Compare ServiceChannel vs SolarWinds Network Performance Monitor

See this
comparison of ServiceChannel vs. SolarWinds Network Performance Monitor
based on data from user reviews. ServiceChannel rates 4.0/5 stars with 65 reviews. SolarWinds Network Performance Monitor rates 4.5/5 stars with 165 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Network Performance Monitor 12
Free 30-day Trial
 
Free Trial Unavailable
Free Trial Unavailable
ServiceChannel
Free Trial Unavailable
SolarWinds Network Performance Monitor
Network Performance Monitor 12
Free 30-day Trial
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
9.0
Ease of Use
Ease of Use
7.9
8.8
Ease of Setup
Ease of Setup
6.8
8.1
Ease of Admin
Ease of Admin
7.7
8.4
Quality of Support
Quality of Support
8.1
8.1
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
Meets Requirements
ServiceChannel
7.8
SolarWinds Network Performance Monitor
9.0
Ease of Use
ServiceChannel
7.9
SolarWinds Network Performance Monitor
8.8
Ease of Setup
ServiceChannel
6.8
SolarWinds Network Performance Monitor
8.1
Ease of Admin
ServiceChannel
7.7
SolarWinds Network Performance Monitor
8.4
Quality of Support
ServiceChannel
8.1
SolarWinds Network Performance Monitor
8.1
Ease of Doing Business With
ServiceChannel
8.1
SolarWinds Network Performance Monitor
8.4
Product Direction (% positive)
ServiceChannel
8.6
SolarWinds Network Performance Monitor
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.3%
5.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
3.1%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
84.6%
60.6%
ServiceChannel
Small-Business
12.3%
Mid-Market
3.1%
Enterprise
84.6%
SolarWinds Network Performance Monitor
Small-Business
5.5%
Mid-Market
33.9%
Enterprise
60.6%

Reviewers' Industry

 
Retail
35.4%
Information Technology and Services
13.9%
 
Apparel & Fashion
12.3%
Hospital & Health Care
8.5%
 
Restaurants
9.2%
Telecommunications
7.3%
 
Facilities Services
9.2%
Financial Services
6.7%
 
Hospital & Health Care
4.6%
4.8%
 
Other
29.2%
Other
58.8%
ServiceChannel
Retail
35.4%
Apparel & Fashion
12.3%
Restaurants
9.2%
Facilities Services
9.2%
Hospital & Health Care
4.6%
Other
29.2%
SolarWinds Network Performance Monitor
Information Technology and Services
13.9%
Hospital & Health Care
8.5%
Telecommunications
7.3%
Financial Services
6.7%
4.8%
Other
58.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jon N.
Administrator in Apparel & Fashion

Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...

Napoleon C.
Administrator in Food Production

single pane of glass and customizable dashboards, easy to use and customize. Easy to teach others to use it. I like the add on modules NCM, NTA, SAM, etc...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Retail

The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic.

Vishnuprasad Y.
Consultant

No major observable issues seen. Some of the customers concerned about pricing

 
ServiceChannel
Most Helpful Favorable Review
Jon N.
Administrator in Apparel & Fashion

Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...

Most Helpful Critical Review
Administrator in Retail

The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic.

SolarWinds Network Performance Monitor
Most Helpful Favorable Review
Napoleon C.
Administrator in Food Production

single pane of glass and customizable dashboards, easy to use and customize. Easy to teach others to use it. I like the add on modules NCM, NTA, SAM, etc...

Most Helpful Critical Review
Vishnuprasad Y.
Consultant

No major observable issues seen. Some of the customers concerned about pricing

Screenshots

 
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SolarWinds Network Performance Monitor
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