# ServiceNow IT Service Management vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in **ease of use** , with users highlighting its **fast remote connection** and **clean UI**. Many appreciate the platform's ability to support customers remotely without needing on-site visits, making it a practical choice for small businesses.
- **Users say** that ServiceNow IT Service Management shines in **automation and integration** , particularly with its **seamless ticket routing** and deep integration with the CMDB. This centralizes incident management, which is crucial for enterprises handling complex user requests.
- **According to verified reviews** , Splashtop Remote Support is praised for its **low maintenance cost** and **easy installation** , with deployment often described as just a few clicks away. This makes it an attractive option for small businesses looking for a straightforward solution.
- **Reviewers mention** that ServiceNow IT Service Management offers robust **customization options** and **easy reporting** , allowing users to design dashboards based on SLA and OLA standards. This flexibility is particularly beneficial for larger organizations with specific operational needs.
- **G2 reviewers highlight** that while Splashtop Remote Support provides excellent **multi-monitor support** and effective customer support, it may not have the same level of **ticket prioritization** features as ServiceNow, which is noted for its strong capabilities in managing and prioritizing tickets efficiently.
- **Users report** that while both platforms have their strengths, ServiceNow IT Service Management's **market presence** and extensive user base provide a level of reliability and support that can be crucial for enterprises, whereas Splashtop is often favored by small businesses for its simplicity and cost-effectiveness.



| | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,905 | 268 | 
| **Largest Market Segment** | Enterprise (73.0% of reviews) | Small-Business (58.1% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.9 (920 reviews) | 9.5 (212 reviews) | 
  | **Ease of Use** | 8.5 (1384 reviews) | 9.5 (212 reviews) | 
  | **Ease of Setup** | 8.2 (768 reviews) | 9.4 (183 reviews) | 
  | **Ease of Admin** | 8.6 (337 reviews) | 9.4 (160 reviews) | 
  | **Quality of Support** | 8.6 (1003 reviews) | 9.4 (172 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (332 reviews) | 9.5 (154 reviews) | 
  | **Product Direction (% positive)** | 8.9 (919 reviews) | 9.4 (198 reviews) | 

---
## Pricing

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 676 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Change Management** | 9.2 (334 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (258 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (324 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Help Desk** | 9.4 (403 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (325 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 9.1 (374 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.9 (324 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.7 (244 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (242 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (241 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.4 (221 reviews) | Not enough data | 

#### Functionality

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Ticketing System** | 9.5 (416 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (229 reviews) | Not enough data | 
| **Alerting** | 8.7 (233 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.0 (347 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (47 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (140 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (47 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (50 reviews) | Not enough data | 
| **Decision Making** | 7.6 (51 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.2/10 | 311 |
| **Splashtop Remote Support** | N/A | N/A |

#### Monitoring

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Constant Monitoring** | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.1 (240 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (246 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.6 (32 reviews) | Not enough data | 

#### Management Tools

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Ticket Assignment** | 9.2 (252 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (253 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.7 (236 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (29 reviews) | Not enough data | 
| **Decision Making** | 7.8 (29 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | N/A | N/A |
| **Splashtop Remote Support** | 8.3/10 | 89 |

#### Administration

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.4 (77 reviews) | 
| **File Sharing** | Not enough data | 8.9 (68 reviews) | 
| **Session Recording** | Not enough data | 8.6 (61 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.3 (73 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.8 (60 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (70 reviews) | 

#### Maintenance

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (62 reviews) | 
| **Remote Printing** | Not enough data | 7.9 (52 reviews) | 

#### Communication 

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | 8.8 (60 reviews) | 
| **VoIP** | Not enough data | 5.8 (48 reviews) | 
| **Video Conference Call** | Not enough data | 5.3 (46 reviews) | 
| **Screen Annotations** | Not enough data | 7.0 (50 reviews) | 

#### Security

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (59 reviews) | 
| **Compliance** | Not enough data | 8.5 (56 reviews) | 

#### Device Support

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.8 (59 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.2 (60 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (59 reviews) | 

#### Performance

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow IT Service Management** | 8.5/10 | 404 |
| **Splashtop Remote Support** | 7.3/10 | 80 |

#### Incident Management

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (330 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 9.0 (325 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 9.1 (331 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 8.8 (320 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.8 (304 reviews) | Feature Not Available | 

#### Reporting

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 8.8 (327 reviews) | 8.2 (23 reviews) | 
| **Time Tracking** | 8.8 (290 reviews) | Feature Not Available | 
| **Surveys** | 8.5 (179 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 8.0 (240 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 8.8 (304 reviews) | Feature Not Available | 
| **Active Directory** | 8.5 (263 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 8.8 (167 reviews) | 7.8 (20 reviews) | 

#### Agentic AI - Service Desk

| Feature | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (23 reviews) | 7.0 (9 reviews) | 
| **Multi-step Planning** | 8.1 (21 reviews) | 7.6 (9 reviews) | 
| **Cross-system Integration** | 8.7 (34 reviews) | 8.5 (9 reviews) | 
| **Adaptive Learning** | 7.9 (19 reviews) | 6.7 (8 reviews) | 
| **Natural Language Interaction** | 8.4 (19 reviews) | 6.7 (8 reviews) | 
| **Proactive Assistance** | 7.8 (20 reviews) | 6.5 (8 reviews) | 
| **Decision Making** | 7.9 (20 reviews) | 6.5 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow IT Service Management | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 5.9% | 58.1% | 
| **Mid-Market** | 21.1% | 37.9% | 
| **Enterprise** | 73.0% | 4.0% | 

### By Industry

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

#### Splashtop Remote Support

- **Information Technology and Services:** 22.3%
- **Computer & Network Security:** 7.0%
- **Computer Software:** 7.0%
- **Accounting:** 3.7%
- **Construction:** 3.7%
- **Hospital & Health Care:** 3.3%
- **Retail:** 2.9%
- **Higher Education:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Telecommunications:** 2.5%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
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- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
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### Alternatives to Splashtop Remote Support

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- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4646 reviews)
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- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (712 reviews)

---
## Top Discussions

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-service-management-vs-splashtop-inc-splashtop-remote-support)