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Compare ServiceNow IT Operations Management and Splunk APM 
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At a Glance
Market Segments
Enterprise (68.8% of reviews)
Enterprise (76.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSplunk APM
Star Rating
(20)4.4 out of 5
Market Segments
Enterprise (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Splunk APMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk APM excels in "Real-Time Monitoring" with a score of 9.0, providing timely alerts that help teams respond quickly to issues, while ServiceNow IT Operations Management also performs well but slightly lower at 8.8, indicating a more robust alerting system in Splunk APM.
- Reviewers mention that Splunk APM's "Behavioral Analysis" feature is particularly strong, allowing for deep insights into user interactions, whereas ServiceNow's focus is more on "Incident Alerting" and "Root Cause Analysis," which some users feel lacks the depth of behavioral insights.
- G2 users highlight that ServiceNow IT Operations Management shines in "Ticket Assignment" with a score of 9.2, making it easier for teams to manage and resolve incidents efficiently, while Splunk APM's ticketing features are less emphasized, leading to a more streamlined experience in ServiceNow.
- Users on G2 report that Splunk APM's "AI/ML Assistance" is a standout feature, enhancing performance monitoring with predictive analytics, while ServiceNow's AI capabilities are more focused on "Workflow Management," which some users find less intuitive for performance insights.
- Reviewers say that ServiceNow IT Operations Management offers superior "System Integration" capabilities, allowing for seamless connections with other tools, while Splunk APM's integrations are noted to be more limited, which can hinder workflow efficiency for some users.
- Users say that both platforms provide strong "Dashboards and Visualizations," but Splunk APM's visualizations are often described as more customizable and user-friendly, giving it an edge in presenting data effectively compared to ServiceNow's more standardized approach.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableSplunk APM
No pricing availableFree Trial
ServiceNow IT Operations Management
No trial information availableSplunk APM
No trial information availableRatings
Meets Requirements
8.7
74
8.9
14
Ease of Use
8.0
132
8.6
14
Ease of Setup
7.7
115
Not enough data
Ease of Admin
8.4
41
Not enough data
Quality of Support
8.4
72
9.2
13
Has the product been a good partner in doing business?
8.7
43
Not enough data
Product Direction (% positive)
9.5
70
9.1
13
Features by Category
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Not enough data
Issue Resolution
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Not enough data
Management
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Not enough data
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Monitoring
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Not enough data
Response
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Not enough data
8.0
9
Not enough data
Functionality
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Not enough data
Analysis
8.0
35
Not enough data
Platform
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
Security
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Not enough data
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Splunk APM are categorized as Application Performance Monitoring (APM) and AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management
Splunk APM is categorized as Digital Experience Monitoring (DEM) and Cloud Infrastructure Monitoring
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk APM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Financial Services
29.4%
Computer Software
23.5%
Information Technology and Services
17.6%
Telecommunications
5.9%
Mechanical or Industrial Engineering
5.9%
Other
17.6%
Discussions
ServiceNow IT Operations Management has no discussions with answers
Splunk APM has no discussions with answers
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