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Compare ServiceNow Cloud Observability (formerly LightStep) and Splunk AppDynamics 
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At a Glance
Market Segments
Enterprise (47.4% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
Free Get started quickly
Start a free trial
ServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSplunk AppDynamics
Star Rating
(375)4.3 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Start a free trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AppDynamics excels in Real-Time Monitoring with a score of 8.9, providing comprehensive insights into application performance, while ServiceNow Cloud Observability, although strong, has a slightly lower score of 8.7 in Real-Time Monitoring - Cloud Infrastructure Monitoring.
- Reviewers mention that AppDynamics offers robust Performance Monitoring capabilities, scoring 9.6, which includes detailed Performance Baselines and Performance Analysis. In contrast, ServiceNow Cloud Observability scores 8.0 in Performance Monitoring, indicating a potential gap in depth of analysis.
- G2 users highlight that ServiceNow Cloud Observability shines in Quality of Support with a score of 9.6, significantly higher than AppDynamics' score of 8.2, suggesting that users may find more responsive and helpful support with ServiceNow.
- Users on G2 report that AppDynamics provides excellent Dashboards and Visualizations with a score of 9.5, making it easier for teams to interpret data quickly. ServiceNow Cloud Observability, while still effective, scores slightly lower at 8.6, which may affect user experience in data presentation.
- Reviewers mention that AppDynamics has a strong focus on AI/ML Integration with a score of 8.2, which enhances its monitoring capabilities. In comparison, ServiceNow Cloud Observability also offers AI/ML features but scores lower at 8.0, indicating a less robust integration.
- Users say that AppDynamics' Alerting features are highly rated at 9.3, providing effective incident management, while ServiceNow Cloud Observability's alerting capabilities, although good, score 9.1, suggesting that AppDynamics may offer a more comprehensive alerting system.
Pricing
Entry-Level Pricing
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Splunk AppDynamics
APM Pro
Start a free trial
End-to-end monitoring of key business transactions within your applications
Start Free Trial https://www.appdynamics.com/free-trial/
- Core APM Functionality with the flexibility to switch between languages; includes basic infrastructure monitoring
Free Trial
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Splunk AppDynamics
Free Trial is available
Ratings
Meets Requirements
9.0
14
8.6
258
Ease of Use
9.2
14
8.5
257
Ease of Setup
Not enough data
7.9
118
Ease of Admin
Not enough data
8.1
117
Quality of Support
9.6
14
8.3
248
Has the product been a good partner in doing business?
Not enough data
8.5
113
Product Direction (% positive)
7.9
11
8.3
233
Features by Category
Experience
Not enough data
8.9
9
Not enough data
8.1
9
Not enough data
7.6
9
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.6
9
Performance
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.7
9
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
22
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
8.7
21
Not enough data
Not enough data
Administration
Feature Not Available
9.0
21
Not enough data
8.5
20
Not enough data
8.5
22
Not enough data
Not enough data
Analysis
Not enough data
8.9
22
Not enough data
8.9
22
Feature Not Available
8.7
19
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.3
22
Not enough data
8.3
22
Not enough data
9.2
27
Issue Resolution
Not enough data
9.1
27
Not enough data
8.8
27
Not enough data
8.8
25
Management
Not enough data
8.9
27
Not enough data
9.2
26
Not enough data
9.4
27
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Not enough data
Monitoring and Management
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Management
Not enough data
8.5
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
9.3
17
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.6
11
Not enough data
8.8
11
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
5
9.2
10
8.7
5
9.7
10
8.0
5
9.7
10
Not enough data
8.7
9
Not enough data
8.8
10
Response
Not enough data
9.7
10
Not enough data
8.8
10
8.7
5
9.3
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.9
26
Not enough data
8.5
25
Functionality
Not enough data
8.8
26
Not enough data
8.9
23
Not enough data
8.5
27
Not enough data
8.5
25
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow Cloud Observability (formerly LightStep) and Splunk AppDynamics are categorized as Container Monitoring, Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, Enterprise Monitoring, and Observability Software
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Log Monitoring and Database Monitoring
Splunk AppDynamics is categorized as AIOps Platforms, Digital Experience Monitoring (DEM), ServiceNow Store Apps, and SAP Store
Reviews
Reviewers' Company Size
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk AppDynamics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Information Technology and Services
25.7%
Computer Software
10.1%
Financial Services
8.1%
Banking
5.4%
Insurance
5.1%
Other
45.7%
Discussions
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Can AppDynamics be deployed in a private cloud?
1 Comment
AY
yesRead more
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