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Compare ServiceNow Cloud Observability (formerly LightStep) and Splunk APM 
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At a Glance
Market Segments
Enterprise (47.4% of reviews)
Enterprise (76.5% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Free Get started quickly
No pricing available
ServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSplunk APM
Star Rating
(20)4.4 out of 5
Market Segments
Enterprise (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Splunk APMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk APM excels in its real-time monitoring capabilities, providing instant insights into application performance, while ServiceNow Cloud Observability is noted for its dynamic transaction mapping feature, which helps visualize complex transactions across microservices.
- Reviewers mention that Splunk APM's AI/ML assistance is robust, offering predictive analytics that help in identifying potential issues before they impact users. In contrast, users say that ServiceNow Cloud Observability integrates AI/ML for resource utilization monitoring, but some find it less intuitive compared to Splunk's offerings.
- G2 users highlight that Splunk APM provides superior dashboards and visualizations, making it easier to track performance metrics at a glance. However, reviewers mention that ServiceNow Cloud Observability's reporting features are more customizable, allowing for tailored insights that fit specific business needs.
- Users on G2 report that Splunk APM's alerting system is highly effective, with multi-mode alerts that ensure critical issues are promptly addressed. Conversely, reviewers mention that ServiceNow Cloud Observability's incident alerting can sometimes be overwhelming due to the volume of notifications generated.
- Reviewers say that Splunk APM shines in performance baselines, providing clear benchmarks for application performance, while users report that ServiceNow Cloud Observability offers strong root cause analysis (RCA) tools, helping teams quickly identify and resolve issues.
- Users report that Splunk APM's automation capabilities are top-notch, streamlining incident resolution processes, whereas reviewers mention that ServiceNow Cloud Observability's proactive identification features are beneficial for anticipating issues, though they may require more manual setup.
Pricing
Entry-Level Pricing
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Splunk APM
No pricing availableFree Trial
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Splunk APM
No trial information availableRatings
Meets Requirements
9.0
14
8.9
14
Ease of Use
9.2
14
8.6
14
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
9.6
14
9.2
13
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
7.9
11
9.1
13
Features by Category
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Not enough data
Monitoring and Management
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow Cloud Observability (formerly LightStep) and Splunk APM are categorized as Application Performance Monitoring (APM) and Cloud Infrastructure Monitoring
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Log Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Software
Splunk APM is categorized as AIOps Platforms and Digital Experience Monitoring (DEM)
Reviews
Reviewers' Company Size
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk APM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Financial Services
29.4%
Computer Software
23.5%
Information Technology and Services
17.6%
Telecommunications
5.9%
Mechanical or Industrial Engineering
5.9%
Other
17.6%
Discussions
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Splunk APM has no discussions with answers
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