# ServiceNow Field Service Management vs Simpro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Field Service Management excels in providing comprehensive visibility across operations, allowing users to track jobs in real-time and identify bottlenecks effectively. This feature is particularly praised for enhancing operational efficiency, which is a significant advantage over Simpro.
- **Users say** that Simpro offers a clean interface with useful insights, making it easy to learn and straightforward to use. However, some users have noted that it may struggle to meet specific workflow needs, indicating potential configuration challenges compared to the more adaptable ServiceNow platform.
- **Reviewers mention** that ServiceNow's ability to assign technicians based on skills, availability, and location streamlines service request tracking, making it a preferred choice for organizations that prioritize efficient resource allocation. In contrast, Simpro's resource management features are seen as less robust.
- **According to verified reviews** , the customer support for Simpro has received high marks, with users highlighting excellent service and responsiveness. However, ServiceNow's support team is also noted for being helpful, contributing to a strong overall user experience.
- **Users appreciate** the mobile app offered by ServiceNow, which allows field technicians to access job details on-the-go, enhancing productivity. While Simpro has its own mobile capabilities, users have not highlighted them as prominently, suggesting that ServiceNow may have the edge in mobile functionality.
- **G2 reviewers indicate** that while Simpro has a solid performance in terms of speed and control, ServiceNow's integration capabilities are described as "next-level," making it a more versatile option for businesses looking to connect various tools and systems seamlessly.



| | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 144 | 425 | 
| **Largest Market Segment** | Mid-Market (37.6% of reviews) | Small-Business (75.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Licence Per Month | 

---
## Top Pros & Cons

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

### Simpro

Pros:
- Ease of Use (8 reviews)
- Data Management (5 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (3 reviews)

---
## Ratings Comparison
| Rating | ServiceNow Field Service Management | Simpro | 
|---|---|---|
  | **Meets Requirements** | 8.8 (65 reviews) | 7.8 (308 reviews) | 
  | **Ease of Use** | 8.4 (97 reviews) | 7.8 (313 reviews) | 
  | **Ease of Setup** | 8.2 (77 reviews) | 6.5 (197 reviews) | 
  | **Ease of Admin** | 8.4 (22 reviews) | 7.6 (173 reviews) | 
  | **Quality of Support** | 8.7 (75 reviews) | 7.9 (298 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (20 reviews) | 8.0 (171 reviews) | 
  | **Product Direction (% positive)** | 9.5 (65 reviews) | 8.4 (290 reviews) | 

---
## Pricing

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Simpro

#### Entry-Level Pricing

Plan: Simpro Premium

Price: Contact Us 1 Licence Per Month

Key Features:
- Lead Management
- Estimating and Quoting
- Scheduling and Dispatch

[Learn more about Simpro](https://www.g2.com/products/simpro/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Construction Project Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | N/A | N/A |
| **Simpro** | 7.5/10 | 35 |

#### Task Management

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Construction Accounting Tool Integrations** | Not enough data | 8.1 (27 reviews) | 
| **Construction Estimating Tool Integration** | Not enough data | 7.2 (27 reviews) | 
| **Construction Workforce Management Tool Integration** | Not enough data | 7.4 (28 reviews) | 
| **Project Tracking** | Not enough data | 8.6 (32 reviews) | 
| **Information Management** | Not enough data | 8.3 (31 reviews) | 
| **Communication and Collaboration** | Not enough data | 7.1 (30 reviews) | 

#### Site Management

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Field Service Management** | Not enough data | 7.5 (31 reviews) | 
| **Field Collaboration** | Not enough data | 7.4 (29 reviews) | 
| **Mobile App** | Not enough data | 6.6 (31 reviews) | 
| **Field Reporting** | Not enough data | 7.0 (28 reviews) | 
| **Timesheets** | Not enough data | 7.3 (32 reviews) | 
| **Photo and Video Uploads** | Not enough data | 6.7 (31 reviews) | 
| **Workforce Scheduling** | Not enough data | 7.6 (32 reviews) | 

### Construction Estimating

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | N/A | N/A |
| **Simpro** | 8.2/10 | 20 |

#### Workflow Management

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Proposal Generation** | Not enough data | 7.8 (18 reviews) | 
| **Integrations** | Not enough data | 7.8 (16 reviews) | 

#### Job Costing

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Access to Cost Databases** | Not enough data | 8.2 (17 reviews) | 
| **Digitizing Quantities** | Not enough data | 8.4 (16 reviews) | 
| **Work Breakdown Structure (WBS)** | Not enough data | 8.2 (16 reviews) | 

### Takeoff

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | N/A | N/A |
| **Simpro** | N/A | N/A |

#### Data Gathering

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Cost Calculators** | Not enough data | Not enough data | 
| **Enterprise Search** | Not enough data | Not enough data | 
| **Multiple Input Formats** | Not enough data | Not enough data | 

#### Bid Generation

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Collaborative Editing** | Not enough data | Not enough data | 
| **Automated BoQs and BoMs** | Not enough data | Not enough data | 
| **Versioning** | Not enough data | Not enough data | 
| **Integration with Estimating Software** | Not enough data | Not enough data | 

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | N/A | N/A |
| **Simpro** | 6.9/10 | 75 |

#### Development Tools

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Drag-and-drop Form Builder** | Not enough data | 6.4 (47 reviews) | 
| **API Builder** | Not enough data | 5.5 (34 reviews) | 
| **Integrations** | Not enough data | 6.5 (55 reviews) | 

#### Field Tools

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **OCR** | Not enough data | 6.4 (32 reviews) | 
| **GPS & Time Stamps** | Not enough data | 7.6 (55 reviews) | 
| **Barcode and Signature Capture** | Not enough data | 6.6 (48 reviews) | 
| **Image and Video Capture** | Not enough data | 7.4 (58 reviews) | 
| **Offline Capability** | Not enough data | 5.9 (48 reviews) | 
| **Embedded Work Instructions** | Not enough data | 7.2 (54 reviews) | 

#### Back Office Tools

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Report Formatting** | Not enough data | 7.2 (61 reviews) | 
| **Roles and Permissions** | Not enough data | 8.4 (71 reviews) | 
| **Analytics Dashboards** | Not enough data | 7.9 (64 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow Field Service Management** | 8.5/10 | 76 |
| **Simpro** | 7.5/10 | 267 |

#### Generative AI

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **AI Text Summarization** | 7.9 (24 reviews) | 7.3 (100 reviews) | 
| **AI Image-to-Text** | 7.5 (19 reviews) | 6.4 (91 reviews) | 

#### Before the Job

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Calendar** | 8.9 (43 reviews) | 7.7 (197 reviews) | 
| **Dispatch** | 9.3 (48 reviews) | 7.4 (182 reviews) | 
| **Roles** | 9.0 (37 reviews) | 7.9 (192 reviews) | 
| **Booking** | 9.1 (30 reviews) | 7.7 (168 reviews) | 

#### On the Job

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Location** | 8.8 (33 reviews) | 7.6 (197 reviews) | 
| **Employee Communication** | 9.0 (39 reviews) | 7.2 (201 reviews) | 
| **Behavior Monitoring** | 7.9 (26 reviews) | Feature Not Available | 
| **Client Notifications** | 8.3 (29 reviews) | 6.8 (150 reviews) | 
| **Field Sales** | 7.8 (27 reviews) | 6.9 (163 reviews) | 

#### After the Job

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Reports** | 9.1 (39 reviews) | 7.5 (223 reviews) | 
| **Analytics** | 9.1 (33 reviews) | 7.2 (203 reviews) | 
| **Invoicing** | 8.5 (24 reviews) | 8.3 (227 reviews) | 
| **CRM Integrations** | 8.3 (36 reviews) | 6.7 (155 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | 9.7 (5 reviews) | 
| **Proactive Assistance** | 7.9 (21 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Simpro (5):** [Construction Estimating Software](https://www.g2.com/categories/construction-estimating-software), [Construction Project Management Software](https://www.g2.com/categories/construction-project-management), [HVAC Software](https://www.g2.com/categories/hvac), [Takeoff Software](https://www.g2.com/categories/takeoff), [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow Field Service Management | Simpro | 
|---|---|---|
| **Small-Business** | 27.4% | 75.9% | 
| **Mid-Market** | 37.6% | 23.9% | 
| **Enterprise** | 35.0% | 0.2% | 

### By Industry

#### ServiceNow Field Service Management

- **Information Technology and Services:** 22.6%
- **Hospital & Health Care:** 8.6%
- **Telecommunications:** 5.4%
- **Consulting:** 4.3%
- **Retail:** 4.3%
- **Computer Software:** 4.3%
- **Financial Services:** 4.3%
- **Commercial Real Estate:** 3.2%
- **Banking:** 2.2%
- **Business Supplies and Equipment:** 2.2%
- **Other:** 38.7%

#### Simpro

- **Construction:** 37.1%
- **Electrical/Electronic Manufacturing:** 13.6%
- **Facilities Services:** 9.1%
- **Mechanical or Industrial Engineering:** 6.5%
- **Security and Investigations:** 5.7%
- **Consumer Services:** 3.3%
- **Information Technology and Services:** 3.1%
- **Utilities:** 2.6%
- **Telecommunications:** 2.6%
- **Public Safety:** 1.7%
- **Other:** 14.6%

---
## Alternatives

### Alternatives to ServiceNow Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4855 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5321 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1566 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)

### Alternatives to Simpro

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (367 reviews)
- [Procore](https://www.g2.com/products/procore/reviews) — 4.6/5 stars (4198 reviews)
- [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) — 4.4/5 stars (5383 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews)

---
## Top Discussions

### ServiceNow Field Service Management

No discussions available for this product.

### Simpro

- Title: [Your drop down list of industries served does not cover | Maintenance / Fire  etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) — 1 comment, 1 upvote
  > **Top comment:** "Hi there Chris,

With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day.  We can reassure you though that every idea..."
- Title: [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) — 1 comment, 1 upvote
  > **Top comment:** "It can search for some things in the global search bar, but not everything can be searched"
- Title: [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The component that sets simPRO apart from our competitors is our commitment to customer success. Our experienced implementation consultants provide thorough..."
- Title: [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "simPRO is a leader in the field service management industry. We truly care about our customers’ success. More than 4,800 businesses trustsimPRO to help..."
- Title: [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our implementation consultants, customer success and customer support teams ensure that you always have the help you need from the initial setup stage to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-field-service-management-vs-simpro)