Compare ServiceNow Cloud Observability (formerly LightStep) and Splunk Observability Cloud 
At a Glance
Market Segments
Enterprise (47.4% of reviews)
Enterprise (38.9% of reviews)
Entry-Level Pricing
Free Get started quickly
No pricing available
ServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSplunk Observability Cloud
Star Rating
(54)4.3 out of 5
Market Segments
Enterprise (38.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Splunk Observability CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow Cloud Observability excels in ease of integration, with users praising its ability to seamlessly connect with various applications. One user highlighted that it is "one of the best logs tracing tools in the market" due to its straightforward integration capabilities.
- Users say that Splunk Observability Cloud offers deep insights through its dashboards, making it easier to identify issues within applications. Reviewers appreciate the comprehensive and user-friendly interface, which enhances their ability to monitor the performance and health of their infrastructure.
- According to verified reviews, ServiceNow Cloud Observability stands out for its high-quality support, receiving a notable score from users who value the assistance they receive. One user mentioned that it helps troubleshoot issues quickly, showcasing the effectiveness of its support team.
- Reviewers mention that while Splunk Observability Cloud is well-regarded for its ease of use, it faces challenges in certain areas like setup and administration, with some users noting that these processes could be more intuitive compared to its competitors.
- G2 reviewers highlight that ServiceNow Cloud Observability has a strong focus on automation, with users noting its capabilities in generating metrics and tracing, which significantly ease the troubleshooting process for developers.
- Users report that while both products are effective, Splunk Observability Cloud has a slight edge in alerting and notifications, with users appreciating its robust features that keep them informed about application performance issues.
Pricing
Entry-Level Pricing
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Splunk Observability Cloud
No pricing availableFree Trial
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Splunk Observability Cloud
No trial information availableRatings
Meets Requirements
9.0
14
8.6
50
Ease of Use
9.2
14
8.7
50
Ease of Setup
Not enough data
7.9
22
Ease of Admin
Not enough data
7.7
21
Quality of Support
9.6
14
8.8
49
Has the product been a good partner in doing business?
Not enough data
8.0
21
Product Direction (% positive)
7.9
11
9.5
50
Features by Category
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.1
31
Not enough data
8.8
29
Not enough data
8.6
30
Not enough data
8.6
30
Not enough data
Not enough data
Administration
Feature Not Available
8.6
32
Not enough data
8.3
24
Not enough data
8.6
30
Not enough data
Not enough data
Analysis
Not enough data
8.6
30
Not enough data
8.7
31
Feature Not Available
8.4
26
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.5
7
8.5
12
7.9
7
8.8
12
9.3
7
8.0
11
Monitoring and Management
9.8
7
8.3
12
9.0
7
8.1
12
8.8
7
8.6
12
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow Cloud Observability (formerly LightStep) and Splunk Observability Cloud are categorized as Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, Log Monitoring, and Observability Software
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Enterprise Monitoring, and Database Monitoring
Splunk Observability Cloud is categorized as Digital Experience Monitoring (DEM), AIOps Platforms, and Network Monitoring
Reviews
Reviewers' Company Size
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk Observability Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Information Technology and Services
25.9%
Computer Software
18.5%
Banking
9.3%
Airlines/Aviation
5.6%
Security and Investigations
5.6%
Other
35.2%
Discussions
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Splunk Observability Cloud has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
