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At a Glance
Market Segments
Enterprise (68.8% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
No pricing available
Free With One-Time Purchase
ServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementZabbix
Star Rating
(207)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zabbix excels in providing a free version that appeals to organizations with limited budgets. Users appreciate its comprehensive monitoring capabilities, which cover a wide range of IT systems, including servers, networks, and databases, making it a versatile choice for mid-market companies.
- Users say ServiceNow IT Operations Management shines in its ability to automate IT infrastructure management. Reviewers highlight features like IT Discovery and AI-driven event analysis, which help organizations understand the impact of outages and maintain visibility across their IT assets.
- According to verified reviews, Zabbix is praised for its flexibility and detailed monitoring reports. Users find it easy to understand performance metrics, which enhances their ability to manage IT resources effectively, especially in environments with diverse systems.
- Reviewers mention that ServiceNow's integration of service mapping and event management provides end-to-end visibility, allowing users to pinpoint affected components during incidents. This feature is particularly beneficial for enterprise-level organizations that require comprehensive oversight of their IT operations.
- G2 reviewers highlight that while Zabbix has a strong user satisfaction score, its ease of use is slightly lower compared to ServiceNow. Users note that Zabbix can present configuration challenges, which may require additional time for setup and administration.
- Users appreciate that both platforms offer solid support, but ServiceNow's quality of support is noted to be slightly better, with reviewers emphasizing the responsiveness and helpfulness of their support team, which is crucial for organizations relying on timely assistance during critical incidents.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableZabbix
Free & open source Zabbix
Free
With One-Time Purchase
Zabbix can monitor anything - networks, cloud, websites, IoT, and more.
Any time and anywhere. Zabbix is free and open source. Download it and start using it.
- Free and open source, easy scalable.
Free Trial
ServiceNow IT Operations Management
No trial information availableZabbix
Free Trial is available
Ratings
Meets Requirements
8.7
74
8.8
175
Ease of Use
8.0
132
7.4
175
Ease of Setup
7.7
115
7.5
107
Ease of Admin
8.4
41
8.0
102
Quality of Support
8.4
72
8.0
130
Has the product been a good partner in doing business?
8.7
43
8.2
80
Product Direction (% positive)
9.5
70
8.5
173
Features by Category
Functionality
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.4
24
Not enough data
8.2
25
Not enough data
8.3
25
Not enough data
8.3
25
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
47
Not enough data
9.2
48
Not enough data
6.9
40
Not enough data
9.0
44
Monitoring - Network Monitoring
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Management
Not enough data
8.8
45
Not enough data
8.5
47
Not enough data
7.8
42
Analytics - Network Monitoring
Not enough data
8.0
5
Not enough data
9.3
5
Security - Network Monitoring
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Network Performance - Network Monitoring
Not enough data
9.0
5
Not enough data
8.0
5
AI Automation - Network Monitoring
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
33
Not enough data
8.7
29
Not enough data
8.9
30
Not enough data
9.1
33
Not enough data
Not enough data
Administration
Not enough data
8.9
31
Not enough data
8.9
30
Not enough data
9.1
28
Not enough data
Not enough data
Analysis
Not enough data
8.9
32
Not enough data
8.8
33
Not enough data
8.0
25
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Not enough data
Issue Resolution
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Not enough data
Management
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Not enough data
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Visibility
Not enough data
8.2
33
Not enough data
8.9
33
Not enough data
8.3
32
Monitoring and Management
Not enough data
9.0
29
Not enough data
7.9
29
Not enough data
8.3
30
Not enough data
8.9
31
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.6
43
Not enough data
8.8
43
Not enough data
8.5
42
Monitoring and Management
Not enough data
8.8
42
Not enough data
7.9
38
Not enough data
8.4
38
Not enough data
8.8
44
Not enough data
8.9
27
Not enough data
8.3
25
Cloud environment support
Not enough data
8.3
24
Not enough data
8.5
22
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
20
Not enough data
9.2
20
Not enough data
8.6
19
Not enough data
7.6
9
Management
Not enough data
9.1
20
Not enough data
8.8
22
Not enough data
8.8
20
Not enough data
9.3
22
Agentic AI - Enterprise Monitoring
Not enough data
5.3
5
Not enough data
5.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
8.0
5
Monitoring
8.8
11
8.5
13
7.6
11
8.8
14
7.9
11
8.8
14
8.0
10
8.1
8
8.0
11
8.9
15
Response
8.0
11
8.8
15
8.2
10
8.7
15
8.2
10
8.1
12
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Feature Not Available
8.0
9
8.5
12
Functionality
8.0
11
8.3
13
7.6
11
7.9
12
7.2
10
Feature Not Available
7.6
12
8.2
14
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
35
Not enough data
Platform
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
Security
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Not enough data
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Zabbix are categorized as Application Performance Monitoring (APM)
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and AIOps Platforms
Zabbix is categorized as Server Monitoring, Hardware Monitoring, Cloud Infrastructure Monitoring, Network Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Software
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zabbix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Information Technology and Services
29.6%
Telecommunications
15.8%
Computer Software
11.8%
Computer & Network Security
5.9%
Internet
3.9%
Other
33.0%
Discussions
ServiceNow IT Operations Management has no discussions with answers
Has a way zabbix to work without agents?
2 Comments
JO
Zabbix does not require agents to use, you can setup templates to use SNMP data, however you'll gain more insight by using the appropriate agent on the...Read more
What is Zabbix used for?
2 Comments
RP
Overall infrastructure monitoring with lots of additional features like alerting, prediction monitoring.Read more
What can you monitor with Zabbix?
1 Comment
LS
Every windows and linux device. You have to install an agent on all the devices you want to monitorRead more
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