# ServiceNow Cloud Observability (formerly LightStep) vs Splunk APM Comparison | | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | | **Total Reviews** | 20 | 20 | | **Largest Market Segment** | Enterprise (47.4% of reviews) | Enterprise (76.5% of reviews) | | **Entry Level Price** | Free Get started quickly | No pricing available | --- ## Top Pros & Cons ### ServiceNow Cloud Observability (formerly LightStep) **Not enough data** ### Splunk APM Pros: - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) Cons: - Inadequate Reporting (1 reviews) - Inefficient Log Management (1 reviews) --- ## Ratings Comparison | Rating | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Meets Requirements** | 9.0 (14 reviews) | 8.9 (14 reviews) | | **Ease of Use** | 9.2 (14 reviews) | 8.6 (14 reviews) | | **Ease of Setup** | Not enough data | Not enough data | | **Ease of Admin** | Not enough data | Not enough data | | **Quality of Support** | 9.6 (14 reviews) | 9.2 (13 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | | **Product Direction (% positive)** | 7.9 (11 reviews) | 9.1 (13 reviews) | --- ## Pricing ### ServiceNow Cloud Observability (formerly LightStep) #### Entry-Level Pricing Plan: Community Price: Free Get started quickly Key Features: - Best for small projects - Explore every feature - Community support [Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing) #### Free Trial Yes ### Splunk APM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Digital Experience Monitoring (DEM) | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Experience | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Real-Time Monitoring** | Not enough data | Not enough data | | **Session Replay** | Not enough data | Not enough data | | **Behavioral Analysis** | Not enough data | Not enough data | #### Agentic AI - Digital Experience Monitoring (DEM) | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Content Management** | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Budget Analysis** | Not enough data | Not enough data | #### Performance | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Uptime Monitoring** | Not enough data | Not enough data | | **Performance Monitoring** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Resource Monitoring** | Not enough data | Not enough data | ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Functionality | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Logging** | Not enough data | Not enough data | | **Response Time** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | #### Agentic AI - Database Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Usage Monitoring** | Not enough data | Not enough data | | **Database Monitoring** | Not enough data | Not enough data | | **API Monitoring** | Not enough data | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | Not enough data | | **Security and Compliance Monitoring** | Not enough data | Not enough data | #### Administration | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Activity Monitoring** | Feature Not Available | Not enough data | | **Multi-Cloud Management** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | #### Analysis | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Dashboards and Visualizations** | Not enough data | Not enough data | | **Spend Forecasting and Optimization** | Feature Not Available | Not enough data | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Functionality | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Artificial Intelligence** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Systems Monitoring** | Not enough data | Not enough data | #### Issue Resolution | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Root Cause Identification** | Not enough data | Not enough data | | **Proactive Identification** | Not enough data | Not enough data | | **Resolution Guidance** | Not enough data | Not enough data | #### Management | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **System Integration** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AIOps Platforms | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | 9.1/10 | 7 | | **Splunk APM** | N/A | N/A | #### Visibility | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Dashboards and Visualizations** | 9.5 (7 reviews) | Not enough data | | **Alerts and Notifications** | 7.9 (7 reviews) | Not enough data | | **Reporting** | 9.3 (7 reviews) | Not enough data | #### Monitoring and Management | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Automation** | 9.8 (7 reviews) | Not enough data | | **Performance Baseline** | 9.0 (7 reviews) | Not enough data | | **Real-Time Monitoring** | 8.8 (7 reviews) | Not enough data | #### Agentic AI - Log Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Functionality | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 | | **Splunk APM** | N/A | N/A | #### Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Performance Baselines** | 8.3 (5 reviews) | Not enough data | | **Performance Analysis** | 8.7 (5 reviews) | Not enough data | | **Performance Monitoring** | 8.0 (5 reviews) | Not enough data | | **AI/ML Assistance** | Not enough data | Not enough data | | **Multi-System Monitoring** | Not enough data | Not enough data | #### Response | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Dashboards and Visualization** | Not enough data | Not enough data | | **Incident Alerting** | Not enough data | Not enough data | | **Root Cause Analysis (RCA)** | 8.7 (5 reviews) | Not enough data | #### Agentic AI - Application Performance Monitoring (APM) | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Performance | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Real User Monitoring (RUM)** | Not enough data | Not enough data | | **Second by Second Metrics** | Not enough data | Not enough data | #### Functionality | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Synthetic Monitoring** | Not enough data | Not enough data | | **Dynamic Transaction Mapping** | Not enough data | Not enough data | | **Load Balancing** | Not enough data | Not enough data | | **Cloud Observability** | Not enough data | Not enough data | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Alerts management | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Multi-mode alerts** | Not enough data | Not enough data | | **Opimization alerts** | Not enough data | Not enough data | | **Incident alerts** | Not enough data | Not enough data | #### Monitoring | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Resource utilization** | Not enough data | Not enough data | | **Real-time monitoring** | Not enough data | Not enough data | | **Performance baseline** | Not enough data | Not enough data | | **API monitoring** | Not enough data | Not enough data | #### Automation | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Resolution automation** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Analysis | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Search** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visualization** | Not enough data | Not enough data | | **Track trends** | Not enough data | Not enough data | #### Issue Resolution | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Root cause identification** | Not enough data | Not enough data | | **Resolution guidance** | Not enough data | Not enough data | | **Proactive identification** | Not enough data | Not enough data | ### Observability Software | Product | Score | Reviews | |---|---|---| | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | | **Splunk APM** | N/A | N/A | #### Telemetry Collection & Ingestion - Observability | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | Not enough data | | **OpenTelemetry Support** | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Service Dependency Mapping** | Not enough data | Not enough data | | **Unified Dashboard** | Not enough data | Not enough data | | **Trace Visualization** | Not enough data | Not enough data | #### Correlation & Root Cause Analysis - Observability | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | #### AI Features - Observability | Feature | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Predictive Insights** | Not enough data | Not enough data | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Observability Software](https://www.g2.com/categories/observability-software) **Unique to ServiceNow Cloud Observability (formerly LightStep) (4):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring) **Unique to Splunk APM (2):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem) --- ## Reviewer Demographics ### By Company Size | Segment | ServiceNow Cloud Observability (formerly LightStep) | Splunk APM | |---|---|---| | **Small-Business** | 15.8% | 5.9% | | **Mid-Market** | 36.8% | 17.6% | | **Enterprise** | 47.4% | 76.5% | ### By Industry #### ServiceNow Cloud Observability (formerly LightStep) - **Computer Software:** 47.4% - **Information Technology and Services:** 10.5% - **Financial Services:** 10.5% - **Computer Games:** 10.5% - **Telecommunications:** 5.3% - **Online Media:** 5.3% - **Gambling & Casinos:** 5.3% - **Entertainment:** 5.3% #### Splunk APM - **Financial Services:** 29.4% - **Computer Software:** 23.5% - **Information Technology and Services:** 17.6% - **Telecommunications:** 5.9% - **Mechanical or Industrial Engineering:** 5.9% - **Marketing and Advertising:** 5.9% - **Internet:** 5.9% - **Entertainment:** 5.9% --- ## Alternatives ### Alternatives to ServiceNow Cloud Observability (formerly LightStep) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (402 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (638 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (838 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2372 reviews) ### Alternatives to Splunk APM - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (402 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (420 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (638 reviews) - [Google Cloud Monitoring](https://www.g2.com/products/google-cloud-monitoring/reviews) — 4.2/5 stars (69 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5570 reviews) --- ## Top Discussions ### ServiceNow Cloud Observability (formerly LightStep) No discussions available for this product. ### Splunk APM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-cloud-observability-formerly-lightstep-vs-splunk-apm)