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Compare ServiceNow IT Service Management and Splunk On-Call 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Enterprise (74.1% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
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ServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Constant Monitoring" with a score of 9.0, providing real-time insights that help teams stay proactive, while ServiceNow IT Service Management, with a score of 8.7, is noted for its robust incident management but may not match the immediacy of alerts.
- Reviewers mention that Splunk On-Call's "Quality of Support" is rated at 9.2, highlighting the responsiveness and helpfulness of their support team, whereas ServiceNow's support, rated at 8.5, is seen as adequate but not as consistently praised.
- G2 users indicate that Splunk On-Call's "Ease of Setup" is a standout feature with a score of 9.1, making it user-friendly for teams looking to implement quickly, while ServiceNow's setup process, rated at 8.4, can be more complex and time-consuming.
- Users on G2 report that Splunk On-Call shines in "Ticket Accuracy" with a score of 9.1, ensuring that incidents are logged correctly, while ServiceNow's ticketing system, although effective, received a slightly lower score of 8.9, indicating room for improvement in this area.
- Reviewers mention that Splunk On-Call's "Automate Ticket Routing" feature, rated at 9.0, significantly enhances workflow efficiency, whereas ServiceNow's similar functionality, while effective, is rated at 8.7, suggesting it may not be as seamless.
- Users say that Splunk On-Call's "Generative AI" capabilities, particularly in "AI Text Generation" with a score of 8.7, provide valuable insights for incident resolution, while ServiceNow's AI features, rated at 8.6, are useful but not as highly regarded for text generation tasks.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableSplunk On-Call
Custom Pricing
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Create a customized plan to meet your specific needs.
Free Trial
ServiceNow IT Service Management
No trial information availableSplunk On-Call
Free Trial is available
Ratings
Meets Requirements
8.9
774
8.9
46
Ease of Use
8.5
993
8.6
46
Ease of Setup
8.1
553
9.1
29
Ease of Admin
8.6
299
8.9
29
Quality of Support
8.5
702
9.2
42
Has the product been a good partner in doing business?
8.8
295
9.8
26
Product Direction (% positive)
8.8
752
9.2
46
Features by Category
Administration
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Not enough data
Service Desk
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Not enough data
Management
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Not enough data
Functionality
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Not enough data
Monitoring
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Not enough data
Generative AI
8.3
106
Not enough data
8.3
120
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Not enough data
Reporting
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Not enough data
Access & Usability
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Not enough data
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and Splunk On-Call are categorized as Incident Management
Unique Categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Configuration Management, and Service Desk
Splunk On-Call is categorized as IT Alerting and Incident Response
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
Splunk On-Call has no discussions with answers
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