# Serviceaide ChangeGear, Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus Comparison

| | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 105 | 311 | 249 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (65.8% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | No pricing available | Free | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Serviceaide ChangeGear

Pros:
- Incident Management (5 reviews)
- Asset Management (4 reviews)

Cons:
- Outdated Interface (4 reviews)
- Slow Performance (4 reviews)

### Spiceworks Cloud Help Desk

Pros:
- Collaboration (1 reviews)
- Communication Efficiency (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Integration Issues (1 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (95 reviews) | 8.6 (286 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 8.1 (95 reviews) | 8.7 (287 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 7.4 (71 reviews) | 8.7 (215 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 7.6 (64 reviews) | 8.8 (217 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 8.3 (88 reviews) | 8.4 (235 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (63 reviews) | 8.9 (176 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 8.5 (91 reviews) | 8.1 (286 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Serviceaide ChangeGear

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Spiceworks Cloud Help Desk

#### Entry-Level Pricing

Plan: Spiceworks Hosts It

Price: Free

Description: Hosted hassle-free in the cloud.
No installation and no hardware.


[Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing)

#### Free Trial

No

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | 8.1/10 | 13 |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.2 (13 reviews) ✓ Verified | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (13 reviews) ✓ Verified | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | 8.8 (11 reviews) ✓ Verified | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | 8.3 (10 reviews) | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | 8.8 (7 reviews) ✓ Verified | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (11 reviews) ✓ Verified | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.1 (12 reviews) ✓ Verified | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.0 (8 reviews) ✓ Verified | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (12 reviews) ✓ Verified | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | 9.3 (12 reviews) ✓ Verified | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | 7.5 (6 reviews) ✓ Verified | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | 6.0 (5 reviews) | 7.1 (24 reviews) | 
| **Voice** | Not enough data | Feature Not Available | 6.5 (24 reviews) | 

#### Platform

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 5.8 (8 reviews) ✓ Verified | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | 7.4 (9 reviews) ✓ Verified | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) ✓ Verified | 8.5 (34 reviews) | 
| **Integration** | Not enough data | 7.5 (8 reviews) ✓ Verified | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | 8.3 (9 reviews) ✓ Verified | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | 8.0 (11 reviews) ✓ Verified | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 8.4/10 | 29 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | 8.9 (28 reviews) ✓ Verified | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (24 reviews) ✓ Verified | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.6 (26 reviews) ✓ Verified | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | 8.6 (23 reviews) ✓ Verified | Not enough data | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | 8.8 (24 reviews) ✓ Verified | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | 8.7 (21 reviews) ✓ Verified | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.6 (19 reviews) ✓ Verified | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (19 reviews) ✓ Verified | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | 8.3 (17 reviews) ✓ Verified | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | 8.0 (17 reviews) ✓ Verified | Not enough data | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | 8.3 (17 reviews) | Not enough data | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | 9.3 (19 reviews) ✓ Verified | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | 8.2 (10 reviews) | Not enough data | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | 7.7 (13 reviews) ✓ Verified | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | 8.0 (15 reviews) ✓ Verified | Not enough data | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 7.8/10 | 26 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | 7.3 (13 reviews) ✓ Verified | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | 7.8 (20 reviews) ✓ Verified | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (23 reviews) ✓ Verified | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | 9.1 (22 reviews) ✓ Verified | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | 8.9 (22 reviews) ✓ Verified | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 7.9 (19 reviews) ✓ Verified | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 7.7/10 | 60 |
| **Spiceworks Cloud Help Desk** | 8.6/10 | 140 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.5 (49 reviews) | Feature Not Available | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 8.3 (51 reviews) | 8.8 (125 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 8.2 (58 reviews) | 9.3 (131 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 7.4 (49 reviews) | 8.2 (113 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.4 (39 reviews) | 8.2 (102 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | 7.8 (53 reviews) | 8.6 (127 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 6.9 (42 reviews) | 8.4 (107 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 6.9 (38 reviews) | Feature Not Available | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | 6.7 (22 reviews) | 8.1 (98 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 8.2 (48 reviews) | 8.9 (106 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 8.2 (50 reviews) | 8.9 (89 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 8.1 (30 reviews) | Feature Not Available | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Serviceaide ChangeGear (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Spiceworks Cloud Help Desk (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to ManageEngine ServiceDesk Plus (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Serviceaide ChangeGear | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 11.5% | 22.1% | 8.7% | 
| **Mid-Market** | 50.0% | 65.8% | 59.8% | 
| **Enterprise** | 38.5% | 12.1% | 31.5% | 

### By Industry

#### Serviceaide ChangeGear

- **Hospital & Health Care:** 13.5%
- **Information Technology and Services:** 13.5%
- **Financial Services:** 7.7%
- **Utilities:** 6.7%
- **Telecommunications:** 4.8%
- **Health, Wellness and Fitness:** 4.8%
- **Civil Engineering:** 3.8%
- **Retail:** 2.9%
- **Restaurants:** 2.9%
- **Banking:** 2.9%
- **Other:** 36.5%

#### Spiceworks Cloud Help Desk

- **Information Technology and Services:** 17.9%
- **Education Management:** 8.5%
- **Higher Education:** 4.9%
- **Hospital & Health Care:** 4.6%
- **Computer Software:** 2.6%
- **Consumer Goods:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Primary/Secondary Education:** 2.0%
- **Non-Profit Organization Management:** 2.0%
- **Other:** 50.8%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Serviceaide ChangeGear

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (755 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews)

### Alternatives to Spiceworks Cloud Help Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7589 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (214 reviews)

---
## Top Discussions

### Serviceaide ChangeGear

No discussions available for this product.

### Spiceworks Cloud Help Desk

- Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote
  > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..."
- Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment
  > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees "

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/serviceaide-changegear-vs-spiceworks-cloud-help-desk-vs-manageengine-servicedesk-plus)