# ONESOURCE vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow HR Service Delivery excels in user satisfaction, with a higher overall rating compared to Thomson Reuters ONESOURCE. Users appreciate its seamless integration within a single platform, which simplifies HR processes and enhances efficiency.
- **Users say** that ServiceNow HR Service Delivery offers a robust solution for managing HR inquiries and standardizing workflows, allowing for automated approvals and case routing. This level of automation is a significant advantage for organizations looking to streamline their HR operations.
- **Reviewers mention** that Thomson Reuters ONESOURCE is particularly effective for tax calculations, with users highlighting its integration with ERP systems that ensures accuracy and speed in producing necessary tax amounts. This feature is crucial for businesses that require precise financial management.
- **According to verified reviews** , ServiceNow HR Service Delivery is praised for its ease of use, with many users noting that anyone can learn the system quickly. This accessibility is a key factor for organizations that need to onboard new employees efficiently.
- **G2 reviewers highlight** that while Thomson Reuters ONESOURCE has received positive feedback for reducing manual work and aiding in strategic decision-making, it still faces challenges in meeting specific workflow needs, which can lead to configuration difficulties for some users.
- **Users express** that the quality of support for ServiceNow HR Service Delivery is notably high, with many reviewers appreciating the responsive assistance they receive. In contrast, Thomson Reuters ONESOURCE has received mixed feedback regarding support quality, indicating room for improvement in this area.



| | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 30 | 382 | 
| **Largest Market Segment** | Enterprise (59.3% of reviews) | Enterprise (69.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ONESOURCE

**Not enough data**

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.4 (15 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 7.4 (15 reviews) | 8.2 (231 reviews) | 
  | **Ease of Setup** | Not enough data | 7.7 (137 reviews) | 
  | **Ease of Admin** | Not enough data | 8.5 (42 reviews) | 
  | **Quality of Support** | 6.8 (14 reviews) | 8.3 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 6.1 (15 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### ONESOURCE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | Not enough data | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | Not enough data | 8.2 (14 reviews) | 
| **Expense Management** | Not enough data | 8.3 (13 reviews) | 
| **Salary Structures** | Not enough data | 7.8 (13 reviews) | 
| **Compliance** | Not enough data | 8.8 (15 reviews) | 
| **Benefits Administration** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (6 reviews) | 

#### Platform

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 183 |

#### Customization

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (78 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (71 reviews) | 

#### HR Content

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (54 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (85 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.3 (79 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | 

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### Background Check

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Background Check Administration

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Screening and Assessments** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Background Check Data

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Real-Time Tracking** | Not enough data | Not enough data | 
| **Platform Search** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 

#### Background Check Additional Functionality

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 

#### AI Insight Check - Background Check

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Insight Check** | Not enough data | Not enough data | 

#### AI Investigation and Verification - Background Check

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Tracking

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Sales Tax** | Not enough data | Not enough data | 
| **VAT** | Not enough data | Not enough data | 
| **GST** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 
| **Adjustments** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 

#### Integrations

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Remittance

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Returns** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Global/Cross Borders** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

#### Platform Content

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | Not enough data | 8.9 (14 reviews) | 
| **E-Forms** | Not enough data | 8.5 (13 reviews) | 
| **E-Signature** | Not enough data | 8.7 (13 reviews) | 
| **Background Checks** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Templates** | Not enough data | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | Not enough data | 8.6 (13 reviews) | 
| **Automated Team Introductions** | Not enough data | Feature Not Available | 
| **Compliance Training** | Not enough data | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | Not enough data | 8.6 (14 reviews) | 
| **Onboarding Notifications** | Not enough data | 8.7 (13 reviews) | 

#### Platform Data

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | Not enough data | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | Not enough data | Feature Not Available | 
| **Visualization** | Not enough data | 9.2 (12 reviews) | 

#### Platform

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | Not enough data | Feature Not Available | 
| **Onboarding** | Not enough data | 9.4 (17 reviews) | 

### Pre-Employment Screening

| Product | Score | Reviews |
|---|---|---|
| **ONESOURCE** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 

---
## Categories

**Unique to ONESOURCE (3):** [SAP Store Software](https://www.g2.com/categories/sap-store), [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance), [Background Check Software](https://www.g2.com/categories/background-check)

**Unique to ServiceNow HR Service Delivery (5):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Core HR Software](https://www.g2.com/categories/core-hr)


---
## Reviewer Demographics

### By Company Size

| Segment | ONESOURCE | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 22.2% | 10.5% | 
| **Mid-Market** | 18.5% | 19.9% | 
| **Enterprise** | 59.3% | 69.6% | 

### By Industry

#### ONESOURCE

- **Accounting:** 40.7%
- **Oil & Energy:** 7.4%
- **Computer Software:** 7.4%
- **Utilities:** 3.7%
- **Telecommunications:** 3.7%
- **Research:** 3.7%
- **Machinery:** 3.7%
- **Logistics and Supply Chain:** 3.7%
- **Information Technology and Services:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Other:** 18.5%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.5%
- **Hospital & Health Care:** 8.2%
- **Financial Services:** 7.3%
- **Consulting:** 5.5%
- **Human Resources:** 4.5%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Higher Education:** 3.6%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to ONESOURCE

- [Avalara](https://www.g2.com/products/avalara/reviews) — 4.0/5 stars (826 reviews)
- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (467 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (92 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (381 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)
- [Checkr](https://www.g2.com/products/checkr/reviews) — 4.5/5 stars (457 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6786 reviews)
- [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) — 4.7/5 stars (6141 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1734 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4265 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6786 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13148 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2616 reviews)

---
## Top Discussions

### ONESOURCE

- Title: [Is onesource cloud-based?](https://www.g2.com/discussions/is-onesource-cloud-based) — 1 comment
  > **Top comment:** "Yes, it's cloud-based and we have many integrations to ERP, eCommerce, Spend Management, and HMS solutions to seamlessly manage tax wherever it finds you -..."
- Title: [What is ONESOURCE tax engine?](https://www.g2.com/discussions/what-is-onesource-tax-engine) — 1 comment
  > **Top comment:** "The ONESOURCE solution is an all-in one tax solution where you purchase only what you need based on your particular tax situation.  IF you are looking for a..."
- Title: [What is ONESOURCE software?](https://www.g2.com/discussions/what-is-onesource-software) — 1 comment
  > **Top comment:** "ONESOURCE is the name of our tax solution - whether you need to manage direct taxes on your business or taxes on everything you're selling and shipping to..."
- Title: [WHAT IS Thomson Reuters onesource?](https://www.g2.com/discussions/what-is-thomson-reuters-onesource) — 1 comment
  > **Top comment:** "ONESOURCE is a cloud-based tax determination software that is all-in-one - if you need tax software for your business and/or a determination tax solution, it..."

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/thomson-reuters-onesource-vs-servicenow-hr-service-delivery)