Compare ServiceNow IT Operations Management and Splunk APM 
At a Glance
Market Segments
Enterprise (65.1% of reviews)
Enterprise (76.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Operations Management
Star Rating
(187)4.4 out of 5
Market Segments
Enterprise (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSplunk APM
Star Rating
(20)4.4 out of 5
Market Segments
Enterprise (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Splunk APMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splunk APM excels in providing high-quality data, which is particularly appreciated by QA and engineering teams. Users have noted that it effectively catches even the smallest technical issues, enhancing overall application performance monitoring.
- Users say that ServiceNow IT Operations Management offers robust end-to-end visibility across IT infrastructures. The Discovery feature automates asset tracking, which helps teams maintain the reliability of their IT services, making it a comprehensive solution for operational management.
- Reviewers mention that Splunk APM is user-friendly, with an intuitive interface that allows for easy searching, analyzing, and visualizing of application logs. This ease of use is a significant advantage for teams looking to streamline their monitoring processes.
- According to verified reviews, ServiceNow IT Operations Management stands out for its powerful automation capabilities and smart event correlation. Users appreciate how these features help quickly detect issues, ensuring that complex IT systems run smoothly and efficiently.
- G2 reviewers highlight that while both products have similar star ratings, Splunk APM has a higher score for quality of support. Users have praised its responsive customer service, which can be crucial for teams needing immediate assistance during critical monitoring tasks.
- Users note that ServiceNow IT Operations Management has evolved beyond basic discovery features, now incorporating cloud management and service mapping. This evolution makes it a more versatile tool for organizations looking to manage diverse IT environments effectively.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableSplunk APM
No pricing availableFree Trial
ServiceNow IT Operations Management
No trial information availableSplunk APM
No trial information availableRatings
Meets Requirements
8.8
90
8.9
14
Ease of Use
8.1
148
8.6
14
Ease of Setup
7.7
131
Not enough data
Ease of Admin
8.4
46
Not enough data
Quality of Support
8.5
88
9.2
13
Has the product been a good partner in doing business?
8.7
48
Not enough data
Product Direction (% positive)
9.6
85
9.1
13
Features by Category
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.3
18
Not enough data
7.7
13
Not enough data
8.8
17
Not enough data
Issue Resolution
8.9
20
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
Management
9.1
22
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Monitoring
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Not enough data
Response
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Not enough data
8.0
9
Not enough data
Functionality
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
36
Not enough data
Platform
8.4
33
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Not enough data
Security
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Not enough data
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Splunk APM are categorized as Application Performance Monitoring (APM) and AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management
Splunk APM is categorized as Digital Experience Monitoring (DEM), Cloud Infrastructure Monitoring, and Observability Software
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk APM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Financial Services
29.4%
Computer Software
23.5%
Information Technology and Services
17.6%
Telecommunications
5.9%
Mechanical or Industrial Engineering
5.9%
Other
17.6%
Discussions
ServiceNow IT Operations Management has no discussions with answers
Splunk APM has no discussions with answers
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