Compare ServiceNow Express vs Zendesk Support

See this
comparison of ServiceNow Express vs. Zendesk Support
based on data from user reviews. ServiceNow Express rates 3.8/5 stars with 10 reviews. Zendesk Support rates 4.2/5 stars with 1,712 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
ServiceNow Express
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
7.6
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
8.1
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
6.1
7.6
Meets Requirements
ServiceNow Express
8.1
Zendesk Support
8.7
Ease of Use
ServiceNow Express
7.6
Zendesk Support
8.6
Ease of Setup
ServiceNow Express
Not enough data available
Zendesk Support
8.2
Ease of Admin
ServiceNow Express
Not enough data available
Zendesk Support
8.3
Quality of Support
ServiceNow Express
8.1
Zendesk Support
8.3
Ease of Doing Business With
ServiceNow Express
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
ServiceNow Express
6.1
Zendesk Support
7.6

Features

Administration
Change Management
ServiceNow Express
Not enough data available
Zendesk Support
8.5
Asset Management
ServiceNow Express
Not enough data available
Zendesk Support
8.3
Reports & Analytics
ServiceNow Express
Not enough data available
Zendesk Support
8.5
Service Desk
Help Desk
ServiceNow Express
Not enough data available
Zendesk Support
8.9
Incident Reports
ServiceNow Express
Not enough data available
Zendesk Support
8.8
Process Workflow
ServiceNow Express
Not enough data available
Zendesk Support
8.7
Management
Reporting
ServiceNow Express
Not enough data available
Zendesk Support
8.2
Administration Console
ServiceNow Express
Not enough data available
Zendesk Support
8.4
Access Management
ServiceNow Express
Not enough data available
Zendesk Support
8.5
Asset Management
ServiceNow Express
Not enough data available
Zendesk Support
8.6
Policy Dictation
ServiceNow Express
Not enough data available
Zendesk Support
8.2
Functionality
Ticketing System
ServiceNow Express
Not enough data available
Zendesk Support
8.9
Performance Logging
ServiceNow Express
Not enough data available
Zendesk Support
8.6
Alerting
ServiceNow Express
Not enough data available
Zendesk Support
8.8
Automation
ServiceNow Express
Not enough data available
Zendesk Support
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.0%
17.4%
ServiceNow Express
Small-Business
0%
Mid-Market
70.0%
Enterprise
30.0%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.9%
Enterprise
17.4%

Reviewers' Industry

 
Retail
30.0%
Computer Software
16.7%
 
Telecommunications
10.0%
Information Technology and Services
14.7%
 
Information Technology and Services
10.0%
Internet
9.4%
 
Hospital & Health Care
10.0%
Marketing and Advertising
4.7%
 
Electrical/Electronic Manufacturing
10.0%
Retail
3.9%
 
Other
30.0%
Other
50.7%
ServiceNow Express
Retail
30.0%
Telecommunications
10.0%
Information Technology and Services
10.0%
Hospital & Health Care
10.0%
Electrical/Electronic Manufacturing
10.0%
Other
30.0%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Computer Software

A light version of the Service Now Heldpesk platform, that still can handle good workflows with a great user interface

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle F.
User in Construction

The backend even in Express is very cumbersome and difficult to navigate with a steep learning curve. The backend in the full suite of ServiceNow is entirely Java based with no UI as of the last review I was a part of. The reporting system is not easy to...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
ServiceNow Express
Most Helpful Favorable Review
User in Computer Software

A light version of the Service Now Heldpesk platform, that still can handle good workflows with a great user interface

Most Helpful Critical Review
Kyle F.
User in Construction

The backend even in Express is very cumbersome and difficult to navigate with a steep learning curve. The backend in the full suite of ServiceNow is entirely Java based with no UI as of the last review I was a part of. The reporting system is not easy to...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

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ServiceNow Express
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