# ServiceNow Field Service Management vs Skedulo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Field Service Management excels in providing comprehensive visibility across operations, allowing users to track technicians in real-time and identify bottlenecks effectively. This feature is particularly praised for enhancing operational efficiency.
- **Users say** that Skedulo's intuitive interface and auto-optimization tool make scheduling jobs straightforward, enabling users to manage engineering locations, skill tags, and availability without extensive manual input. This simplicity is a significant advantage for frontline teams.
- **Reviewers mention** that ServiceNow's ability to assign technicians based on skills, availability, and location streamlines service request tracking, making it easier for organizations to meet customer needs promptly. The mobile app further enhances this capability by providing field technicians with immediate access to job details.
- **According to verified reviews** , Skedulo is appreciated for its ease of use, with users highlighting the ability to integrate with Google Calendar, which simplifies scheduling and enhances personal productivity.
- **G2 reviewers indicate** that while both platforms offer solid support, ServiceNow Field Service Management receives higher marks for its customer service, with users noting the helpfulness of the support team as a key factor in their satisfaction.
- **Users report** that while Skedulo performs well in specific areas like scheduling, it faces challenges in meeting broader workflow requirements compared to ServiceNow, which is noted for its robust integration capabilities and overall performance in the field service management space.



| | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 150 | 422 | 
| **Largest Market Segment** | Mid-Market (37.5% of reviews) | Mid-Market (59.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

### Skedulo

Pros:
- Ease of Use (17 reviews)
- User-Friendly (8 reviews)

Cons:
- Improvement Needed (8 reviews)
- Limitations (5 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
  | **Meets Requirements** | 8.7 (67 reviews) | 8.1 (353 reviews) | 
  | **Ease of Use** | 8.4 (99 reviews) | 8.4 (356 reviews) | 
  | **Ease of Setup** | 8.2 (78 reviews) | 7.6 (239 reviews) | 
  | **Ease of Admin** | 8.4 (23 reviews) | 8.0 (205 reviews) | 
  | **Quality of Support** | 8.6 (77 reviews) | 8.4 (321 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (21 reviews) | 8.5 (197 reviews) | 
  | **Product Direction (% positive)** | 9.3 (67 reviews) | 8.5 (349 reviews) | 

---
## Pricing

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Skedulo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | 8.5/10 | 78 |
| **Skedulo** | 7.2/10 | 223 |

#### Generative AI

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **AI Text Summarization** | 7.9 (24 reviews) | 5.3 (49 reviews) | 
| **AI Image-to-Text** | 7.5 (19 reviews) | 5.2 (49 reviews) | 

#### Before the Job

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Calendar** | 8.9 (44 reviews) | 7.9 (199 reviews) | 
| **Dispatch** | 9.3 (48 reviews) | 8.3 (195 reviews) | 
| **Roles** | 9.0 (37 reviews) | 7.9 (173 reviews) | 
| **Booking** | 9.1 (30 reviews) | 7.5 (171 reviews) | 

#### On the Job

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Location** | 8.8 (33 reviews) | 8.1 (189 reviews) | 
| **Employee Communication** | 9.0 (40 reviews) | 7.3 (172 reviews) | 
| **Behavior Monitoring** | 7.9 (26 reviews) | 6.8 (149 reviews) | 
| **Client Notifications** | 8.3 (30 reviews) | 7.1 (141 reviews) | 
| **Field Sales** | 7.8 (27 reviews) | 6.3 (95 reviews) | 

#### After the Job

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Reports** | 9.2 (40 reviews) | 7.6 (165 reviews) | 
| **Analytics** | 9.2 (34 reviews) | 7.6 (153 reviews) | 
| **Invoicing** | 8.5 (25 reviews) | 6.2 (111 reviews) | 
| **CRM Integrations** | 8.3 (36 reviews) | 7.8 (167 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (21 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | N/A | N/A |
| **Skedulo** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Skedulo (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Field Service Management | Skedulo | 
|---|---|---|
| **Small-Business** | 27.5% | 27.3% | 
| **Mid-Market** | 37.5% | 59.0% | 
| **Enterprise** | 35.0% | 13.7% | 

### By Industry

#### ServiceNow Field Service Management

- **Information Technology and Services:** 21.9%
- **Hospital & Health Care:** 8.3%
- **Telecommunications:** 6.3%
- **Consulting:** 4.2%
- **Computer Software:** 4.2%
- **Retail:** 4.2%
- **Financial Services:** 4.2%
- **Commercial Real Estate:** 3.1%
- **Banking:** 2.1%
- **Business Supplies and Equipment:** 2.1%
- **Other:** 39.6%

#### Skedulo

- **Hospital & Health Care:** 20.4%
- **Health, Wellness and Fitness:** 10.7%
- **Construction:** 7.4%
- **Real Estate:** 5.0%
- **Consumer Services:** 4.5%
- **Education Management:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Facilities Services:** 3.3%
- **Medical Practice:** 3.1%
- **Telecommunications:** 2.4%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to ServiceNow Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4863 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1574 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)

### Alternatives to Skedulo

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)

---
## Top Discussions

### ServiceNow Field Service Management

No discussions available for this product.

### Skedulo

- Title: [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The difference between mobile workforce management and field service management comes down to this question: Are you trying to optimize factors of your..."
- Title: [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) — 1 comment, 1 upvote
  > **Top comment:** "Call representative "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-field-service-management-vs-skedulo)