNow IT Service...?

Splunk On-Call is easier to implement, with a higher Ease of Setup score (8.9 vs 8.2) compared to ServiceNow IT Service Management.

- **Splunk On-Call:** Reviewers highlight straightforward setup, easy configuration, and quick onboarding for teams.
- **ServiceNow IT Service Management:** Reviewers frequently mention a complex initial setup, need for admin expertise, and a steeper learning curve for customization.



### Which product has better Mobile?

Splunk On-Call is more frequently praised for its mobile capabilities, with reviewers highlighting its flexibility and control for on-call management.

- **Splunk On-Call:** Multiple reviewers cite the mobile app as a key benefit, enabling incident response and scheduling from anywhere; mobile app integration is a recurring theme.
- **ServiceNow IT Service Management:** Reviewers mention mobile access and centralized dashboards, but with less emphasis on mobile-specific strengths compared to Splunk On-Call.



| | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,985 | 52 | 
| **Largest Market Segment** | Enterprise (72.7% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | No pricing available | -- | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (163 reviews)
- Incident Management (110 reviews)

Cons:
- Learning Curve (70 reviews)
- Expensive (59 reviews)

### Splunk On-Call

Pros:
- Alerting System (3 reviews)
- Alert Management (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Features (2 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
  | **Meets Requirements** | 8.9 (934 reviews) | 8.9 (48 reviews) | 
  | **Ease of Use** | 8.6 (1448 reviews) | 8.6 (48 reviews) | 
  | **Ease of Setup** | 8.2 (787 reviews) | 8.9 (31 reviews) | 
  | **Ease of Admin** | 8.6 (346 reviews) | 8.8 (31 reviews) | 
  | **Quality of Support** | 8.6 (1057 reviews) | 9.1 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (341 reviews) | 9.5 (28 reviews) | 
  | **Product Direction (% positive)** | 8.8 (930 reviews) | 9.0 (48 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Splunk On-Call

#### Entry-Level Pricing

Plan: Custom Pricing

Price: --

Description: Create a customized plan to meet your specific needs.


[Browse all 4 editions](https://www.g2.com/products/splunk-on-call/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Configuration Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Additional Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Widgets** | Not enough data | Not enough data | 
| **Impact Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Data Aggregation and Publishing** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Configuration Automation** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **IT Cost Management** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Sarbanes-Oxley Compliance** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.7/10 | 746 |
| **Splunk On-Call** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Change Management** | 9.2 (350 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (334 reviews) ✓ Verified | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | 10.0 (12 reviews) | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | 8.0 (5 reviews) | Not enough data | 
| **Ticket Management** | 9.3 (22 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (11 reviews) | Not enough data | 
| **Problem Management** | 10.0 (9 reviews) | Not enough data | 
| **Incident Management** | 9.8 (21 reviews) | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Help Desk** | 9.4 (416 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (333 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (384 reviews) ✓ Verified | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Reporting** | 9.0 (332 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.6 (248 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (244 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (224 reviews) | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Ticketing System** | 9.5 (436 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (229 reviews) | Not enough data | 
| **Alerting** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (363 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (47 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (51 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (51 reviews) | Not enough data | 
| **Decision Making** | 7.7 (52 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.3/10 | 319 |
| **Splunk On-Call** | 9.5/10 | 5 |

#### Monitoring

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Constant Monitoring** | 8.9 (226 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (244 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (249 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 
| **AI Monitoring** | 7.7 (33 reviews) | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Ticket Assignment** | 9.2 (253 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (253 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (237 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 8.3 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (126 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.9 (30 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Generative AI

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 418 |
| **Splunk On-Call** | N/A | N/A |

#### Incident Management

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (333 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (328 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (336 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (322 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.8 (307 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Dashboards** | 8.8 (329 reviews) | Not enough data | 
| **Time Tracking** | 8.8 (292 reviews) | Not enough data | 
| **Surveys** | 8.5 (179 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Mobile** | 8.0 (240 reviews) | Not enough data | 
| **Self Service** | 8.8 (306 reviews) | Not enough data | 
| **Active Directory** | 8.5 (263 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.8 (167 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | 7.9 (20 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Splunk On-Call (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | Splunk On-Call | 
|---|---|---|
| **Small-Business** | 5.9% | 19.2% | 
| **Mid-Market** | 21.4% | 46.2% | 
| **Enterprise** | 72.7% | 34.6% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.0%
- **Hospital & Health Care:** 7.3%
- **Computer Software:** 6.8%
- **Financial Services:** 6.1%
- **Computer & Network Security:** 3.5%
- **Insurance:** 3.4%
- **Higher Education:** 3.2%
- **Banking:** 2.8%
- **Manufacturing:** 2.4%
- **Consulting:** 2.4%
- **Other:** 38.1%

#### Splunk On-Call

- **Computer Software:** 28.8%
- **Information Technology and Services:** 26.9%
- **Retail:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Broadcast Media:** 3.8%
- **Financial Services:** 3.8%
- **Internet:** 1.9%
- **Insurance:** 1.9%
- **Media Production:** 1.9%
- **Hospitality:** 1.9%
- **Other:** 13.5%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (322 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (633 reviews)

### Alternatives to Splunk On-Call

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (791 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)

---
## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 2 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

### Splunk On-Call

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-splunk-on-call)