# ServiceM8 vs ServiceNow Manufacturing Connected Workforce Comparison | | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Star Rating** | 3.8 out of 5 | 4.4 out of 5 | | **Total Reviews** | 15 | 13 | | **Largest Market Segment** | Small-Business (60.0% of reviews) | Enterprise (81.8% of reviews) | | **Entry Level Price** | Free 30 Jobs Per Month | No pricing available | --- ## Top Pros & Cons ### ServiceM8 Pros: - Simplicity (2 reviews) - User-Friendly (2 reviews) Cons: - Limited Automation (2 reviews) - Update Issues (2 reviews) ### ServiceNow Manufacturing Connected Workforce **Not enough data** --- ## Ratings Comparison | Rating | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Meets Requirements** | 6.8 (10 reviews) | 8.5 (10 reviews) | | **Ease of Use** | 8.6 (11 reviews) | 7.7 (10 reviews) | | **Ease of Setup** | 8.1 (6 reviews) | Not enough data | | **Ease of Admin** | Not enough data | Not enough data | | **Quality of Support** | 6.5 (10 reviews) | 8.3 (10 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | | **Product Direction (% positive)** | 6.5 (10 reviews) | 8.5 (8 reviews) | --- ## Pricing ### ServiceM8 #### Entry-Level Pricing Plan: Free Price: Free 30 Jobs Per Month Description: The best way for sole traders to get started with a smart solution for managing jobs & clients. This plan provides an incredible amount of free value. Key Features: - 1 User - 30 New Jobs Per Month - 10 AI Assists per day [Browse all 5 editions](https://www.g2.com/products/servicem8/pricing) #### Free Trial Yes ### ServiceNow Manufacturing Connected Workforce #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Connected Worker Platform | Product | Score | Reviews | |---|---|---| | **ServiceM8** | N/A | N/A | | **ServiceNow Manufacturing Connected Workforce** | N/A | N/A | #### Workflow & Automation | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Safety checks & inspections ** | Not enough data | Not enough data | | **Customizable Workflows** | Not enough data | Not enough data | | **Dynamic SOP Promotion** | Not enough data | Not enough data | | **Nonconformance Event Management** | Not enough data | Not enough data | | **Safety & Incident Logging / Compliance Reporting** | Not enough data | Not enough data | #### Execution | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Planning** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Collaboration** | Not enough data | Not enough data | #### Analytics & Reporting | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **KPIs** | Not enough data | Not enough data | | **Customizable Analytics / BI Integration** | Not enough data | Not enough data | #### Enterprise Management | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Cross & Multi‑Site Governance** | Not enough data | Not enough data | | **Site Reporting and Analytics** | Not enough data | Not enough data | | **Cross‑Site Collaboration & Communication** | Not enough data | Not enough data | | **Multi-Device Scalability** | Not enough data | Not enough data | | **Role-Based Access Control (RBAC)** | Not enough data | Not enough data | #### Knowledge Capture | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Frontline Knowledge Capture & Sharing** | Not enough data | Not enough data | | **Content Versioning & SOP Updates** | Not enough data | Not enough data | | **Embedded Microlearning** | Not enough data | Not enough data | | **Offline Knowledge Access** | Not enough data | Not enough data | #### Generative AI | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Image-to-Text** | Not enough data | Not enough data | #### Agentic AI | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Actions & Autonomous Execution** | Not enough data | Not enough data | | **Real‑Time Translation & Transcription** | Not enough data | Not enough data | | **Predictive & Prescriptive AI** | Not enough data | Not enough data | #### Data & Integration | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Open API & Extensibility** | Not enough data | Not enough data | | **ERP / MES / EAM Integration** | Not enough data | Not enough data | ### Task Management | Product | Score | Reviews | |---|---|---| | **ServiceM8** | N/A | N/A | | **ServiceNow Manufacturing Connected Workforce** | 8.6/10 | 9 | #### Task Creation | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Creation & Assignment** | Not enough data | 8.8 (7 reviews) | | **Due Dates** | Not enough data | 9.0 (8 reviews) | | **Drag & Drop** | Not enough data | 9.0 (7 reviews) | | **Mass Updates** | Not enough data | 8.9 (6 reviews) | #### Task Management | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Task Prioritization** | Not enough data | 8.6 (7 reviews) | | **To-Do Lists** | Not enough data | 8.5 (8 reviews) | | **Dependencies** | Not enough data | 8.3 (6 reviews) | | **Recurring Tasks** | Not enough data | 7.5 (6 reviews) | #### Generative AI | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **ServiceM8** | 7.5/10 | 13 | | **ServiceNow Manufacturing Connected Workforce** | N/A | N/A | #### Generative AI | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **AI Text Summarization** | 7.0 (5 reviews) | Not enough data | | **AI Image-to-Text** | Feature Not Available | Not enough data | #### Before the Job | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Calendar** | 7.3 (8 reviews) | Not enough data | | **Dispatch** | 8.5 (8 reviews) | Not enough data | | **Roles** | 7.6 (7 reviews) | Not enough data | | **Booking** | 8.3 (8 reviews) | Not enough data | #### On the Job | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Location** | 7.6 (7 reviews) | Not enough data | | **Employee Communication** | 7.6 (9 reviews) | Not enough data | | **Behavior Monitoring** | 6.7 (8 reviews) | Not enough data | | **Client Notifications** | 8.3 (9 reviews) | Not enough data | | **Field Sales** | 7.4 (7 reviews) | Not enough data | #### After the Job | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Reports** | 7.4 (9 reviews) | Not enough data | | **Analytics** | 7.8 (9 reviews) | Not enough data | | **Invoicing** | 7.2 (9 reviews) | Not enough data | | **CRM Integrations** | 5.8 (6 reviews) | Not enough data | #### Agentic AI - Field Service Management | Feature | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to ServiceNow Manufacturing Connected Workforce (2):** [Task Management Software](https://www.g2.com/categories/task-management-software), [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform) --- ## Reviewer Demographics ### By Company Size | Segment | ServiceM8 | ServiceNow Manufacturing Connected Workforce | |---|---|---| | **Small-Business** | 60.0% | 9.1% | | **Mid-Market** | 26.7% | 9.1% | | **Enterprise** | 13.3% | 81.8% | ### By Industry #### ServiceM8 - **Electrical/Electronic Manufacturing:** 13.3% - **Telecommunications:** 6.7% - **Retail:** 6.7% - **Mechanical or Industrial Engineering:** 6.7% - **Marketing and Advertising:** 6.7% - **Information Technology and Services:** 6.7% - **Individual & Family Services:** 6.7% - **Human Resources:** 6.7% - **Higher Education:** 6.7% - **Events Services:** 6.7% - **Other:** 26.7% #### ServiceNow Manufacturing Connected Workforce - **Banking:** 18.2% - **Pharmaceuticals:** 9.1% - **Logistics and Supply Chain:** 9.1% - **Information Technology and Services:** 9.1% - **Financial Services:** 9.1% - **Education Management:** 9.1% - **Computer Software:** 9.1% - **Computer & Network Security:** 9.1% - **Automotive:** 9.1% - **Airlines/Aviation:** 9.1% --- ## Alternatives ### Alternatives to ServiceM8 - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (425 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (366 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5318 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4855 reviews) ### Alternatives to ServiceNow Manufacturing Connected Workforce - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4855 reviews) - [Redzone](https://www.g2.com/products/qad-redzone/reviews) — 4.8/5 stars (571 reviews) - [monday work management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16895 reviews) - [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (366 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22544 reviews) - [Trello](https://www.g2.com/products/trello/reviews) — 4.4/5 stars (14045 reviews) --- ## Top Discussions ### ServiceM8 No discussions available for this product. ### ServiceNow Manufacturing Connected Workforce No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicem8-vs-servicenow-manufacturing-connected-workforce)