# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in managing on-site teams with features like **route optimization** and **real-time tracking** , which significantly enhance efficiency and customer satisfaction. Users appreciate how it helps workers navigate their tasks effectively, likening it to having a smart assistant.
- **Users say** that ServiceMax offers a user-friendly experience by consolidating various functionalities into a single platform, making it easy to access job assignments, tracking, and service history without the hassle of switching between tools. This simplicity is a notable advantage for daily operations.
- **Reviewers mention** that Agentforce Field Service has a higher overall satisfaction score, reflecting its strong performance in areas like **smart scheduling** and **real-time updates**. These features help teams manage field operations more efficiently, allowing them to complete jobs faster.
- **According to verified reviews** , ServiceMax's initial setup is praised for being straightforward, which is a significant plus for new users. The ServiceMax Go App has also seen improvements, making it easier for field service engineers to navigate and manage their tasks.
- **Users highlight** that while both platforms have similar ease of use ratings, Agentforce Field Service stands out with its superior quality of support, which is crucial for businesses that rely on timely assistance to resolve issues and maintain operations smoothly.
- **G2 reviewers note** that Agentforce Field Service's proactive features, such as **smart notifications** and **employee communication tools** , contribute to a more connected and efficient workforce, whereas ServiceMax, while functional, may not offer the same level of proactive assistance.



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,047 | 144 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Contact Us 1 User | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### ServiceMax

Pros:
- Easy Communication (10 reviews)
- Communication (9 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.1 (71 reviews) | 
  | **Ease of Admin** | 8.3 (190 reviews) | 8.1 (54 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (182 reviews) | 8.4 (53 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 368 |
| **ServiceMax** | 8.0/10 | 73 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 6.6 (47 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Calendar** | 8.6 (295 reviews) | 8.4 (69 reviews) | 
| **Dispatch** | 8.7 (290 reviews) | 8.4 (68 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.1 (68 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Location** | Feature Not Available | 8.0 (59 reviews) | 
| **Employee Communication** | 8.5 (279 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.3 (58 reviews) | 
| **Client Notifications** | 8.5 (272 reviews) | 7.4 (58 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.8 (55 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Reports** | 8.7 (281 reviews) | 8.2 (66 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.7 (63 reviews) | 
| **CRM Integrations** | 8.7 (242 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (73 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Small-Business** | 21.6% | 25.7% | 
| **Mid-Market** | 42.8% | 40.4% | 
| **Enterprise** | 35.6% | 33.8% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.3%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Recreational Facilities and Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to ServiceMax

- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (418 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax)