Compare ServiceChannel and UpKeep 
Featured Products
At a Glance
Market Segments
Enterprise (57.3% of reviews)
Mid-Market (50.1% of reviews)
Entry-Level Pricing
No pricing available
$20.00
ServiceChannel
Star Rating
(124)4.1 out of 5
Market Segments
Enterprise (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelUpKeep
Star Rating
(1,094)4.5 out of 5
Market Segments
Mid-Market (50.1% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceChannel excels in invoice management, with users highlighting the ease of submitting invoices and managing disputes. One user mentioned, "I find ServiceChannel really easy for submitting invoices," which indicates a streamlined process that many find beneficial.
- Users say that UpKeep stands out for its intuitive interface and ease of navigation. Reviewers appreciate how straightforward the system is, with one stating, "Very intuitive. From the get-go, it's very easy to navigate," which suggests a user-friendly experience that minimizes the learning curve.
- According to verified reviews, UpKeep offers superior work order management, with users noting its effectiveness in tracking tenant complaints and providing transparency. One user remarked, "I appreciate using UpKeep to manage tenant complaints effectively," showcasing its capability to centralize communication.
- Reviewers mention that ServiceChannel is praised for its ease of setup, with many users finding the initial onboarding process straightforward. A user noted, "Additionally, the initial setup was easy," which can be a significant advantage for teams looking to implement a new system quickly.
- G2 reviewers highlight that UpKeep has a stronger overall customer support experience, with users giving it high marks for responsiveness and helpfulness. One reviewer stated, "I really love how UpKeep takes away the middleman," indicating a direct and efficient support structure that users appreciate.
- Users report that while ServiceChannel has a solid presence in the enterprise market, UpKeep is more favored among mid-market users, as reflected in its higher volume of reviews. This suggests that UpKeep may be better suited for smaller to mid-sized organizations looking for a tailored solution.
Pricing
Entry-Level Pricing
ServiceChannel
No pricing availableUpKeep
Essential
$20.00
Teams looking to track assets and create fundamental preventive maintenance schedules with procedures.
- Unlimited work orders
- Schedule Preventative Maintenance
- Custom tasks
Free Trial
ServiceChannel
No trial information availableUpKeep
Free Trial is available
Ratings
Meets Requirements
7.7
100
8.8
832
Ease of Use
7.6
103
9.0
847
Ease of Setup
7.7
60
8.6
672
Ease of Admin
8.0
49
8.9
639
Quality of Support
7.8
97
9.0
786
Has the product been a good partner in doing business?
8.2
49
9.0
621
Product Direction (% positive)
7.9
99
9.4
788
Features by Category
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Asset Tracking
Not enough data
Not enough data
Platform Basics
6.0
10
Not enough data
6.8
10
Not enough data
6.1
12
Not enough data
Platform Performance
5.9
11
Not enough data
6.5
10
Not enough data
Platform Functionality
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Not enough data
Platform Additional Functionality
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Not enough data
Generative AI
Not enough data
Not enough data
Asset Definition
Not enough data
8.8
158
Not enough data
8.6
154
Not enough data
8.2
152
Not enough data
8.5
153
Asset Tracking
Not enough data
8.6
147
Not enough data
8.7
152
Not enough data
8.7
155
Inventory
Not enough data
8.5
160
Not enough data
8.2
151
Not enough data
8.3
144
Depreciation
Not enough data
8.2
132
Not enough data
8.2
130
Not enough data
7.3
116
Not enough data
7.7
117
Maintenance
Not enough data
8.8
158
Not enough data
8.8
157
Not enough data
8.5
146
Not enough data
8.8
154
Not enough data
8.7
156
Not enough data
8.5
152
Field Service
Not enough data
8.7
147
Not enough data
8.7
151
Not enough data
8.2
135
Monitoring
Not enough data
8.6
152
Not enough data
8.5
148
Not enough data
8.2
143
Contract & Warranty
Not enough data
7.9
123
Not enough data
8.0
125
Not enough data
7.7
118
Analytics
Not enough data
8.4
141
Not enough data
8.4
140
Not enough data
8.2
137
Integration
Not enough data
7.5
117
Not enough data
7.4
111
Not enough data
7.5
116
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
6.8
24
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Facility Management
7.8
10
5.4
20
Facility Management Platform Features
8.2
35
8.9
47
Feature Not Available
8.2
47
Feature Not Available
6.9
46
7.2
18
7.1
45
7.9
30
7.2
44
7.9
38
8.3
45
Feature Not Available
6.5
45
7.4
37
8.2
46
7.7
27
8.3
42
7.7
28
8.2
45
CMMS Platform Features
8.7
9
9.2
510
|
Verified
7.7
10
8.8
475
|
Verified
Feature Not Available
8.1
377
|
Verified
Not enough data
8.1
418
|
Verified
Not enough data
8.2
392
|
Verified
8.5
9
8.5
426
|
Verified
Feature Not Available
8.4
435
|
Verified
8.3
5
8.0
344
|
Verified
8.0
9
7.7
371
|
Verified
7.8
9
8.3
453
|
Verified
Categories
Categories
Shared Categories
ServiceChannel and UpKeep are categorized as CMMS, Facility Management, and Enterprise Asset Management (EAM)
Unique Categories
UpKeep has no unique categories
Reviews
Reviewers' Company Size
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpKeep
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
22.9%
Facilities Services
14.7%
Construction
10.1%
Apparel & Fashion
7.3%
Restaurants
6.4%
Other
38.5%
Facilities Services
9.4%
Hospitality
4.9%
Manufacturing
4.7%
Food & Beverages
4.1%
Food Production
3.9%
Other
73.0%
Discussions
ServiceChannel has no discussions with answers
Is there a way to track an asset and how much is spent on it?
1 Comment
RC
Hi Dylan! That's a great question and the answer is absolutely!
The best maintenance teams we know constantly make the mental decision of whether to...Read more
Which types of users are considered free users?
1 Comment
RC
Hi there!! There are three user types that do not require a paid UpKeep license:
1. View Only Users — These users are typically supervisors who log in...Read more
Which types of users are considered paid users?
1 Comment
RC
Hi there!!
There are three user types that require a paid UpKeep license:
1. Admin Users — These users have the ability to add others to the account,...Read more
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